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“Immaculate Service at Las Ventanas”

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Las Ventanas al Paraiso, A Rosewood Resort
Ranked #2 of 41 Hotels in San Jose del Cabo
Certificate of Excellence
New York City, New York
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Immaculate Service at Las Ventanas”
5 of 5 bubbles Reviewed September 4, 2013

My partner and I just returned from our first trip to Las Ventanas - I am sure it won't be our last.
We are used to staying at luxury resorts, mainly Four Seasons properties, but the service provided by the staff of Las Ventanas was probably the best of any hotel we have stayed at. From the pick up at the airport to our departure the service was impeccable.
We stayed in one of the Ocean Front Junior Suites which was right by the two Adult only pools. Most days we sat by the Adults only pools, which was great. There were very few kids at the resort but even so it's great to be by a quiet pool with no kids. The staff around the pool provided a great, friendly efficient service, providing complimentary bottled water which was refreshed throughout the day.
We ate both at The Restaurant the the Sea Grill, both of which were very good although we would have liked to have seen a better selection of main course salads on the lunch menu. On our second day having lunch at the Sea Grill, we mentioned that our Rose wine needed to be a little more chilled and asked for some ice. The next day we went there again and the restaurant manager said he had put out wine on ice for a couple of hours before we got there as he knew we liked it really chilled....he then brought out ice cubes made from the Rose Wine that we were drinking and had these ready for us every day thereafter!! This was just one example of the great service.
The spa is very peaceful and relaxing and the fitness room is more than adequate.
Overall we had a great stay and I would like to thank Daniel Scott, the Resort Manager and his entire team for providing us with a great service. We can't wait to go back.

Room Tip: The suites over the Adults Only pool were great with the sounds of the waves as the only noise you c...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MidAtlanticMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDLasVentanas, General Manager at Las Ventanas al Paraiso, A Rosewood Resort, responded to this review, September 10, 2013
Dear MidatlanticMan,
Thank you so much for having taken the time to write this wonderful review of your recent stay at Las Ventanas al Paraíso. We appreciate your comments and The chefs are definitely going to have some superior options for you two on your next visit
Please let us know ahead of your next visit if you have changed your wine preferences and we will be sure to have your "special" ice cubes ready so that you can be pampered at the adults pools
Looking forward to weloming you at your home in Paradise… hopefully very soon!
Hasta Pronto!
Daniel Scott
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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994 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
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English first
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

My wife and I spent our 3 year anniversary here and it was hands down the best vacation we have ever taken. Service was unreal. Attentive yet not annoying (tough balance to strike if you ask me) All suite hotel. Rooms amazing and clean. Staff unbelievably friendly and attentive (everyone gets butler service). Food amazing no matter where you eat or what you order. Keep in mind it is expensive (roughly $400-$600 per day if you stay on properfy for all meals and pending what you order and how much alcohol) but you realize quickly what you are paying for. TIP: Stop at La Europea liquor store on the way to the resort (be advised liquor stores are closed Sundays in Los Cabos) for some libations to stock up your room. The hotel will allow you to have whatever you like in your room and will charge a $45 to $65 corkage fee to bring your own wine or bubbly to dinner (worth it as the wine/champagne selections can be very pricey). This place is hands down worth every penny and honestly hard to put in perspective with words alone... just GO!

Room Tip: Ocean view without a doubt. This is an all-suite hotel. They are all spacious so for us there was...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DJustin77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

My wife and I decided to take a trip to celebrate our first wedding anniversary. We had initially planned a trip to Canada but had to cancel it at the last second so I surprised her with a trip to Cabo. We were here a couple years ago to celebrate getting engaged and I figured why not go back to celebrate our first year of marriage.

This time we chose to stay at Las Ventanas (last time at Esperanza) on a number of recommendations from friends and it exceeded every single one of my already very high expectations. Everything, from the transfer service from the airport, the amazing room, the beautifully kept grounds, the incredible food, and I could go on and on, was out of this world. All of these amazing things pale in comparison when it comes to the service at Las Ventanas.

Violet and her team, Mario, and Daniel made this the most incredible vacation experience I have ever had. We have been to some amazing resorts all over the world, and no where were we treated as amazingly as we were here. Our first night at the resort Tropical Storm Juliette hit Cabo and the staff went above and beyond to make sure our experience was still out of this world. They dropped off a bottle of wine to enjoy in our room because of the storm and I had ordered a rose petal turndown service and even with a massive tropical storm bearing down on the resort, they made it happen. Almost as impressive is how when we woke up the next morning they were already on their way to putting the resort back in order so that the guests would be able to enjoy all the amazing amenities it has to offer.

I also asked if it would be possible to set up a TV in one of the amazing beach cabanas (definitely worth the cost, the best way to enjoy Cabo) so my wife could watch the Texas A&M football game and without hesitation they said absolutely. Not only did they set up a TV, they brought out a Texas A&M cake, and gave us a bottle of champagne to celebrate the victory with. All unnecessary, but really do take your stay to the next level and make you want to come back.

The people at Las Ventanas go above and beyond to make sure that every single second of your stay is better than the last. They also do it in an understated way with such sincerity that you can't help but be care free and truly be able to enjoy Paraiso.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Noah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDLasVentanas, General Manager at Las Ventanas al Paraiso, A Rosewood Resort, responded to this review, September 9, 2013
Dear Noah R,

Thank you so much for your comments regarding your recent stay with us at Las Ventanas al Paraiso. Our guest’s comments are very important for us and we are very happy to hear that you had a wonderful anniversary celebration. Most importantly, we are happy Texas A & M won their game. I will make sure to pass along your comments to Violeta, Mario and our entire team, they will be so proud to have earned such positive comments from one of our repetive guests.

We look forward to welcoming you back to celebrate your second anniversary at your home in Paradise!

Hasta Pronto!

Daniel Scott
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Luis Obispo, California, USA
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 29, 2013

This place is incredible! The food is great, the staff and service is amazing. It is quiet, relaxing and romantic. The staff set up a table for my husband and I on the beach for dinner with candles. The grounds are beautiful and the beach is pristine. We can't wait to go again!

  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Rodessa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDLasVentanas, General Manager at Las Ventanas al Paraiso, A Rosewood Resort, responded to this review, September 9, 2013
Dear Slogirl,

Thank you so much for your wonderful review. We are truly delighted that you enjoyed a relaxing and romantic stay. Hopefully, we’ll see you again soon for your next beach dinner.

Hasta Pronto!
Daniel Scott
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Placid, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

We will be returning to Las Ventanas the service was great the atmosphere is great. It's a wonderful place to relax and unwind. My wife is doing Ironman again and we will be recouping at Las Ventanas.
If you can this is not a place to miss, the staff is wonderful the beach is beautiful and the fact that they have two pools one for families and one for adults only is great. We did not need to go off site to eat. The food there is excellent.
We've meet people who we have stayed in touch with and hoping we will be able to rejoin again this year.
Don't miss it.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Bbern1245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed August 28, 2013

Like many other reviewers we had high expectations based on the price per night. The location of the resort is fantastic but the quality of service is variable. We were "welcomed to paradise" on our arrival and greeted with drinks, we were then ushered to the spa as our room was not ready. A confusion with luggage meant we were waiting 30 minutes for our clothes to change into. We were then told our room was ready and shown to our room by our butler. The room was fine but did not have the private sun deck and pool we had booked, we complained and showed them our booking but informed that there reservation team must have uploaded incorrect information. We were shown another room, a double queen, which was worse than the original room and declined the "upgrade". The response this complaint seemed very blasé.

The food at the resort is very good and the service at breakfast, lunch (poolside) and dinner is exceptional. We did request recommendations to eat outside the resort one night and were presented with a number of menus, the staff did not seem to have a good knowledge of these restaurants and tried all afternoon to book us at our first choice which we later found out by visiting the restaurant website was closed that day.

The facilities are very good, the pools and gorunds are clean and very well maintained, the gym is modern and very well equipped and the resort feels very safe. As per most hotels/resorts the WIFI is terrible.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank nickbelluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDLasVentanas, General Manager at Las Ventanas al Paraiso, A Rosewood Resort, responded to this review, September 10, 2013
Dear Nickbelluk,
Thank you for your comments.We appreciate your feedback regarding your stay at Las Ventanas al Paraiso. We are a humble property always looking for ways to improve and enhance our service, and this is what keeps us focused on delivering better every day. I am really sorry to hear that we did not meeting your expectations during your last visit at Las Ventanas al Paraíso. I would love to have the opportunity to chat about it and how we can enhance our relationship for the future. Please do not hesitate to contact me directly.
Daniel Scott
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed August 19, 2013

My wife and I travelled to Los Cabos for our "babymoon" and our expectations were surpassed on every level by the staff and team at Las Ventanas. It was one of the most relaxing vacations that we have ever taken and the level of service that we received was second to none. Each moment was incredibly special from a quiet breakfast on our patio to the private dinner on the beach that the staff arranged for my wife's birthday. I would recommend this resort to anyone searching for fantastic service, incredible food, and an amazing vacation. We will definitely be back in the future.

Room Tip: We stayed in a garden view king bed junior suite which had a patio off the main room and a deck that...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChirishJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDLasVentanas, General Manager at Las Ventanas al Paraiso, A Rosewood Resort, responded to this review, September 10, 2013
Dear ChirishJD,
Thank you so much for giving us the opportunity to pamper you during your babymoon celebration as well as your wife’s birthday. We are delighted to read that you enjoyed your stay and each moment was incredibly special.
We look forward to welcoming you back soon with your little one!
Hasta Pronto!
Daniel Scott
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Las Ventanas al Paraiso, A Rosewood Resort

Property: Las Ventanas al Paraiso, A Rosewood Resort
Address: Ctra Transpeninsular Km.19.5, San Jose del Cabo 23400, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in San Jose del Cabo
#2 Top resorts Hotel in San Jose del Cabo
#2 Spa Hotel in San Jose del Cabo
#2 On the Beach Hotel in San Jose del Cabo
#2 Luxury Hotel in San Jose del Cabo
#2 Family Hotel in San Jose del Cabo
#5 Business Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Las Ventanas al Paraiso, A Rosewood Resort 5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Las Ventanas Al Paraiso, a Rosewood Hotel San Jose Del Cabo
Las Ventanas Al Paraiso Hotel
Las Ventanas Al Paraiso Resort
Las Ventanas Cabo San Lucas
Las Ventanas Al Paraiso, A Rosewood Resort Los Cabos/San Jose Del Cabo

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