This was our 3rd trip to the Riu for a girls getaway with 7 of us early 30's to 40. I've always requested rooms together etc, and never have asked to upgrade to OV despite paying garden ?? But for US ~ we only get ready and sleep in our rooms.
I've been here before but am always shocked to see such terrible reviews. From my perspective....usually people that expect a 5 star hotel ie, food, room service etc. We personally have had better experiences at the main buffet ~ which is huge, fabulous and a ton of variety. If you cannot find something to eat here any meal ~ you have food issues ! On a side note I'm a fit fanatic and even find ways to eat quite healthy here no problem. This year I did hear the steak house was better and Asian was great....Mexican was not good. Oddly, in the main courtyard nightly, they have something cooking outside the buffet building....EVERY night ....amazing food, grilled carne asada, fajitas, seafood ....YUMM! Some people complain about not having the exact brand of alcohol....but seriously ~ just buy your own . There is plenty of alcohol to go around and most people aren't staying at an AI because they want to enjoy only 2 quality drinks .
The grounds are ALWAYS immaculent....I've been t/o Mexico and not too many resorts this large look this good. We've stayed in several buildings...usually the back 1/2 nearest check in / lobby area. This year we paid for garden view but got into Building 7 ...large building closest to the ocean. What a difference in service ~ check in /check out ...no waiting for front desk crap. AND always accommodating/helpful.
Usually we always hear people stumbling home...no big deal ~ we bring ear plugs....THIS YEAR ~ we were in the back part of Building 7 ....did not hear ONE PEEP !!!! Was heavenly!!! room 7001~ 7005
The rooms are basic and clean ...nicer than some other older style hotels and all the conviences...fridge , fully stocked and a tip for the day kept our fridge restocked well and fresh flowers daily :)
THings I noticed this year that was an improvement : Increased bar service ......The lobby bar ( since last year ) now has champagne ( we stopped and picked up a case as last year they did not carry :( ) and a full espresso machine at BOTH lobby bars. We ordered baileys and coffee drinks after dinner and that was so nice! Additionally....the usually crowded crazy bar in the far left corner wasn't as busy....they has a small bar set up by the main pool (infinity) by the grilled lunch section....AND they had a rolling bar cart. Yes, it wasn't consistent , quick nor frequent....but was a great addition and I did notice a difference in the drink lines this year.
For the first time staying here I found the concierge to not really be helpful at all ~ little did I know until later that we had our own in building 7....THAT alone will be enough for me to pay for an ocean view ( even if a glimpse) or heavily request that building . Our concierge....made everything so easy...even checking out.
Past years and review have stated the disco stinks like puke. Well, this time....it's smelled like febreeze...much improved, no puke smells and everyone was in there dancing. Before there were only a few people in there ...as in under 12 people at any one time. Not this time. In fact a few nights....we ended up in the disco and not going into town ~ shocking ! LOL
Honestly, our entire group LOVES the Riu and the service !!! You simply cannot beat the value for your money nor the fun offered !!! I really feel most of the bad reviews are isolated incidences and people with very high expectations. Lastly, Please, thank you and a smile go a long way.
- Official Description (provided by the hotel):
- * Located in the southern Baja California peninsula, 4.5 Km/2.8 Miles from Cabo San Lucas * Opened winter 2007/8 * 1-story main building and 3-story and 4-story annexes * On the beachfront * Complimentary sun loungers on the beach * 3.5 Km/2.2 Miles from downtown Cabo San Lucas * 40 km/25 miles from the airport * 500 m/1650 ft from a bus stop ... more less
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- Also Known As:
- Riu Santa Fe Cabo San Lucas
- Riu Santa Fe Los Cabos
- Riu Sante Fe
- Hotel Riu Santa Fe Cabo San Lucas, Los Cabos