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Hacienda Encantada Resort & Residences
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Reviews (3,716)
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All reviewslas mariaslos riscosel patiola trajineraphase poolel edentequila barphase iiactivities directorinfinity poolall inclusive packagetime shareall inclusive planshuttle servicecart driversgolf cartour waiter
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Reviewed March 6, 2013

This hotel is absolutely gorgeous - 5 star all the way. All oceanfront, large rooms with the best balconies! We stayed all-inclusive here (and listened to a time-share speel and got $200 cash just for listening!) Food is very good. Not your regular all-inclusive where it is a "free for all" when getting food and drinks. You have to sign for everything, which was a bit confusing at first - but the staff assures you - you will not be charged- and we weren't. Breakfast buffet was very good - only complaint was that is was underneath a patio and birds kept flying in and would eat from the spoons that were laying beside each buffet . Staff would try their best to shoo them away, but they always came back.
Go whale watching if you are here in Feb-Mar!!! You could watch whales breech all day long from your balcony and if you take a whale watching boat trip - they are right beside you! It is awesome!
Take the free shuttle to the marina, tons of bars and restaurants and cool beach bars.

  • Stayed: April 2012, traveled as a couple
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2  Thank Love2travel184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

We didn't stay at this resort. We stayed at the Marina Fiesta, the sister hotel. But we did attend the time share pitch here. Beautiful resort!!! But if I were you, stay away from the time share deal. Especially if you got a deal on your room rate because of it. If you don't buy, they will watch your every move, accuse you of attending other sales pitches (since everyone would love to do that), call you liars regarding your income level, and then charge you full price at the end. If you can afford the time share, it is a great deal!! We truly considered it and next year would of loved to, but that got ruined at checkout and we will now buy somewhere else. But if you don't end up buying, beware of your bill. Also, be very careful what you say during the sales pitch, never try to protect your income level or dull down what you make to get less pressure from them. This was something we were not aware of and they called us liars and said our contract was void and charged us full price. In the US, anything verbal would say nothing, we would have to have proof, but not in Mexico. We were also told upon check out when I was severely irritated, that this happened to two other couples last week....hmmm... just be aware of the fine print and know that they watch your every move and take every single thing you say absolutely literally.

  • Stayed: March 2013, traveled as a couple
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7  Thank TimbreC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

We are currently owners at Hacienda Encantada and just returned from our 3rd stay there. Overall, the service and quality has improved greatly since the first time we stayed there! The food was very good, although a little pricey. We did get room service once and it was horrible and expensive....so stay away from that! We also brought our little daughter, who is 2 years old. Although not 100% kid friendly, all the staff was enitrely accomodating to our little girl. Fernan was awesome as usual, while the cart drivers/ bell staff were great as well! Martha waited on us numerous times and did a fantastic job, while Paul and Manuel were always there when we needed them to accomodate. Everyone was extremely helpful. A couple of bad items to address:

1. Do something with the kiddy pool...at least make it warm. A couple of days it was colder and that water was freazing. We took our daughter to the hottub and we were yelled at by an annoying lady from her balcony to get her out.
2. There were a couple of guests that made rude comments or gave us dirty looks when our daughter was running around. Kids come to this resort, if you want all adult, go somewhere else. (Usually these were the type of people wearing socks and velcro shoes...old.)

Other than that, Hacienda did an awesome job. Thanks!

Room Tip: Every room is good
  • Stayed: February 2013, traveled with family
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Thank Todd C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2013

Two weeks at Hacienda with great whale watching from our balcony. Several employees made our visitmore enjoyable. Fernan is enthusiastic about the activities he directs. I especially enjoyed the water aerobics and cooking/cocktail classes. He is great at remembering names of guests! Fernan has a knack for getting guests involved in his activities. Paul Lopez is a bell boy who was attentive to our every need--all we had to do was call and ask for his services. He is friendly, outgoing and makes you feel at home. Julia Calderon helped us change our room to one with a better view of the sea. Overall, it was another great vacation at Hacienda Encantada.

Room Tip: Ask for a room on an upper floor.
  • Stayed: February 2013, traveled as a couple
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Thank JMT11_45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2013

We are finishing our two week stay here and have loved every minute of it. This resort has everything you can hope for: incredible views, very friendly staff, great activities, transportation to the Marina (as owners it is free for us). The resort is very quiet and restful, yet offers outstanding pools, bars, restaurants, etc. We love it!!

Room Tip: WE weren't able to get into Phase one but phase two up high, and also rooms at the far end have a lovely view of the Sea of Cortes and whale watching.
  • Stayed: February 2013, traveled as a couple
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Thank happytraveler66_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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