I spoke with a lady Karen, and Adrian booked my trip. We scheduled to go on the outdoor adventure with two other couples. They mistakenly booked MY trip on the wrong day, so obviously the whole group didn't go. They sent a drive who isn't even part of the company so he was no help. My friends got off the van b/c that's what we were told to do, so I called the company at 9am to ask for our group to be rescheduled or have a refund. The woman (Karen) was extremely rude to me and told me that she couldn't reschedule unless we all paid 50% more and she wouldn't refund our trip....even though there were 6 open spots the next day. It was there mistake for booking my trip on the wrong date, even though Adrian booked all three trips within one day...knowing we were together. I have NEVER dealt with such rudeness in my life. Do not use them...there are other services in Cabo that treat you nicely.
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