We stayed at this resort from 19 May thru 27 May and for the life of me, I cannot understand how anyone could have any complaints about this place. We were not harassed once by timeshare people. We did not experience any delays or inconveniences checking in and our room was more than adequate. I will try and summarize the resort by category:
We asked for and got an ocean view room which was well worth the extra $$. It was immaculate; the bathroom was good size, easily big enough for two. The balcony was also very clean and sizeable with a table and two chairs. We had one problem with a noisy exhaust fan in the bath, but one simple call and 5 minutes later it was repaired and was never an issue for the rest of the stay. The mini fridge was ALWAYS well stocked with beer, water and soda and we never had to ask. I read complaints about the beds being “hard”. I would say they were firm which was to our liking, but there were mattress toppers available should you desire something a bit more plush. All you had to do was ask… We slept each night with the slider open and the sound of the waves crashing on the beach was VERY relaxing. We were given access to the Jacuzzi rooms to see how they were and the only issue I could see was a bit of a lack of privacy should a couple “venture out” at night in the Jacuzzi. These balconies also had two lounge chairs which could be nice to relax, in or out of the sun. We also got to take a look at the ocean front room with its double balcony. VERY spacious! The only thing missing was a Jacuzzi in the “dead spot” between the two decks which would have been an excellent location due to its private area. Honestly though, I don’t think there was a “bad” room in the place, especially if you did not care for a view. The only suggestion I would have to the management of the hotel would be to add ceiling fans to each room. This would be a “win-win” for both the guests in that they would not need the a/c each night because the fan would suffice and for the hotel in that their energy costs would most likely be reduced significantly.
The pool was very large and at no time did we feel crowded. It was immaculate 24/7, not even a leaf in it at any time. There were more than enough lounge chairs to accommodate the guests. There was also an adult pool which was fairly secluded and was next to a large hot tub. At no time did we see anyone but adults there and there was always seating available. Yes, I understand the “reserving” of the chairs early in the morning. All I can say is I have NEVER been to a resort without the same thing occurring. My suggestion if you are a late sleeper would be to set your alarm for 7 AM, get towels from the towel hut (or keep them in your room overnight), plop them down on the chairs you wish to sit, and then go back to bed…. As the saying goes, the early bird catches the worm or the lounge chair in this case… Really not a big deal. The swim up bar at the pool was large and had seating in the water for at least ten with enough room between each seat to “belly up to the bar” if you wished. It was never overcrowded and we never had to wait more than a few minutes for a cocktail. The beach had ample seating as well and was never totally full. The ocean was fairly rough with some good size waves, and they recommend you don’t venture out too far, but the beach itself is huge and pretty much empty. One could walk for hours and never run out of sand. It was also very clean and there were quite a few activities such as horseback riding to partake should you desire. Yes, there were “salespeople” on the beach trying to sell their wares. All you had to do is say “no thank you” and they would respect that and leave you alone. Again, I am not sure why people had complaints about them. All they are doing is trying to make a living selling trinkets. If you wanted some you were more than welcome to price haggle. If not, they would leave you alone. The beach bar was more crowded than the swim up bar in the pool and all I can attribute that to is the bartenders. I’ll elaborate more on that when I talk about the staff…. We could think of nothing to improve upon at the pool or the beach.
Was it the finest cognac? Was there Beluga caviar at the buffet? NO. Could you find a cocktail to suit your everyday desire? Could you find something to eat that you enjoyed and would go up for seconds for? ABSOLUTELY! Panchos, the Mexican restaurant, was very good. We ate there two nights and the menu was always changing. Marco Polo, the Italian restaurant, was also very good. And, while their menu did not change, it did not have to. The fried calamari was some of the best we’ve ever had! And if you wanted more, all you had to do was ask….. Yes, I realize you had to call each morning at 9 AM to make a reservation, but even if you called at 9:30 there was still availability. Not a morning person??? See my comment above regarding the lounge chairs….. Again, not sure why people complained about either the drinks or the food or what their expectations were, but there is no reason for anyone to starve or die of thirst while they were there. And while there were some repeats at the buffet, there was ALWAYS something different to choose from each day. If you went hungry or thirsty then there has to be something wrong with you….. And, if you had a special request, all you had to do was ask….. They would do their best to please you.
I saved the best for last! These folks were great! I’ll start with the front desk. JOSE was a fine young man who from the moment we stepped up to the counter literally bent over backwards to make our stay a memorable one. He always had a smile on his face, and he worked EVERY day we were there, without a day off. I challenge anyone of you reading this to even THINK they could do the same! Anytime we had a question or concern, he was more than happy to help us out, again ALWAYS with a smile on his face. From there we go to the pool. DANIEL was a very good pool waiter. RAMON was outstanding! He had a lot of area to cover and did so almost effortlessly and ALWAYS with a smile and was very attentive. VALENTE at the beach bar was one of the most jovial, good natured individuals we have ever had the pleasure of meeting. Each time I went to the bar with my 34oz. Bubba Keg, he would fill it up and after a while all I had to do was place it on the counter and he knew exactly what to do, nevermind the margaritas al la Valente! Superb! VICTOR, the Capt. De Restaurant, was indescribable. His attitude towards making the guests feel at home and comfortable was outstanding. You could see that he was well respected not only by the guests but by the staff as well. I cannot tell you what a great work ethic he had! He was a very hard worker. He even went out of his way one day to find coconut ice cream which was GREATLY appreciated! Again, all you had to do was ask….. And then there was ALFREDO (aka Israel), one of the waiters. He may have been all of 22 years old, maybe 110 lbs soaking wet, but what a nice young man. I have great expectations for him as he gains more experience and confidence. MARTINS, another one of the waiters, was very, very personable. Even though he lost his Mother less than a week before we arrived, he always greeted us with us with a smile and always had nice things to say. Again, he was VERY attentive as well. OSVALDO, the evening Capt. De Restaurant, was very gracious as well and a VERY hard worker. We never saw him stop all night!! JOSE, the breakfast waiter, was also very attentive and it took him only one day to realize I did not want coffee, but rather a “mucho grande’ Pepsi lite”. WENDY, our maid, left our room spotless each day as well as leaving some very creative artwork made from towels on the bed! The entertainment crew consisted of 20 something year olds who made me jealous because they were having a ball entertaining us AND getting paid! A big shout out to MICKEY (we love you Mickey!), NADIA, RACHEL, and the oh so personable ZOE! You guys DEFINITELY need to have more of those water balloon fights!! Then, there was all the cleaning staff, who we did not get to know by name but who were constantly working to keep the entire resort impeccable! They were like ants, always moving, always sweeping, always mopping! And, last but by no means least, there was LUCY, the “omelet queen”. This woman was so personable and joyful, singing each day and making some of the best omelets we’ve ever had! In fact, she even invited us to her home for breakfast the day we were leaving because she does not work on Sundays! How many of you have ever experienced that and any other resort??? Honestly, if you have a problem with her, then you should not spend your money going on vacation but rather use it to have your head examined… We also had the pleasure of meeting the general manager, GILBERTO BERMUDEZ. What a fine gentleman he was! Even though he must have been extremely busy with all his responsibilities, he took quite a long time to speak with us and listen to some of the suggestions we had to make things better. I hope he gets a chance to read this and more importantly that he recognizes what a great staff he has working for him and how proud he should be of them. When it was time to leave there, I actually felt like I was saying goodbye to family. That is how great the staff was. I’ve said this a thousand times now, but if you wanted or needed anything, all you had to do was ask……. One thing I do ask you all to do prior to your trip there is be sure to brings some one dollar bills. While it may seem like a small gesture, it really goes a long way to people who I am sure do not make that much money for what they do. And, PLEASE be nice to them. As the saying goes you can catch more bees using honey than you can using vinegar….. I guarantee your graciousness and politeness will be returned to you a thousand times back! I welcome ANY feedback or questions you may have.
- Official Description (provided by the hotel):
- All-Inclusive family beachfront resort with 387 rooms in a Mexican hacienda-style, located in san Jose del Cabo, Mexico. Royal Solaris Los Cabos offers unlimited meal and beverages in our 5 restaurants, Room service (delivery fee), Dinner show at Tehuacan Theater, 4 bars, 3 pools with heather system (including relaxes & kids pools), Business center, Spa and beauty salon ($), Steam room, fitness center, hospitality rooms, on site shops. Other services include 24 hr medical service (on call) ($). Shuttle service to Cabo San Lucas ($). Weekly activities program for all ages. Tennis and basketball courts, also beach volleyball court. Theme parties and dinner shows. Junior's club (video games). Live and ambient music at the lobby bar. Kids club & Mini Water park. Scuba diving demo at the diving pool. Meeting room facilities. ... more less
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- Also Known As:
- Royal Solaris Los Cabos Hotel San Jose Del Cabo
- Royal Solaris Cabo San Lucas
- Los Cabos Solaris
- Los Cabos Royal Solaris
- Royal Solaris Los Cabos San Jose Del Cabo