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“Four.....Since There Is No Choice For 3.5”
Review of Hotel Riu Santa Fe

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Hotel Riu Santa Fe
Ranked #41 of 71 Hotels in Cabo San Lucas
waterloo ont
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Four.....Since There Is No Choice For 3.5”
Reviewed December 29, 2007

My wife and I, our daughter (16) and son (14) were at the Riu Santa Fe
December 20 - Dec 27.

I agree with the previous reviewer who said things were much better the first 4 days than the last 3. The resort mgmt. and staff simply were not ready to handle the volume of people booked in from the 24th on. Dinner on Christma Eve and Christmas day was handled very poorly.
Simply not enough food, staff, or even cutlery. Dinner throughout the week was average at best. That is the one area that really needs improvement. It's tough to screw up eggs, bacon, toast or pancakes, so our family was fine with breakfast all week. We had lunch at "La Mision" every day and usually found something good. The soft serve ice cream was great.

Check in was a breeze. They had envelopes prepared in advance with everythng you needed. Since we were an early morning arrival, there was no issue with having to wait for rooms.

We took our own luggage to our room and within minutes were having our first food and beer.

We were in the first building (rooms 1210,1211) so wound up being close to the restaurants, lobby, and most importantly, the pool and pool bar we chose to spend the week at. Yes, that pool was not very warm, but once you had a few drinks and got in, you were comfortable.
We had no interest in being with the hordes at the pools by the beach.
Alan and Renee provided great service at the pool bar all week. Rarely
did we have to wait for drinks since few people were at that pool. Alan - what's your Canadian name? One note about our rooms - the view
of a filed and highway sucked (not that we care) and noise levels are bad. We could hear traffic, music and even the sneeze of someone in a room nearby.

Service at the bar closest to the disco was good too. The shows were poor, but that is to be expected. We never used the sports bar or disco.

Maid service was average, We had no problems with theft, but did hear of it first hand. Use your safe for ANYTHING valuable. The desperately
poor have always stolen from the rich and always will. Many of the staff are very poor and see us as very rich.

What made our trip fun was the people we met. Just in case any of them read this, I better say hi to the following: The "Serbian Six", Sam, Susan & Ebony (aka: Destiny) & Natalie, Beth & Alex & Matt (aka:
Chocolate Thunder), Laura & Tara, Brian (my son's geek hero), and yes even Ken (aka: Donald Frump).

Stay in touch (well....except one of you) and my family and I hope to see you next Christmas, wherever we wind up.

For the price we paid at Christmas, the Santa Fe was a clean, beautiful resort where we had a great time, because we chose to.

  • Liked — Cleanliness of common areas, location,
  • Disliked — Food. Specifically dinner.
  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Indy36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Peoria, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 28, 2007

We went to the Riu over Thanksgiving week. The hotel was experiencing many "grand opening" problems but nothing that caused us alot of concern. They forgot to clean our room and stock the minibar twice and were a little slow addressing requests but all-in-all it is a great hotel. They just have some issues to address.

The staff is very pleasant and the hotel is beautiful. The restaurant staff is still in training, several times I went and got what I needed instead of trying to get the staff to get it for me. I did get tired of eating buffet style. Three meals a day for seven days is a bit much of buffet style eating for my family and me. The food was warm but not always hot. I think these are things that will eventually work themselves out.

Lots of pool and beach seating. It is a large hotel, but we did not find the walk to and from the pool/beach/main dining areas to be too much. It's nice to get a bit of exercise after eating!

Be very careful touring and sightseeing in Cabo. As you know, Mexico has a reputation for police corruption. Unfortunately, we got a taste of it first hand.

  • Liked — Large clean rooms
  • Disliked — Buffet style eating three meals a day for 7 days.
  • Stayed November 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank tler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 27, 2007

Our stay at the Riu Santa Fe was between December 20th through the 27th. After reading all the negative reviews we were quite worried about this vacation, which afterall was quite excellent.

FOOD:
The food wasnt bad, it was actually quite good. I adivse everyone to stay away from the Italian restaurant as all the food is cold, hard and gross. The steakhouse was pretty good, but some meals were undercooked. I recommend the steak. The best a la carte restaurant had to be the asian which i found excellent! In my past trips to other riu hotels the buffets were quite gross but at the Riu Santa Fe it was pretty good. Most nights they had some different stuff but pretty much every night was the same but was good! Lunch and breakfast are pretty repetitive but still ok.

ROOMS:
The rooms are pretty nice, but, it all depends on who's in your building. A few nights at around 3am we were woken up by screaming, loud people who had just returned from drinking all night! After we told the front desk the rest of the nights were quiet which we were quite happy with. In reviews that i have read, people were complaining on the long walks from building 7. In reality, each walk from every building to the lobby is around 5 minutes. But if you are located closer to the lobby, it will just be a longer walk to the beach and if you are located closer to the beach it is a longer walk to the lobby. So it doesnt really matter where you are staying, and actually the walks were quite nice considering how much we ate! The rooms themselves were quite nice and the same as all other Riu's just different linens.

POOLS/BEACH:
Out of all the pools were tried out were ended up staying at the one closest to the restaurant. This pool is the only one heated yet and closest to the bathroom. When i read that the bathrooms were located so far from the pools i was quite worried. The walk to the bathroom from 3 out of the 4 pools near the beach is nothing. It's just a short one minute walk from you loungers.
Out of all the days that we were there, everyday a red flag was up. Most days the oceans isnt as rough as i thought it would be but it is quite dangerous for young children. If your alright with getting a sand bath (and might i add sand everywhere!) then the ocean is just fine. Medona beach is your best bet though.

Overall, i found this to be a great vacation and is one of the best I have been on. Great hotel!

  • Liked — Location
  • Disliked — Noise
  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank vacations369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria VA
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 27, 2007

We took our family to Riu Santa Fe in December and had a great time. Our first visit to Cabo San Lucas. Beautiful resort. Food was good and plentiful with an outstanding presentation. Hotel just opened last month and we were worried that everything would not be ready but it was finished and everything in place. Very well laid out with excellent pools and hourly events. Excellent gym and spa. Rooms were very nice and spacious. No place for alcoholics or foodaholics as there was an endless supply of both. We would go again and the price was excellent, $700 from Washington DC for 5 days! Only problems were slippery tub and exhaust vent not working.

  • Liked — Resort was beautiful
  • Disliked — No exhaust vent in bathroom.
  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank jjkingiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Santa Fe

Property: Hotel Riu Santa Fe
Address: Camino Viejo a San Jose | Cabo San Lucas, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Top resorts Hotel in Cabo San Lucas
#27 Spa Hotel in Cabo San Lucas
#31 Family Hotel in Cabo San Lucas
#31 On the Beach Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Santa Fe 3.5*
Number of rooms: 902
Official Description (provided by the hotel):
* Located in the southern Baja California peninsula, 4.5 Km/2.8 Miles from Cabo San Lucas * Opened winter 2007/8 * 1-story main building and 3-story and 4-story annexes * On the beachfront * Complimentary sun loungers on the beach * 3.5 Km/2.2 Miles from downtown Cabo San Lucas * 40 km/25 miles from the airport * 500 m/1650 ft from a bus stop ... more   less 
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Also Known As:
Riu Santa Fe Cabo San Lucas
Riu Santa Fe Los Cabos
Riu Sante Fe
Hotel Riu Santa Fe Cabo San Lucas, Los Cabos

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