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“Good resort but not really Oustanding”

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Las Ventanas al Paraiso, A Rosewood Resort
Ranked #2 of 43 Hotels in San Jose del Cabo
Certificate of Excellence
Reviewed May 26, 2009

Las Ventanas is a good resort - That is what you would expect from a place where the rooms are 1000 per night. However it wasn't outstanding and I was a bit disappointed. For example, the menus at their restaurants were pretty much the same every night and while they tried to make the food somewhat healthy, the dishes were pretty bland. If you present yourself as one of the world's top resorts, you need to be very special (and their are some very special ones out there). Good or even very good is not quite good enough. I would recommend it to others as it was nice, however, I would temper expectations somewhat given the fabulous reviews you see for this resort.

  • Stayed: May 2009, traveled as a couple
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1  Thank SkiTripper10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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827 - 833 of 1,091 reviews

Reviewed May 6, 2009

My boyfriend and I had been planning a trip to Cabo San Lucas to celebrate my birthday. I had stayed at Las Ventanas in the past and my stays had never failed to please, so we decided to spend the first half of our vacation at Las Ventanas and the second half at Esperanza, just to compare the two resorts. Much to my dismay, there is NO comparison. The service and amenities at Esperanza paled in comparison to Las Ventanas. Yes, the food & drinks are expensive, but 5 star resorts typically charge more for food/drinks, so it wasn't surprising. We can't wait to celebrate my next birthday at Las Ventanas!

  • Stayed: April 2009, traveled as a couple
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2  Thank trewblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2009

My wife and I spent five days at Las Ventanas in April 2009 in a beachfront rooftop terrace suite. We have stayed in a good number to luxury resorts and hotels (Cap Juluca, Rosewood Mayakoba, Four Seasons, Peninsula, etc.) and LVP is right at the top. The service (butlers, room service, restaurants, front desk, spa, pool, drivers) is second to none. Location and rooms are beautiful and the weather can hardly be beat in my opinion. Food is excellent and in my opinion appropriately priced given that you are staying in a luxury resort. We are hoping to return soon.

  • Stayed: April 2009, traveled as a couple
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3  Thank LuxPlorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2009

My husband and I had not been to cabo and have stayed at a few of Rosewood's other hotels. Other than being very pricey, we've always enjoyed our experience. We decided to try Las Ventanas out but had to cancel because of some health issues I had to address. We figured we'd be fine since it was over two weeks till our reservation and we would just re book when I was feeling better. We were wrong. The reservation agent was very rude and kept asking us our reason. We said it was personal. They said they were going to charge us about 1200 because we weren't within the 60 day cancellation period. We were shocked, since we were never even informed of this policy when we made the reservation. Since then my husband has left several emails, phone messages and personal messages with employees and noone has returned our calls.
This is appalling customer service given Rosewood's reputation and the cost for staying at one of these resorts. You would think that paying that kind of money should at least mean a call back to resolve an issue.
Think twice before making a reservation. I know we will.

  • Stayed: April 2009, traveled as a couple
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14  Thank luxtravel1173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2009

This was our first time staying at Las Ventanas and it definitely won't be our last! My husband and I were celebrating a special anniversary, therefore I booked the 1 bedroom oceanfront luxury suite. Yes everything (and I do mean everything ) is very expensive but we knew that before we arrived. I had prearranged limo pick-up at the airport. They were waiting for us when we arrived. Since we have been to Cabo many times before, we knew about the bothersome timeshare people. If you want them to leave you alone say you are staying at Las Ventanas they immediately back off. The ride from the airport was fine, nothing special. Arrived at the hotel and was greeted by several employees and our butler. We were immediately shown to our suite, which was on a quiet part of the grounds. The suite was 1600sf of heaven. Living room, butler pantry , bedroom with fireplace, huge bathroom with indoor and outdoor showers, jacuzzi tub, and walk-in closet. Outside was our own infinity pool overlooking the ocean, hot tub and dining table and fire pit which they lit nightly. All I can say is we didn't leave the room often. We really had no need to. Therefore I can't comment too much on the rest of the resort . Room service was good but expensive! We also did not use our butler too often. Although he was always there if we needed him. We did ask him to bring fresh coffee and juice in the morning, leaving it in the panty for us. I have to say that was very nice to wake up to. Two things I did reserve were the beach cinema and the dinner on the Plaza. The setup on the Plaza was breathtaking and the food was fantastic. Very romantic dinner for the two of us on our anniversary. The beach cinema was a lot of fun. Two loungers with blankets,champagne, food, fire pit and a big movie screen. All this is just a few feet from the waters edge. Would highly recommend both. All I can say is if you get a chance go and splurge on the OF luxury suite, I don't think you will regret it. We had a great time and we will be back someday! Thank you Las Ventanas for the wonderful memories.

  • Stayed: September 2008, traveled as a couple
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3  Thank FirstClassOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2009

My boyfriend and I stayed at Las Ventanas in August last year and we rate this place as our worst hotel stay ever - we bored all our friends on how bad it was when we came back yet it is only now that I get around to writing a review, probably because I cannot understand the glowing reviews...

Resort - very beautifully done and lovely style but too built up in my opinion. There is not much greenery or space to breath and it is much bigger and near the main road than I expected. Despite the hotel not being full, it was impossible to find a decent sun lounger around the main pool or on the beach if you arrived after 11am, you were then relegated to the secondary pool literally on some guests rooms doorstep. Sun loungers are also very close to each other and you cannot really have a private conversation without being heard.
Room - very nicely decorated, spacious, nice sea view, exactly as I was expecting. So far so good. Except the next morning when we were having breakfast on the terrace, we realised there was building work on the building next to us (very close as the resort is so built up) and we had to raise our voices to hear each other. So much for relaxation. We called our butler and asked to be moved to a different area of the resort. This seems to cause quite a few issues somehow and they told us we would get an upgrade. We were very happy with that but thought we would like to see the room before all our things got moved - quite right we were! We were shown 3 rooms in various areas of the resort and while they were clearly bigger, they were also un-refurbished with lots of gold or very dark: everything we hate in a hotel room. Eventually after an hour orftrampling around the resort in 40 degrees heat - we just said that we wanted the exact same room we had booked in a different area of the hotel. We were told this was impossible as none were free. We then said they should upgrade us to a refurbished room and started to complain a lot more - then miracle the exact room we wanted came free (actually we had the choice of two!). Not impressive at all
Restaurants - both very nice but very pricey for what you get. £80 for lunch for 2 when we shared a skewer of fish and a salad, 2 beers and one lemonade. You do feel a bit ripped off but at least quality was excellent and views and setting lovely. Only problem came when on our third morning while lying near the pool, builders started to demolish the sea grill restaurant! Lots of noise + the inconvenience of one restaurant less (the cheapest and less formal option). Obviously we were not told about that or any building work either at reservation or at check in. Very poor
Spa - nice choice of treatments and treatment rooms, good therapists but I did not understand why the treatment room was a 5/10mins uphill trek in 40 degrees heat from the changing rooms. Always nice to arrive sweaty for your treatment.
Service - in our opinion awful, the most annoying service ever! We are used to expensive hotels in Asia where service is always there but also quiet and charming. At Las Ventanas, it is loud, in your face, insistent and extremely irritating. From the pool assistants who come and introduce themselves every 15 mins (yes really) asking if they can help you with anything (and when you do they consistently forget to bring your order) to the room service when they get things wrong every single time i.e every single breakfast we ordered over a 5 nights stay was wrong (continental breakfast for 2, one white tea, one black coffee - how hard could it be!!). The butler was probably the most annoying of the lot - feeling more like they were trying to sell you something or treating you like children.

All in all, we will certainly not be back and I would not recommend this resort to anybody.

  • Stayed: August 2008, traveled as a couple
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19  Thank NCH01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2009

The rooms are the best and the resort is so relaxing. You will not want to leave. It is expensive but you shouldn't go if that is a concern. Service is amazing. They even have special stools in the restaurant for the ladies purses. Everything is so clean. You can't help but to feel relaxed and romantic. We have been to many Four Seasons and love them. However, Rosewood is in another league. Take someone you love and enjoy.

  • Stayed: August 2006, traveled as a couple
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2  Thank Kev_OC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Las Ventanas al Paraiso, A Rosewood Resort

Address: Ctra Transpeninsular Km.19.5, San Jose del Cabo 23400, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in San Jose del Cabo
#2 Spa Hotel in San Jose del Cabo
#2 Top resorts Hotel in San Jose del Cabo
#2 On the Beach Hotel in San Jose del Cabo
#2 Luxury Hotel in San Jose del Cabo
#2 Family Hotel in San Jose del Cabo
#5 Business Hotel in San Jose del Cabo
Price Range: $773 - $2,904 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Las Ventanas al Paraiso, A Rosewood Resort 5*
Number of rooms: 84
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Also Known As:
Las Ventanas Al Paraiso, a Rosewood Hotel San Jose Del Cabo
Las Ventanas Al Paraiso Hotel
Las Ventanas Al Paraiso Resort
Las Ventanas Cabo San Lucas
Las Ventanas Al Paraiso, A Rosewood Resort Los Cabos/San Jose Del Cabo

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