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“Great service, but room run down”
Review of Casa Natalia

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Casa Natalia
Certificate of Excellence
US
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great service, but room run down”
Reviewed July 23, 2012

Have stayed at Casa Natalia about half a dozen times on our way in or out of town, or as a get away from our home in nearby La Paz. The great service always keeps us coming back, but the rooms themselves seem to be falling consistently into a state of disrepair with dirty grout in the bathrooms, bathroom hardware/fixtures that are coming off of the walls, tired/worn upholstery & air conditioning that cannot cool the rooms. Our last visit this past weekend was an unfortunate disaster b/c of the poorly functioning A/C and I doubt we will head back for a stay until we hear of in-room renovations. We're fans of San Jose del Cabo, and would love to see Casa Natalia back at the top of their game again, especially since the staff work so hard at delivering a good experience.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank KandHfromUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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476 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Toronto, Canada
Level 4 Contributor
45 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 19, 2012

My husband and I had our honeymoon here and WOW what a hotel this is! We walked in and they greeted us by name, gave us a drink outside on the bar patio while they signed us in. The rooms are spectacular and you get to choose (each night) what you want for breakfast the next day; which, by the way is delivered! The room is well air-conditioned, we had a private terrace and massages all without leaving our room!

We walked around the little town and the shops were great! We bought home half a suitcase full of purchases!

We found the service top notch and the view onto the courtyard was breathtaking. The food at Mi Cocina was out of this world! If you want a romantic getaway, this is the place to stay!

  • Stayed August 2011, traveled as a couple
    • Value
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    • Service
Helpful?
Thank cathhugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 16, 2012

Casa Natalia is a true boutique hotel. The service was impeccable. Mayeli made incredible restaurant recommendations as well as where to buy anything we were wanting to purchase for gifts. The decor is colorful, beautiful and so tranquil. My partner and I took photos of the grounds each day as it is stunning. Local artists have their paintings displayed at the hotel and we fell in love with every piece. We had breakfast the first morning delivered to our terrace which was so good! Huevos Rancheros, coffee, orange juice, all displayed on colorful Mexican place mats. The location is perfect as you do not need a car. You can walk around the town and if you would like to travel outside of San Jose, they can arrange a driver/taxi. We just returned one hour ago and talking about our next trip to Casa Natalia.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suz9733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 20, 2012

We stayed here for two nights after 7 nights at a resort - it was just the way to finish our holiday! The hotel casita with the private terrace was nice - the room was comfortable and air conditioned! The pool area was great - we were the only ones there to enjoy and it was so refreshing.
The food was great - really no need to go to other local restaurants - we tried a few which were also good but now know that we didn't really have to leave.

A very nice hotel/restaurant with excellent service and staff.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CanuckWorldTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 14, 2012

We recently booked 3 nights at Casa Natalia after a diving trip to relax. Once you enter the whole ambiance is so tranquil that you have to relax. The rooms and surroundings are absolutely gorgeous. The staff are friendly and attentive and so helpful. Dinner has to be experienced, the chef has a way of making foods surrender their natural flavours. It was superb. We will be back here on our last night and are already looking forward to repeating the experience.

Room Tip: Just ask the staff they will accomodate you
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  • Stayed May 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank scubayk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Central, New Zealand
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 13, 2012

Nathalie and her staff run a class act.The staff are well trained and this reflects in the helpfulness and professionalism observed.
The hotel,and indeed,the rooms are immaculate with excellent furnishings,artifacts and personal touches.
Mi Cocina serves beautiful food and the bar staff are very proficient.The pool is a gem and the arrangement with the beach club at the Hilton is a big plus.
The location,in the historic old town,is charming and allows easy walking to other attractions.
We hope to be back and lucky enough to attend their occasional wonderful music evenings.
Hugo and Lesley--NZ

Room Tip: All good-- perhaps furtherest from restaurant best.
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hugonz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level 5 Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed June 13, 2012

We stayed in this hotel and found the location, decor, layout and service to be superb. Having traveled extensively world wide it is rear to find a hotel where one is more than a customer. I this superb little hotel one is more than a guest.
I you have the chance to stay here I highly recommend that you treat yourself, you will not be disappointed.
During my stay I had trouble with lost travel documents and the staff where of invalubale assistance.
I highly recommend the Casa Natalia Hotel,

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Natalia

Property: Casa Natalia
Address: Boulevard Antonio Mijares 4 | In the heart of the Historic Downtown, San Jose del Cabo 23400, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 11 B&Bs / Inns in San Jose del Cabo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casa Natalia 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
Casa Natalia is an intimate 18 room European-style boutique hotel located in the historic village of San Jose del Cabo in Baja California Sur since 1999. Nestled in the art district of San Jose del Cabo, Casa Natalia is right in the midst of Spanish Colonial buildings, quaint shops, romantic restaurants and a lush nature preserve estuary. The grounds are an oasis of 39 full-grown palm trees and tropical bougainvilles. The outdoor palapa lounge indulges guests with views of the hotel's cascading waterfalls, heated swimming pool and open flame braziers. Here, you can meet the owners and staff of this gem of leisure, luxury and romance. We are proud of our working family, and enthusiastic to meet with you at our 'Casa'. Casa Natalia is renowned for its personalized service and attention to details, as well as for its innovative cuisine served at Mi Cocina Restaurant and Baja Oyster Bar. ... more   less 
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Also Known As:
Casa Natalia Hotel San Jose Del Cabo
Casa Natalia Los Cabos/San Jose Del Cabo

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