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Reviews (3,003)
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Reviewed August 20, 2017

We had a great experience with the Villa Group Properties. The rooms all have an amazing view of El Arco. Whether you are having fun at the pool with Javier Arellonce making sure you are never without a drink or in need of something to eat, to an evening out for a fabulous dinner with Gabriel at the South American Grill, you are sure to be taken care of. We had a memorable vacation with these excellent people serving us! We will be sure to visit them again next year!

Room Tip: It may be busier different times of the year.
  • Stayed: August 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank baci1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestservicevda, Manager at Villa del Arco Beach Resort & Spa Cabo San Lucas, responded to this reviewResponded August 23, 2017

Dear baci1212,

We are happy to know that your enjoyed your stay with us and Javier, Gabriel made this a great experience. We are striving on providing wonderful service and we are glad that our staff did provide it.

Best Regards,

Misael Chan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2017

As usual we were treated like royalty and every request was accommodated immediately . Our vacation started with a stretch limo from the airport, which was a total hit with the kids, and didn't stop all week, They had a ball. The staff was always friendly and very accommodating, with a smile. Feel we made lifelong friends with the Customer Service Manager Misael Chan, who always greet us by name and with a huge smile and hug for all of us.

Room Tip: Call a week ahead of your arrival and ask for ocean view or pool side or any upgrade that may be available. You may get a penthouse.
  • Stayed: August 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank thegrices2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestservicevda, Manager at Villa del Arco Beach Resort & Spa Cabo San Lucas, responded to this reviewResponded August 23, 2017

Dear thegrices2017,

Villa del Arco Beach Resort & Spa wants to thank you for taking the time and write about your fabulous experience. We are all committed to provide Excellent Service. We will keep doing the hard work to pamper you as you deserve.

Best Regards,

Misael Chan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2017 via mobile

Everything was perfect but what made the trip even better was the staff! Super friendly and helpful, to name a few Celia Ramos the chef from El Patrón , Gabriel from Taco bar, y Rafael the water activities guy . They made the trip special wil definitely be back soon!

Stayed: August 2017, traveled with family
Thank Gustavo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestservicevda, Manager at Villa del Arco Beach Resort & Spa Cabo San Lucas, responded to this reviewResponded August 21, 2017

Dear Gustavo C,
Villa del Arco Beach Resort and SPA wants to thank you for this great review. Specially our staff members Celia from el Patron, Gabriel from Taco Bar and Rafael the water activity. We are all committed in providing excellence of all our services.

We will be waiting for your next trip at Villa del Arco.

Sincerely,
Misael Chan

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Reviewed August 17, 2017

We have stayed at the Villa Del Arco numerous times and each time is awesome. The staff this last time, Juan who is a server at the pool and Alicia our room attendant went above and beyond to make us comfortable and to make sure we had a great time. Also, I cant's forget Keila in the sundries store. Also a big smile!

  • Stayed: August 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank 966len
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestservicevda, Manager at Villa del Arco Beach Resort & Spa Cabo San Lucas, responded to this reviewResponded August 18, 2017

Dear 966len,

As you know this is your home away from home and we are happy to see that our staff exceeded your expectations. We are working in a daily basis to provide the excellence on our services. Thank you so much for recommending our maid Alicia, she is a fenomenal maid that loves her job and her customers. At the other hand, Juan is our top waiters around the pool and glad to see that he pampered you while your stay with us.

Sincerely,

Misael Chan

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Reviewed August 14, 2017

Following a HUGE issue upon arrival, it was very refreshing to meet our housekeeper, Yesenia, who was SO very nice to us. She went above and beyond every day! She took care of all our room needs without us even asking. Great attention to detail and personalized service...so much fun to come back to our room after dinner to find little figures made from the towels and the nice turn down service. Hopefully you will be lucky enough to be a room Yesenia is responsible for.

Room Tip: Good Luck...that's all I will say
  • Stayed: August 2017, traveled with family
    • Location
    • Rooms
    • Service
1  Thank Cherie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestservicevda, Manager at Villa del Arco Beach Resort & Spa Cabo San Lucas, responded to this reviewResponded August 18, 2017

Dear Cherie M,

What and amazing review about Villa del Arco Beach Resort & SPA. Specially Yesenia, she is indeed a a wonderful maid and we are grateful to have her in our team. I will for sure pass this along to her boss.

Thank you for taking the time to write. Can´t wait to see you back to your home away from home.

Regards,

Misael Chan

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