I went to the Riu property in Cabo to join a group of friends for NYE. My experience started off badly after having to wait 4 hours to check in. While I realize that the property is large and NYE is a busy time of year. this was unacceptable given that check out is at 12pm and check in is at 3pm.
I was amazed to read from other reviews that this is considered a 5 star resort. although the staff was friendly, they routinely made promises that they didn't keep, and I quickly learned not to ask for anything at night. For example, after I finally checked into my room, I was ready to take a relaxing bath, but the tub was not clean. I called three times for housekeeping, but after several promises, no one showed up. I finally got someone over the next day, who tried to argue with me that it was paint residue instead of human grime in the tub. I scraped some off with my fingernail to show her that she was wrong. After scrubbing the tub myself, I finally got her to get some bleach and after that everything was fine - until I found a gigantic tropical cockroach dying near my suitcase : (
I also found out from other friends who were staying there that I was supposed to have bottled water in my room. It took two days to get that, along with shampoo, and someone from the front desk finally delivered it themselves after I called 3 times for it.
I agree with some of the positive reviews - the propery is beautiful, the rooms are okay - best views are in the 7300 building overlooking the courtyard and pool as well as the ocean, but it's a hike to get back to the lobby and to most of the restaurants on property.
There are also lots of activies for families, and the alcohol flows regularly even in the rooms, but honestly, the food sucks. The faster you get off property into Cabo for a meal at Mi Casa or another fine restaurant the better. There are several tour companies with reps in the lobby to help you book tours and activities off property. If you take a day tour - opt for the 3 hour vs. the 6 hour option.
Riu Santa Fe has an okay gym and a nice but rather expensive independent spa on the property. There are also vendors selling wares on a regular basis, but they only take cash and there are NO ATMs on the property.
I think Cabo would be much better to visit during the spring or summer. It's a desert, so during the winter the nights are freezing cold - particularly b/w xmas and NYE, and there is NO HEAT in the rooms, so you will FREEZE no matter what!
I might give Cabo another chance, but I would definitely not stay at this property. I wish I had researched it first on trip advisor to temper my expectations. I understand that other hotels in the Riu chain offer better service, but I'm not sure that I would stay at one given my experience in Mexico.
- Official Description (provided by the hotel):
- * Located in the southern Baja California peninsula, 4.5 Km/2.8 Miles from Cabo San Lucas * Opened winter 2007/8 * 1-story main building and 3-story and 4-story annexes * On the beachfront * Complimentary sun loungers on the beach * 3.5 Km/2.2 Miles from downtown Cabo San Lucas * 40 km/25 miles from the airport * 500 m/1650 ft from a bus stop ... more less
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- Also Known As:
- Riu Santa Fe Cabo San Lucas
- Riu Santa Fe Los Cabos
- Riu Sante Fe
- Hotel Riu Santa Fe Cabo San Lucas, Los Cabos