We went on a cruise to Cabo last week for spring break. We got off the boat and shopped around for a snorkeling tour to Chileno Bay. Helio Garcia talked us into using his amazing yacht with unlimited food and drink and 3 hours at Chileno Bay snorkeling. He showed us the amazing yacht we would be on and talked all about the amazing food and accommodations. We signed up and paid him and showed up to go at the appointed time. When we got there, he said that the yacht he promised us was full but he would get us on another one. He rushed us over to a booze cruise on some jungle type boat and we were off before we could ask any questions. Come to find out, we were not even going to Chileno Bay, they took us to Santa Maria and the accommodations were not great - very old and dirty and the food was not unlimited and very mediocre at best. Not to mention that we don't drink so the "booze" part of this cruise did not even apply to us and he knew that. It was very disappointing. We only spent one hour snorkeling and it was fun, but they didn't even bring the boat up to the beach so our 5 year old had to swim to the shore to play on the beach. It was much less than we expected and were sold. When we returned, we told Helio that we felt that he had never intended to send us on the original yacht he sold us and that we were tricked into something much less than we expected. He told us "too bad so sad" and would not give any of our money back. Terrible customer service - will never ever be back. Guess that is what we get for not booking the tour through the ship!!! Lesson learned!!!
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