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“I would definitetly go back.” 4 of 5 bubbles
Review of Royal Solaris Los Cabos

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Royal Solaris Los Cabos
Ranked #18 of 40 Hotels in San Jose del Cabo
toronto
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“I would definitetly go back.”
4 of 5 bubbles Reviewed February 23, 2009

My family stayed at the Royal Solaris last week. Let me start by saying we had a great time and would certainly go back to this resort. However, there are a few things you should know about before you make a decision to choose this resort as your vacation destination. First, although this is an all inclusive resort, it is also a time share resort. On several occassions those, like us, who are not "Time Share VIP Club Members" felt like second class guests. For example, on two nights the hotel put on lavish dinner buffets, one on the Beach called the Tiki Night and the other at the pool side called the Carribean Night. Since we had just arrived and saw this set up on the beach we, especailly the kids, were excited about the possiblity of a Tiki Beach Party at dinner. Wrong! This is only for the VIP Tiime Share members. Same with the Cariibean Night. If you want to attend you had to either pay $70 US (rip off) or particiapte in their time share presentation. Second, if you want to book a reservation at the two a la Carte restaruants, you have to phone down at 9 am. By 9:04, the restaruants are booked solid, especially the Marco Polo, the better of the two restaruants. If you are a member, you get preferential treatment. Third, if you want premium cuts of steak at Marco Polo you pay exxtra. Members do not. Fourth, If you, like us, expect to have a poolside or ocean view, think again. Members get first opportunity and last week being reading week for many colleges and university's the hotel was booked solid. As hard as we tried to get a poolside view, we could not. We faced into the wall of another hotel. Fifth, if you get into a time share presentation (we did because the kids really wanted to go to the Beach Tiki Dinner). They tell you it is 90 minutes. That is how long the presentation is. Then they ask you for an addition hour to 90 minutes to discuss costs and payment options. We felt exhausted and emotionally drained by the time you are finished. Unless you are really really interested in hearing their pitch, I suggest you just tell them no you are not interested and they will leave you alone. This is your vacation and the last thing you want is to sit through one of these and think about numbers.

This is the downside. If you can handle all this, you are in for a real treat here. The food at the buffets is not culinary, but fresh and, for the most part, tastes good. The food in Marco Polo and Ponchos is very good and well presented. The large pool is very warm. The guys at the bars, especailly outside work very hard and have your drinks in your hands within seconds. The service from everyone was both friendly and accomodating. The waiters were kind and very friendly. The front desk people were great. We recommend a $1.00 US tip even though tips are supposedly included.
If you want to get a turn at the tennis court, book with the front desk. They have raquets and balls. Same with basketballs to use on the basketball court. We found this a great feature since we love tennis and our son loves basketball.
There are no beachside activities but we were okay with that. We wanted a quiet vacation. Walk into San Jose de Cabo, a 20 minutes walk) especially on Thursday night when they have their Artisans on the street. it is like a Mexican Festival. Wonderful.
Excursions we did were snorkalling at Santa Maria Beach from the marina in Cabo San Lucas on a catameran. We also went ATVing in a park just north of Cabo. Both were great experiences and the kids would do both again in a heartbeat. And on the beach there is great massages in a tent for only $25 for 30 minutes or $45 for one hour. We negotiated $150 US for the four of us and it was well worth it. Better price than in hotel and can't beat the beach experience with sound of ocean in the background.
Overall, we loved it and would go back, but next time we will know what to expect and should not have too many surprises.

  • Stayed February 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank rejce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,280)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Detroit, MI
1 review
5 of 5 bubbles Reviewed February 22, 2009

When I chose to have a destination wedding, I was a little nervous about the whole experience but the Royal Solaris made the whole experience perfect! We choose a wedding package offered on thier website and we were married on the beach at sunset...it was just perfect!! From the flowers to the wedding photographer everything was taken care of for us! We had a Trio play at our reception and we all had the time of our lives. Our wedding coordinator, Iris Vargas, was dedicated to making my wedding perfect. I had several people at my wedding comment that it may have been the nicest wedding they have been to!

The food and service at the hotel were delicious. Rooms were clean. Also, I was suprised at how nice the ocean was. There were plenty of warnings not to swim in the ocean but it was wonderful! Beautiful, clean, and very fun. While I would not put a child in the ocean, any adult could handle a dip. Everything was wonderful :)

  • Stayed January 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank saral36655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 22, 2009

Just returned from a week at Royal Solaris in San Jose del Cabo
Before leaving on our trip we noticed many negative reviews on this resort - I think some folks just set out on a vacation to have a bad time - or they aren't happy unless they are complaining.
My wife and I are mid 50s and have been going to Mexico for many many years to a variety of destinations all over Mexico. I can tell you that of all of the destinations in Mexico (Manzanillo, Huatulco, Puerto Vallarta, Ixtapa, Cancun, Mayan Riviera, Acupulco or Cozumel) Los Cabos is the best for weather, beaches and scenery.
San Jose del Cabo is definitely quieter than Los Cabos so if you are a partier you should probably head for Los Cabos. But either location is spectacular.
Here's the scoop on the Solaris.
I read comments about the aggressive time share sales in the hotel. Not true - we were asked once if we would like to attend a 90 minute presentation - we declined and that was that - no mention of this again. If you have never agreed to attend one of these here's a few tips - the commission for getting you to attend a timeshare presentation is $700 whether you buy or not - most agents will negotiate for your attendance and will part with about half of the commission to you in 1) cash 2) car rentals 3) excursions or any combination there of - but if you atten be prepared to "buy or cry" because you'll be screaming to get away from the salespeople by the time 90 minutes (if you are lucky) are up.
Also one of the couples we met that actually attended the presentation said the price to buy started at over $30,000 and by the time they made it out the door had been discounted to $9000.
The Resort
The a la carte restaurants are excellent - the only drawback is that you have to be on the ball at 9 o'clock a.m. to make a reservation at the Marco Polo. I am not sure why this restaurant gets the high demand as Panchos - the Mexican restaurant also has great food and selection
We don't have little kids but from what I heard from those that did was they have a great kids club.
I can't comment on the evening entertainment as we didn't bother with it at all. We were always able to get in to the a la cartes and the entertainment is in the buffet/dinner theater. The buffet was exactly what we expected for breakfast/lunch and typical of all inclusive resorts. There was a good selection, friendly staff and lots of seating.
There is also a snack shack in the pool area with lots of quick stuff - hat dogs, burgers, fries, nachos, pizza etc
On the beach deck there is a BBQ that varies daily with Chicken, Tuna, Beef, Mahi Mahi etc - all of this food was excellent
Bar service on the beach was impressive with a waiter coming by every 15 minutes to take orders
Room bar fridge was restocked daily
The one thing you have to try at this resort is the Spanish Coffee - you can get this in any of the bars or restaurants. Our flight out was at night so we were at the hotel until late afternoon - while we were waiting for the airport transportation to arrive the lobby bar staff was serving us drinks - how's that for service
What didn't I like ... not much but I was a little ticked that you had to rent the lock for the room safe - it was not included
On a scale of 1 - 5, I would give this resort a 4.5 stars
Shopping in San Jose is laid back - you don't get swarmed by merchants like you do in Los Cabos so it is much more relaxing - same selection, same bartering - less hassles.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank nobaddaysinmexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 20, 2009

I agree with JimUSA's review. This is a lovely hotel, I do not understand the negative comments at all. The last review that said change your holiday if you can - take no notice.

The hotel is beautiful and clean. The pool is lovely. We found the staff very attentive. The food is excellent, it is worth making a reservation for the Italian restaurant Marco Polo.

It is also worth taking a boat trip at this time of year, we saw whales, dolphins, seals etc. you could occasionally see the whales from the beach at the hotel.

We are a family of 2 adults and 3 children age 5, 7 and 11 and we highly recommend the Royal Solaris.

  • Stayed February 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Banano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Oregon
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed February 18, 2009

We had a great time here, we have stayed at Palace Resorts 2 other times, it's not Palace but for the $$ we spent really a great value. The food was good, Marco Polo is great, Daneila is a super server there, you must call right at 9AM for reservations or you will get late dinners. Breakfast also good, at Cafe Solaris, Lucy the omelete lady is awesome, good servers there too (Isidro & Angel). The drinks were great love the Miami Vices at the Pool Bar w/ Cesear. Entertainment in the Pool and the Theatre is good, they include the kids which is nice, the Theatre buffet was pretty good too. The Lobby Bar servers are the best, you have a fresh drink long before your current drink is dry, thanks to Erika and Lilianna. The staff is great they really try hard to please and get you what you want. The beds are a bit hard, the rooms are large, nice balcony views. We really did have a wonderful week, we will go back. We were never bothered by Time Share sellars at the resort, not one time. The front desk staff are very helpful also.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank ImaOregonGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed February 15, 2009

My family just returned from staying a week at the Royal Solaris, we found the grounds well maintained and the hotel itself was immaculate... Including the beach bathrooms.. This was my tenth year traveling to Mexico, but my first time in San Jose . Do not stay at this hotel if you can help it... the personel there could care less what you have to say, what problems you may incounter, if you are not a timeshare "buyer" , you might as well say , Hola...Even the timehshare holders were dissapointed..
The only positve thing , it is very clean.. Breakfast was our best meal.. we ate out 3 nights and ate lunch out twice, just to get away.. I understand the El Presidente and the Crown Plaza is a nice place to stay if you are stayngin San Jose.. Do not miss the town of Los Cabos, or just stay there... Fantastic... it was so quaint., plus you can swim in the ocean there... San Jose was lovely, the town reminded me of a Piazza in Italy.. good restaurants ... nice and friendly people too... very safe...
Pls trust us on this, you will be so dissapointed and a waste of good vacation time... The pool is too small for the number of people they host...Never enough chairs by the pool ...
Sorry, if you booked it , pay the extra money to change it...
Sherrie
Wheaton IL

  • Liked — The hotel was very clean
  • Disliked — Food and hotel personel .... very seldom you recvd a smile ..
  • Stayed February 2009, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank CiaoCiao8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed February 15, 2009

For all newly arriving guests, if you are not interested in a time share then do not even sit down at the time share sales desks on the right side of the lobby. Just ignore what anyone says to you and go over to the check in desk to the left. If you do sit down for the sales pitch and do not like what you hear just get up and walk away. Pretty much no matter what you say your sales person will keep babbling until you get up and leave.
Also it is a good idea to book and pay through a travel site before hand. Have your voucher with you that says paid in full. They tried to ding us for a few extra bucks.
They offered to put our party of 3 adults and 2 kids in 1 room for the first night and switching to 2 ocean view rooms the second. We had booked 2 garden view rooms. We agreed. When we came down the next day to switch it was a bit of a hassle but we got the ocean view rooms with the big balconies. Rooms and the resort in general are in very good shape, very clean and well appointed. Beds are hard.
After this it was smooth sailing. We learned quick to make our reservations at 9 am and to be at the buffets early. Food was average to good. Drinks are generally weak but if you ask for a double or anything added they do it no problem. Service was generally excellent. I tipped a few times here and there but never felt pressured to do so. Shows were ok. Activities were fun and the kids area is a nice touch. I had been worried that I'd get bored spending a week hanging out at the resort but that didn't happen.
I try to factor in what I paid when making a review and we got a really exceptional deal for this place and we didn't do the time share presentation. If I'd paid more I'd give it a 3. If you get a good rate it's a 4.

  • Liked — The omelette lady and the fun pool scene.
  • Disliked — Run around at arrival and check in and the hard beds.
  • Stayed February 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank trajanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Solaris Los Cabos

Property: Royal Solaris Los Cabos
Address: Blvd. San Jose | Campo de Golf, San Jose del Cabo 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in San Jose del Cabo
#10 Top resorts Hotel in San Jose del Cabo
#13 Family Hotel in San Jose del Cabo
#14 Spa Hotel in San Jose del Cabo
#15 On the Beach Hotel in San Jose del Cabo
#17 Romantic Hotel in San Jose del Cabo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Royal Solaris Los Cabos 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
All-Inclusive family beachfront resort with 387 rooms in a Mexican hacienda-style, located in san Jose del Cabo, Mexico. Royal Solaris Los Cabos offers unlimited meal and beverages in our 5 restaurants, Room service (delivery fee), Dinner show at Tehuacan Theater, 4 bars, 3 pools with heather system (including relaxes & kids pools), Business center, Spa and beauty salon ($), Steam room, fitness center, hospitality rooms, on site shops. Other services include 24 hr medical service (on call) ($). Shuttle service to Cabo San Lucas ($). Weekly activities program for all ages. Tennis and basketball courts, also beach volleyball court. Theme parties and dinner shows. Junior's club (video games). Live and ambient music at the lobby bar. Kids club & Mini Water park. Scuba diving demo at the diving pool. Meeting room facilities. ... more   less 
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Also Known As:
Royal Solaris Los Cabos Hotel San Jose Del Cabo
Royal Solaris Cabo San Lucas
Los Cabos Solaris
Los Cabos Royal Solaris
Royal Solaris Los Cabos San Jose Del Cabo

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