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“Good, not great”

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Hilton Los Cabos Beach & Golf Resort
Ranked #5 of 42 Hotels in San Jose del Cabo
Certificate of Excellence
Reviewed November 8, 2013

Went here after reading the tripadvisor reviews. It was okay, not nearly as good as I thought it would be. Pool areas were nice, not overly crowded, but like at all resorts, all the good spots were "reserved" by towels by 9AM. Beach area was also nice, and "swimable," although there was a very steep drop off just outside where the waves just pounded you in knee-deep water - not for the kids. Food and drinks were expensive. Had a very good but relatively small "fresh" margarita for $10. Room was nicely appointed, but seemed much smaller than the 500+ square feet that I reserved. TV channel selection was very limited. Gym was very good, but again - nothing spectacular for the #2 rated hotel in town.

  • Stayed: November 2013, traveled on business
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2  Thank freakwentflyR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this reviewResponded November 12, 2013

Thank you for taking the time to review your stay. We are happy to learn that you enjoyed your stay, but we are sorry that the experience did meet your expectations. We feel honored to receive such wonderful and consistent feedback on sites such as TripAdvisor, and we strive to deliver that experience promised by our five-star reviews to every guest. Your feedback here is greatly appreciated, and we are wondering if you feel there are any other elements of your stay we could improve to earn your five-star review. If you would be willing to share your thoughts, please contact the resort directly at enjoy.loscabos@hilton.com. We hope to hear from you. Thank you again for sharing your review and choosing our resort.

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Reviewed November 8, 2013

As a Hilton Diamond Member with 1.6 million miles of travel behind me, I believe I have some experience in evaluating hotels and their management and staff. Let me assure anyone reading this that Tim and his team at the Hilton Los Cabos are a first class group of people. It's extremely well run across the board.

MEMO: to the senior management at Hilton. I would recommend this hotel as a training ground to all Hilton trainees on how to treat guests.

  • Stayed: November 2013, traveled as a couple
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1  Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2013

There were some many special extras the hotel did for our stay that made it a magical experience. The staff was over the top in being gracious and helpful. I am the type of person that would write a bad review if we had issues with our stay and we did NOT have any.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this reviewResponded November 12, 2013

Thank you for the review. We are pleased to learn that you enjoyed a flawless stay at our resort. Delivering above and beyond service for our guests is what we strive to do every day. We want every guest to have a "magical" experience, as you say. Hopefully you will join us again that next time you visit beautiful Los Cabos. Thank you, again.

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Reviewed November 7, 2013

My family (43,42,10, 8) visited this resort with another family and just returned this week. The resort is excellent and we got to take advantage of a Kids Eat Free promotion which made it even better. Thought I'd give you all a few pointers about Cabo & this hotel.

When you arrive in the Cabo Airport: You'll get attacked by resort people offering to give you free golf, pony rides, breakfast, Dolphin Swimming...all for just sitting through a 90 min meeting (which I heard turns into 4). We never did this. Just walk on by and go outside.

Car Rental with Hertz: This is a huge scam. We reserved our car online and got a great price. When we go there, they induce fear so you'll get their insurance add-on. We ended up taking a cab and going to our hotel for $75 (returning to the airport from hotel is only $35). Take a cab, although if you rent a car turn down all add-ons. The roads aren't that bad in Cabo.

Hotel: Excellent. Restaurants are a bit pricey and there are really only two. The mexican one was great, the italian one was ok. There is a deli but we never ate there because it costs $15 for a sandwich. No chance.

They had a fridge in our room so we went to Walmart and stocked up on snacks, beer and booze. Very cheap.

Staff: Excellent. Outstanding service.

Pools: I've never swam so much since I was a kid. The pools were so clean feeling and perfect.

Golf: Great, but expensive. Take extra balls, if they go out of the fairways you'll never find them.

Room: Standard, nothing big, like any other Hilton you'd go to. But they have a balcony and the beds are comfortable.

That's it for me. Hope you find this helpful.

Room Tip: Ask for a room with an ocean view. Perfect views.
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  • Stayed: October 2013, traveled with family
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4  Thank TravelerTeam3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2013

we had a wonderful time. the grounds and restaurants waaay exceeded our expectations. gorgeous and delicious!! the rooms were good enough by all means.. with a big bathtub separate from shower- which we always love. will definitely be back!!!

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank kristina816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this reviewResponded November 12, 2013

Thank you for reviewing your stay at our resort. We are delighted to hear that you enjoyed your stay and that we exceeded your expectations. Our goal with every guest is to surprise them with an even better experience than he or she ever imagined. Glad you enjoyed the spacious guest bathrooms as well. We will look forward to your next visit.

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Reviewed November 6, 2013

This was a wow hotel. Everything about this hotel was beautiful! I loved the swimmable beach area, the rooms were big and clean and tastefully decorated. The Infinity pool hit the spot during sunsets. The grounds were kept very nice. The margaritas at check in were awesome as well. The hotels only ugly side was the prices, and an issue with some employees. Nothing major though. The employees in the fitness room would be getting on facebook on the machines I wanted to use and they would use cuss words in Spanish. I noticed that the workers were very friendly to white skinned people and with other nationalities were ignoring them. If management could resolve these minor problems I think this would be a flawless hotel!

Room Tip: Ask for a room closest to the beach!
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  • Stayed: November 2013, traveled with family
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3  Thank seanatchee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

Excellent Resort!!! Lost my emrald gemstone ring during visit last year. Hotel Breakfast is fantastic, Dinner pricey and specially drinking water bottle. Hotel has very nice swimming pool and outdoor grill is fantastic. Overall best place to stay.

Room Tip: Get the room on the 5th floor with a good view.
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  • Stayed: December 2012, traveled as a couple
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1  Thank alokdhimar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this reviewResponded November 12, 2013

Thank you for this short and sweet review, though we are very sorry to hear about your emerald gemstone ring. Thank you for your kind thoughts on our hotel breakfast, swimming pool and outdoor grill. We hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Los Cabos Beach & Golf Resort

Address: Carretera Transpeninsular Km. 19.5, San Jose del Cabo 23447, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Jose del Cabo
#3 Romantic Hotel in San Jose del Cabo
#3 Family Hotel in San Jose del Cabo
#4 Top resorts Hotel in San Jose del Cabo
#4 On the Beach Hotel in San Jose del Cabo
#4 Luxury Hotel in San Jose del Cabo
#5 Spa Hotel in San Jose del Cabo
Price Range: $218 - $738 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Los Cabos Beach & Golf Resort 4.5*
Number of rooms: 375
Official Description (provided by the hotel):
Discover award-winning hospitality at Hilton Los Cabos Beach & Golf Resort-only 25 minutes from San Jose del Cabo International Airport (SJD). Our Cabo San Lucas resort is located on a tranquil swimming-allowed inlet bay between the towns of Cabo San Lucas and San Jose del Cabo, and provides the action of the city and a soothing escape from the hustle of daily life. Relax in the sun beside our signature infinity pool, where our Pool Concierge attends to your every need, whether it's a fresh towel or a tasty fruit pop to help you cool down. With an excellent Kids Program, there are specially designed activities for guests aged 4-12. Choose from a wealth of dining options at this Los Cabos resort's four restaurants. Indulge in innovative massage treatments at Spa Oasis. ... more   less 
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Also Known As:
Hilton Los Cabos Beach & Golf Hotel San Jose Del Cabo
Hilton Los Cabos Beach And Golf Resort
Hilton San Jose Del Cabo
Hilton Los Cabos Beach Resort
San Jose Del Cabo Hilton
Hilton Cabo
Hilton Los Cabos Beach & Golf Resort San Jose Del Cabo

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