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“Very pretty resort...great service...lacking in a few areas”

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Hacienda Encantada Resort & Residences
Ranked #20 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed June 30, 2013

We spent Christmas 2012 at Hacienda Encantada. We had an amazing ocean front view and the room was very nice. We had a huge balcony that we enjoyed watching the sun set every night. The room was well appointed and the master suite handled my family of 4 fine. The people who work there were wonderful and the service at the pool was great. I have read many people who were not happy with the food and I am pretty picky and thought the food was good. The sea bass and pineapple tacos at the pool were awesome. Las Marias restaurant was great and the staff was very nice. The restaurant they portrait as their finest was horrible. We waited over an hour and a half for dinner to be served once at our table and then parts of it was cold…truly ruined our Christmas Eve Dinner. All in all a nice resort lacking in a few areas. Definitely request Ocean front…the views were incredible.

  • Stayed: December 2012, traveled with family
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Thank travelfam6-8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this reviewResponded July 3, 2013

We hope to see you next Christmas together with your family. Thank you for your comments. We appreciate in Hacienda Encantada your opinions and everythig you said will be taken into consideration. Best regards,

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2,653 - 2,659 of 3,336 reviews

Reviewed June 29, 2013 via mobile

We loved the week that we had there and would go again. There is a culture that is unapologetic when mistakes are made(e.g. Forgetting about meal orders in the restaurants). Pool staff(azucena,ana,alexis) made pool time a pleasure.
Maid service helped themselves to my iPhone charger. Reaction to my report was lax and a charger was returned the next day. It was not the one taken.....but it works ok

  • Stayed: June 2013
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Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this reviewResponded July 3, 2013

Dear Gary, we thank you for your comments. We will take note about the timing on the services you mentioned so this won´t happen again!!! We look forward to seeing you soon in Mexico.

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Reviewed June 26, 2013

My husband surprised me with a trip to Cabo. When looking at the resorts, we were taken with Hacienda Encantada right away. The location, the rooms, the restaurants, we were sold. Upon arrival, we were greeted with Margarita's (we were so grateful, coming from Seattle, it was so hot.) The staff was unprecedented. My husband and I have never experienced more professional, friendly, and lovely service. The staff at Hacienda Encantada is top notch. The food was amazing. You have to have the fish tacos at the swim up bar! Wash it down with a Mango Mojito and your day is complete! The room was beautiful. My husband and I enjoyed the art and sculptures throughout the resort. The view is heaven. Sitting in the infinity pool looking out into the Sea of Cortez is something I will never forget. I can not wait to go back. If you can, request "Paul" the waiter for dinner. We met some people by the pool and met them for dinner. Paul was excellent. He recommended wines, foods for our specific tastes, he was just wonderful. Having a wonderful time getting to know this couple, we stayed far later than the restaurant closed. We didn't notice. We had paid our bill earlier. Walking out, we saw Paul, who thanked us. We apologized for staying so late. He told us all no to apologize and that is what the resort is for. Meeting people and having fun. We all commented that this would not have happened in the States! My husband and I were just completely blown away by this resort and can not wait to return one day soon. Thank you Hacienda Encantada for the vacation of our lives!

  • Stayed: June 2013, traveled as a couple
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1  Thank Blondeboggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this reviewResponded July 3, 2013

It is wonderful to read that our service pleased you our goal is to make you feel at home or even better. Hope it's not the last time you visit us. Greetings to that beautiful place Seattle

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Reviewed June 24, 2013

Property is pretty and has some amazing views. If you can you need to be in building 1 (any floor) or 5th floor of building 2 to have ocean view.

Room was nice and spacious... we had a ground floor pool view.

Service at restaurant ranged from a bit slow (bfast) to ridiculously slow (dinner). The food was decent to good but far from epic. Only ate a main restaurant, not the "fancy" one... kids have to be 12 and you have to wear long pants I think. We ate in town 2 of the 4 nights.

Pools were great and service at the lower infinity pool was really great! They were on the case and super attentive.

They are towel Nazis for sure... really big into the one towel for one card... if you want two... tough luck.

We did all inclusive... and it felt like it the way the service is. The great news is it was 600.00 for 4 nights on expedia... and that is all inclusive for 2 adults and 2 kids. So all in all, a great value. kids had fun.

Room Tip: If you can you need to be in building 1 (any floor) or 5th floor of building 2 to have ocean view.
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  • Stayed: June 2013, traveled with family
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Thank Dman_rebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

When the opportunity presents itself, we LOVE to travel. As far as destinations go, this is an amazing place for just sheer relaxation. We enjoy other areas for outdoor activities, but Cabo was planned to unwind. This was our first experience at Hacienda Encantada. We have never experienced all-inclusive either. This trip was planned for just my husband and I, so we decided to test out gluttony at its best. We usually do not eat or drink to extreme, so we wanted to see if the value was there......well, it was!!! We enjoyed the amazing pools, the extremely cordial staff...Alexis, Martha, Jorge, Azucera and especially Rogelio!!! The rooms were authentic and very clean. The food and cocktails were great and the pools were outstanding. The only thing lacking was the gym size, but I like to take my exercise outdoors when possible. Great trip!!!! We will be sure to go back.

  • Stayed: June 2013, traveled as a couple
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2  Thank tracy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this reviewResponded July 3, 2013

Alexis, Martha, George, and Roger Azucera thank your words .... thanks for your comments and we wil look how to resolve the gym issue to achieve your complete satisfaction. Hope to see you back soon.

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Reviewed June 21, 2013

We recently visited Hacienda Encantada Resort - had a great vacation. The property is top-notch! Can't beat relaxing by the pool - awesome restaurants too.
The staff is always so helpful and friendly - a special shout-out our favorite Paul :-)
Hope to visit the resort next year!

  • Stayed: May 2013, traveled with family
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3  Thank Debra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

My husband and I had a wonderful vacation at this resort. The food, drinks, staff, and service were outstanding. Rigoberto at La Trajinera made our anniversary night memorable. Manuel at Las Maria's was very accommodating and took care of us. Paola at the front desk answered all of our questions and ensured we had what we needed. We hardly left the resort since we had everything we needed and had a great time while we were there. We will return!

  • Stayed: June 2013, traveled as a couple
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4  Thank Maribel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Encantada Resort & Residences

Address: Carretera Transpeninsular km 7.3, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Top resorts Hotel in Cabo San Lucas
#13 Spa Hotel in Cabo San Lucas
#16 On the Beach Hotel in Cabo San Lucas
#17 Luxury Hotel in Cabo San Lucas
#22 Romantic Hotel in Cabo San Lucas
#23 Family Hotel in Cabo San Lucas
Price Range: $143 - $1,033 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Encantada Resort & Residences 4.5*
Number of rooms: 222
Official Description (provided by the hotel):
Unique and breathtakingly beautiful, this spectacular contemporary hacienda style luxury all-inclusive resort located on the tourist corridor in Cabo San Lucas offers magnificent panoramic views to the Sea of Cortes, romantic settings, distinctive dining, spacious and luxurious accommodations, and a variety of venues for special events. Your will be amazed of the bright, terracotta colored, Mexican hacienda style buildings that are beautifully decorated with handmade Talavera tile murals, vases, classical sculptures, Spanish colonial fountains, contemporary art for contrast, and upscale traditional Mexican furnishing, driving them to experience an authentic Mexican ambiance throughout their stay. ... more   less 
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Also Known As:
Hacienda Encantada Resort And Spa
Hacienda Encantada Hotel Cabo San Lucas
Hacienda Encantada Resort & Residences Cabo San Lucas, Los Cabos

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