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“Fantastic resort with the best staff!”

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Hacienda Encantada Resort & Residences
Ranked #19 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
Redondo Beach, California
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Fantastic resort with the best staff!”
Reviewed June 17, 2014

Returning from a week at Hacienda Encantada and couldn’t be more satisfied with our stay. The resort is in a stunning location with gorgeous views and well maintained grounds. The key to this place is the service by the staff. We were never disappointed by any staff we encountered. The valets always had our car ready for us, the pool staff was quick and attentive, the cart service was reliable and always friendly. We traveled with our 11 month old son and everyone was warm and kind to him – he made friends with just about everyone on staff. Fernan, the activities director, is great with kids and offers fun daytime activities. We look forward to our return trips when our son will be old enough to enjoy the many options from cooking and Spanish classes to pool volleyball. We stayed in a one bedroom which had the right amount of space for us. We were able to put our son to sleep at night in the bedroom and enjoy adult time in the living room/kitchen and on the large balconies without having to worry about waking him. This room also had 2 full bathrooms. The buffet breakfast is really good and has everything you could want but we also appreciate having a kitchen to eat smaller meals/snacks as we wish. There are a few options for dinner on property which were decent (we enjoyed the low-key taco bar and La Trajinera for a kicked up meal). This resort has a small store if you need something quick and fast. Otherwise, I suggest visiting Walmat, Sams Club or Costco to buy food and drinks for your room and take advantage of the kitchen.
There isn’t a swimmable beach at the resort but the popular and happening Medano Beach is a short drive away as is Chileno Beach. The two pools on site will provide anyone visiting with what they need. The larger activities pool with music and pool volleyball is fun and lively. The oceanfront infinity pools are designated as the quiet pools and are quite relaxing. There are also 2 very shallow pool areas for kids to play in (one is warmed).
This resort is built on hills so you either walk up and down to the lobby and restaurants or you can wait for cart service. We didn’t find the hills difficult to manage, even with a baby in a stroller or on us, but someone with difficulties walking may want to consider another property or be aware that they will always be using the cart service to get around.
We are truly happy with this resort and are already booking our return trip next year!

Room Tip: For rooms with a view you need Phase 1 or north side and upper floors of Phase 2
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank greece530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this review, June 24, 2014
It is so nice to read your kind words. I hope you visit us again. Greetings.
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English first
Corte Madera, California
Level 6 Contributor
146 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 17, 2014 via mobile

I'd never been to Cabo, but previous trips to Mexico had me going in to the trip with low expectations. What a lovely gift this place turned out to be! Great for couples as well as families. Many folks were there for the umpteenth year in a row with children in tow. They all seemed to have forged a bind with the activities director...a great guy - as were all employees. Spa n restaurants were super. Transportation to sister hotel in town was key - but perhaps should be an amenity. I'd go back and that says a ton!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this review, June 24, 2014
Dear Mary, we hope this is not the last time you visit us and eventually you get in Love of Los Cabos And México. Thanks for your comments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level 1 Contributor
3 reviews
Reviewed June 17, 2014

I stayed at the Hacienda Encantada May 31st thru June 7th in a suite. The room was perfect. The lanai was the best. The resort was clean and safe (staff always walking around). The staff friendly and check-in and out was quick. The view from the infinity pools amazing. The food at this resort was good. What I also liked was you can take a shuttle from the resort for $5 US into Cabo. It takes you to the sister resort that is literally steps away from the marina. After a fun day on Cabo Escape snorkel, lunch & booze cruise (do this for $60 US the party coming back is crazy fun!) we went to this resort to cool off in the pool. Later we dressed up for the evening and headed out for dinner. At 10:30pm we took the shuttle back to the Encantada. Easy and no worries about finding a cab and what it will cost you. When back in Cabo I will stay at the Hacienda Encantada. Oh yeah, and be sure to book Blue Sky Cabo for a beautiful sunset cruise. It was awesome! Karallee

  • Stayed April 2014, traveled with friends
    • Value
    • Service
Helpful?
Thank Karallee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level 4 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 14, 2014 via mobile

Beautiful views and grounds! Service could be better. Most of the staff are very friendly but English is sparse.restaurants serve decent food. Could be better and more diverse. Nice place to stay. Our unit had a kitchen so if you want to cook you can. Also did not like getting multiple phone calls from house keeping, while we had our do not disturb out?

Stayed June 2014, traveled as a couple
Helpful?
Thank lancew1219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this review, July 1, 2014
Your words are very important. Thanks for your feedback. Hopefully we visit again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 14, 2014

Wow- I was so impressed by this place! It exceeded my expectations. I am surprised by many of the negative comments. Complaining about fountains being turned off- really? I noticed they were off when it was really windy- but who cares?? The grounds are beautiful- the pools (each with it's own swim up bar) were awesome. The food and service was great. Our room was outstanding. We had a studio, and I was surprised by how substantial the kitchen was. You get a full size fridge/ freezer, stove top with 2 burners, toaster, coffee maker, and blender (loved having a blender!). I was also surprised that we got maid service daily, and they did our dishes! Now that's a vacation :). Our balcony was unbelievable- the view was amazing and the balcony was extra large. Like other reviewers have mentioned- try to get a phase 1 room. Ours was phase 1 top floor- and the view was unbeatable. We enjoyed every minute of our stay- and will definitely be back again!!

Room Tip: Phase 1 has the BEST views. We had a corner top floor unit (room 4150) and the balcony is extra larg...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kristine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this review, July 1, 2014
We appreciate all comments, good and bad once, we are human and we are subject to some error with your help we can identify them and work on it. We are glad your experience was like we want them all to be. We hope you can visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania, United States
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 11, 2014

Last year my family went here for the first time and had just a wonderful time. The views and some of the best I ever seen and the pools were very different in that they were in the tier line up with one flowing into another. They always had different things going on and the food we ate there was very good. I could wake up and look out the window to a beautiful view of fishing boats in the bay or to the pool area. I was so impressed with the area I bought a time share from them, my first, and will be heading down again in July 2014!

Room Tip: A room closest to the water and above the first floor would be great
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this review, July 1, 2014
We are glad that you where favored with your purchase. This ensures that we will have the honor to attend you again. Hopefully it will be soon. Greetings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach
Level 6 Contributor
206 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed June 9, 2014

My husband and I just returned from a week at Hacienda Encantada. We traded through Interval and were given room 4255. We were worried about the reviews that said traders got the worst rooms but ours was perfect! It was a studio with a kitchenette, king bed, very comfortable with a lovely bathroom, excellent water pressure, hair dryer and bath products including robes and slippers, daily maid service and a large balcony with a great ocean view. We heard the surf all nite long as well as the singer at the taco bar below our room at 6pm at nite. It was just perfect! We were in phase 2 and we didn't understand why people objected to it. The walk is very short and they pick you up quickly and you're away from the pool bar noise. Fernan, the activities host was great getting people to participate in everything from cooking classes to volleyball. In fact, all the staff were good. The only complaint we had was that at the Tuesday party, while the appetizers were very good, the margaritas and tequila shots were watered down so if you go, stick to bottles of beer. We will definitely return to Hacienda Encantada next time we visit Cabo!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ConnieLongBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this review, July 1, 2014
We are so happy that we make your stay with us so wonderful as you said. We'll be waiting for your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hacienda Encantada Resort & Residences

Property: Hacienda Encantada Resort & Residences
Address: Carretera Transpeninsular Km 7.3, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Top resorts Hotel in Cabo San Lucas
#13 Spa Hotel in Cabo San Lucas
#16 On the Beach Hotel in Cabo San Lucas
#16 Luxury Hotel in Cabo San Lucas
#22 Romantic Hotel in Cabo San Lucas
#24 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hacienda Encantada Resort & Residences 4.5*
Number of rooms: 222
Official Description (provided by the hotel):
Unique and breathtakingly beautiful, this spectacular Contemporary Hacienda style Luxury All Inclusive resort located on the Tourist Corridor in Cabo San Lucas offers magnificent panoramic views to the Sea of Cortes, romantic settings, distinctive dining, spacious and luxurious accommodations, and a variety of venues for special events. Your will be amazed of the bright, terracotta colored, Mexican Hacienda style buildings that are beautifully decorated with handmade Talavera tile murals, vases, classical sculptures, Spanish colonial fountains, contemporary art for contrast, and upscale traditional Mexican furnishing, driving them to experience an authentic Mexican ambiance throughout their stay. ... more   less 
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Also Known As:
Hacienda Encantada Hotel Cabo San Lucas
Hacienda Encantada Resort And Spa
Hacienda Encantada Resort & Residences Cabo San Lucas, Los Cabos

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