First class all of the way- I am a Hilton Diamond member and I have had the luxury of staying at Hilton's finests and worst hotels... Many hotels will simply accomodate guests while there are a select few that truly serve their guests. The Hilton Los Cabos, Mexico is truly at the Pinnacle of what customer service should be. This is hotel is operating at the highest standards and it shows. From the moment we arrived we were greeted by the concierge whom had all of our documents and room keys ready to go. Every time that we encountered an employee we were greeted with a smile and asked "how can we help you". Furthermore, if I asked a staff member where something was located, I would be cheerfully escorted by a staff member to said location. Many other hotels (when prompted with the same question) would simply tell you where to go or provide you with a site map hopefully leading you to your location.
Where other hotels might "good" service the Hilton Los Cobos provides "outstanding" service. Within the past year I have stayed at a number of Hiltons finest properties including:
Los Cabos (Mexico)
Conrad Koh Samui (Thailand)
Capital Hilton (Wash DC)
Grand Wailea (Hawaii)
I would have to say that the Hilton Los Cabos Mexico far surpassed all of these other resorts in reference to the level of service received. This hotels management and staff should be commended for making the Hilton Los Cabos number 1 for service.
The property is beautiful and I did not feel like the photographs on www.hhonors.com represented the true beaty of this resort. If you stay here you will not be dissapointed. They definitly exceeded my expectations. We definitely plan to return.
- Official Description (provided by the hotel):
- Discover award-winning hospitality at Hilton Los Cabos Beach & Golf Resort-only 25 minutes from San Jose del Cabo International Airport (SJD). Our Cabo San Lucas resort is located on a tranquil swimming-allowed inlet bay between the towns of Cabo San Lucas and San Jose del Cabo, and provides the action of the city and a soothing escape from the hustle of daily life. Relax in the sun beside our signature infinity pool, where our Pool Concierge attends to your every need, whether it's a fresh towel or a tasty fruit pop to help you cool down. With an excellent Kids Program, there are specially designed activities for guests aged 4-12. Choose from a wealth of dining options at this Los Cabos resort's four restaurants. Indulge in innovative massage treatments at Spa Oasis. ... more less
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- Also Known As:
- Hilton Los Cabos Beach And Golf Resort
- Hilton Los Cabos Beach & Golf Hotel San Jose Del Cabo
- Hilton San Jose Del Cabo
- Hilton Los Cabos Beach Resort
- San Jose Del Cabo Hilton
- Hilton Cabo
- Hilton Los Cabos Beach & Golf Resort San Jose Del Cabo