Where to start....
We booked a one week vacation through US Airways Vacations, which was a mistake to start. I will post problems with US Airways and Terramar (the transfer company used from the airport to hotel return) in a different post as they are not part of the hotel.
When we arrived at the hotel we were greeted with drinks and a friendly reception. This is the good part. The bad part is that we had booked double adjoining rooms for a family of 5, but recieved two rooms with 1 bed in each room, not adjoining. We had also requested quiet rooms on the top floor away from noise. I had read other reviews about noise at this hotel, and don't believe there are quiet rooms to be had. This truly is a party resort and if you like to party till all hours of the night you'll like this place. A lack of security to keep things quiet was obvious with numerous revellers yelling and knocking on doors at all hours of the night. Reminded me of Daytona Beach during Spring Break. I don't mind partiers, but the rooms are not sound proof, and doors that slam to shut with vibrations echoing down the halls is annoying.
When we were in line at check-in there were many upset guests who were attempting to change rooms as well as there were problems for various reasons. Over a couple of days were able to switch rooms, but all rooms had various issues. We had problems with the air, no shower curtain in one room, lack of remote in another, maid service missing our room for cleaning, beverages not being restocked, noisy in room beer fridge, etc. A call to the front desk did fix things for the most part, but I don't expect to have to be doing that. We also were able to switch rooms over a couple of days so that we were able to get double beds.
The resort is beautiful and has fantastic staff who take care of the landscaping. Pools are nice and we swam in all. The weather was hot during our week and the water was nice in all pools. The resort was very busy while we were there and there was a shortage of lawn chairs. A lot of reserving of chairs which started at 6 am and sometimes "no reservation" rules were enforced, other times not. Staff were not consistent with how they dealt with this. Also numerous chairs are cracked and beyond their life and should be replaced. Also tiles in the pool have gone missing, and some sharp edges where the tiles are gone.
Food variety was exceptional. There is something for everyone. We tried all the restaurants and everyone ate well. Here however, there also some issues. We saw numerous occasions of bad food handling. Staff often rearranging things, or touching food product. Staff also swapping out steam table trays and spraying water/debris on surrounding food items. Two of the five of us in our party did get sick from something we ingested, and it is easy to see why based on how food is handled.
Our family have various food allergies and staff are ill equipped to deal with these. They are not aware of the food ingredients used and have not been trained in how to deal with issues like this. Cross contanimation is a real problem here, both in how food is prepared, as well as, how it is served, as utensils are utilized and moved around from one area to another.
Another problem around the food area is the amount of flies on the food, and wasps that were extremely annoying. We did notice that this was somewhat sporadic over our week and wonder if there had been some spraying that did occur to try and reduce the amount of insects in the area. A last and major complaint that we had was the wine that is available. While liquor choices abound, there is a real lack of anything drinkable in terms of wine. We did go out to purchase wine as did many others and the best choices was the extremely large wine store at the mall by the Walmart. Costco had a limited but good selection as well.
The coffee at the sportsbar is one of the best places to get your early morning java and nice place to socialize and meet people who pop in for their morning fix. I found staff very friendly as well and always smiling, or a big Hola wherever you went.
The entertainment at the resort is poor. We've been to other resorts and on cruise ships and this was on the weak end of entertainment. In my opinion the Michael Jackson show did keep me entertained, and the dancers at the resort across the various shows did have some moments. But these were limited.
A tip for souvenirs is to head down to the Marina which seemed to be more reasonably priced for things. A bus just outside the front gate to the hotel will take you for $1 US/person. We were told the bus comes every 10 minutes and you can come back the same way.
A tip to make your room quieter is to put a damp towel down on the floor against your entry door. It helps reduce some of the echo you get from the hallways.
- Official Description (provided by the hotel):
- * Located in the southern Baja California peninsula, 4.5 Km/2.8 Miles from Cabo San Lucas * Opened winter 2007/8 * 1-story main building and 3-story and 4-story annexes * On the beachfront * Complimentary sun loungers on the beach * 3.5 Km/2.2 Miles from downtown Cabo San Lucas * 40 km/25 miles from the airport * 500 m/1650 ft from a bus stop ... more less
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- Also Known As:
- Riu Santa Fe Cabo San Lucas
- Riu Santa Fe Los Cabos
- Riu Sante Fe
- Hotel Riu Santa Fe Cabo San Lucas, Los Cabos