Stayed Dec 20-27/12. My husband and I stay at all inclusive 5 stars when we travel. We've learned that there can be alot of difference in a rating. We've stayed at Rius in the past (at the Palace next to this hotel a few years ago) and have never had a bad time. This trip was no exception, but a few notes...
If you are looking for that Riu "posh" factor, you will not find it at this hotel. The theme is rustic and charming. The resort feel is compact but not crowded, everything is within easy walking distance. Location is great. A reasonable drive from the airport, great views.
Our room was 4031 (building 4). The room was terrible. We reserved a room with a king bed. What we got was a room with two smaller beds pushed together. What was ridiculous was that one bed appeared firm and the other was totally worn out and had a huge sag in the middle. Esenially, my husband and I were expected to sleep separately for a week. When you enter, you are immediately hit with an overwhelming smell of mildew. I got an intense migraine and went right away to the front desk to get a new room. They did a lovely song and dance while trying to convince me they were trying to make things right. When we still didn't' have a new room the next day, I went back to the front desk, got the runaround until I insisted that we be moved....now. They moved us to 2123...a huge improvement. Staff keep the rooms tidy, but they do not feel remarkably clean.
Food was plentiful, but bland. Quantity over quality. Canadians...bring your own ketchup if you're fussy! My husband complained about the ketchup all week ha ha. The speciality restaurants were really poor experiences overall. Zashila (Asian) is buffet style, the sushi was tasteless and not even remotely authentic, the food was smothered in a red sweet and sour + fennel tasting sauce. It was not good at all. Best part of the meal was the fried ice cream for dessert...YUM! When we booked at La Mision (Mexican) I was hoping for some tasty authentic Mexican food...not so. The appie platter looked like pre-cooked frozen party food mix (jalapeno poppers, chicken nuggets, etc) it was laughable. Definitely disappointing. Torote (steakhouse) was our only option the last 2 evenings we were there (beware the foul odor of sewage on the walk there next to building 7). The first night was awful, another bizarre appie platter, followed by a low quality steak and cold potato. After our first visit, I didn't want to go back, but the second night was really impressive. Much better food preparation, presentation...and taste! Unfortunately, the service at all the restaurants was sub-par, terrible in a few cases. Considering that you have to get up by 7:00 am to book them, I'd recommend staying in bed and using the buffets or going to town for a dinner out.
For those not aware, the beach here is not swimable. The beach area is well maintained though, and peddlers are at a minimum.
Pool area is clean, bars staff are friendly and have a good selection of bevies. The pool is very large and divided into two parts, and one side was used mostly by fmilies with ids (which is nice if you want it to be a little quieter/adult). Resort rules ask that you not reserve loungers by placing clothing/towels, etc on them, but everyone does this. If you do not get there and do the same by 9:00 am you will likely have a very hard time finding a place to lounge.
We got a couples massage at the spa on our last day, and it was really lovely. The staff was professional and courteous, the massage was great, and the spa itself was clean and calming. A quick dip in their jacuzzi afterwards was awesome. Prices were reasonable.
Our week at the Santa Fe was just what we were looking for; a relaxing holiday after a stressful year. That's what we got. While we enjoyed ourselves, I don't think we'll be back to this particular resort. We much preferred the Palace next door.
- Official Description (provided by the hotel):
- * Located in the southern Baja California peninsula, 4.5 Km/2.8 Miles from Cabo San Lucas * Opened winter 2007/8 * 1-story main building and 3-story and 4-story annexes * On the beachfront * Complimentary sun loungers on the beach * 3.5 Km/2.2 Miles from downtown Cabo San Lucas * 40 km/25 miles from the airport * 500 m/1650 ft from a bus stop ... more less
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- Also Known As:
- Riu Santa Fe Cabo San Lucas
- Riu Santa Fe Los Cabos
- Riu Sante Fe
- Hotel Riu Santa Fe Cabo San Lucas, Los Cabos