We are at the end of a vacation here and overall the beautiful building and setting are not able to overcome the staff.
While everyone is quite pleasant, service ranges from quite good to undescribable. Last evening we spent over two hours waiting in the mostly empty until restaurant to have incorrect orders delivered and by that time our 4 children were slightly irritated. Despite his incredible performance, the Bill was still $100 USD.
Other aspects of the hotel include nonresponsiveness to reports of water running through the ceiling and other similar issues.
On the other hand this setting is beautiful and the rooms brand new. I suspect the staff is as well. What was paid for included some meals and there were none included.
Overall I think the resort needs about two or 3 years of seasoning.
- Official Description (provided by the hotel):
- Create magical memories the minute you walk into Villa del Arco Beach Resort & Spa in Cabo San Lucas, an idyllic and delightful retreat, where the staff is committed to ensuring you get the best of the 3 Rs: relaxation, recreation and romance. This sophisticated five-star, all-suite property, often referred by past guests as calming, beautiful and comfortable, offers secluded stretches of beach where you can shut out the world and relish in the surroundings. Our comfortable, yet luxurious suites feature unbeatable views of sand and sea, including the exotic El Arco rock formation, the official symbol of Los Cabos. ... more less
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- Also Known As:
- Villa Del Arco Hotel Cabo San Lucas
- Hotel Del Arco
- Del Arco Hotel
- Villa Del Arco Cabo San Lucas
- Villa Del Arco Beach Resort & Spa Cabo San Lucas Los Cabos