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“Beautiful but VERY expensive!”

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Sheraton Grand Los Cabos Hacienda del Mar
Ranked #31 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed March 6, 2007

We booked a garden view room using my finance's Starwood points. Prior to our stay, he corresponded with the hotel direct to inquire about upgrading to an ocean front room. Upon his initial contact, there were none available. When he tried back at a later date, they informed him there would be a $40 upgrade charge. We decided to play it by ear.

When the bus arrived to drop us off, we were absolutely stunned by the beauty of the architecture as well as the grounds - it was truly lovely!

Upon check-in, we asked the front desk clerk if the upgrade was still available. He spent a moment checking and told us that it would be $80 plus 13% tax. When we asked about the $40 rate he told us that this room was right there in the main building directly overlooking the ocean - that it was "the best". We took it. When we went out to meet the Bellman, we were immediately intercepted by another gentleman who informed us that the room we'd been sold was just given to another couple! We began to head back to the front desk when he offered us an even "better" room. We figured we may as well check it out. It was very close to the water and pool - great view so we were satisfied.

We asked about their shuttle service as a taxi to town is $20 each way. The shuttle was $5.00 per person each way but only ran every hour and a half. We later discovered that they simply slap a Sheraton sticker upon the next taxi and send people on their way. One particular day, they told us we had to purchase roundtrip tickets and when we didn't use the return (the last one comes back at 9pm) it took us 3 days to convince them to give us credit for another ride. They kept sending us back and forth to different staff members until we finally asserted ourselves and were accomodated.

We dined in one of the restaurants our first night and the food was pretty good but not worth the pricing in my opinion. $9.00 for a bowl of soup is a little out there! The burgers by the pool were good - $14.00. Room service was fast and friendly and they didn't mark it up from the restaurant pricing (thank goodness). The very best value is the breakfast buffet - $25.00 which includes mimosas and bloody marys.

Overall, I would say the property itself was very, very nice. The bed was great and the shower was huge with awesome water pressure. The houskeeping staff was very friendly and efficient. The pools were clean and beautiful. You could drink the water in your room and in the restaurants which was nice.

One suggestion, since they're contracting with taxi drivers to provide "shuttle" service, they should offer a flat price and it should run hourly. Maybe charge each guest $50 per week. They'd most likely profit in the end!

Cabo itself is exorbitantly costly - very sad really! While it's common in Mexico to be scammed a bit, I didn't really expect it at the hotel - not at a Starwood resort. We were having a good time so we pretty much let it go. In the future, our room rate/type will be solidified prior to arrival.

  • Stayed: February 2007, traveled as a couple
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8  Thank PDXFolks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,430 - 1,436 of 1,739 reviews

Reviewed February 24, 2007

This was our 5th time visiting Cabo, there is no other place to vacation.

We stayed 2 weeks on this trip, our first week this time was at the Hacienda Del Mar.

The place is absolutely gorgeous, we have stayed at several different locations in the past. As compared to other 4 and 5 star places in Cabo, I would rate Hacienda Del Mar as "good" overall.
My only hassle here; were the other guests.

As a young couple with no children, we simply want to relax. We did just that, the staff was excellent, the food was excellent and you could not ask for a more beautifully manicured resort in Cabo.
Amongst the desert, the 1 mile entry to Hacienda makes it feel like a private oasis. The resort itself has every amenity you could want. Staff, service, food, room service and drinks were all excellent and expedient! The resort has several pool areas and for the most part, they are segregated in the fact that the familys seemed to stick to the main lower pool, and the office does an excellent job of keeping the "singles", "couples" and "familys" accomodated in the appropriate separate building and pool areas.

Being a young couple wanting peace and quite, we found just that; the one and only frustration we found while there, was simply that the majority of guests were in their late 30's and up. Being in our late 20's, we felt a small sense of being out of place. The staff loved us, paid great attention to us and seemed refreshed to see young faces!

Being a luxury resort; we met a couple of celebreties and NBA players, which was really fun!

We are not 'partiers' by any means...and my only disappointment with staying here were the other guests, we had the feeling the entire time that they were dismayed with us being there- despite the fact that we never went to bed later than 8pm!

We are relaxation vacationers, just like the other crowd-despite our age.

Just found the place to be a little uppety- due only 100% to the other guests.

Stayed: February 2007
7  Thank Thereisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2007

Stayed just 2 nights. Lovely grounds, very well maintained. Lots of pink architecture. A little bit like an adult Disneyland. Apart from the front desk staff, all were friendly.
Complimentary bottled water (2) on 1st night only, never replaced.
Had to argue about extra unwarranted mini bar charges on checkout.
DO NOT use the room phone for calls to the US! My cell phone had no reception and I needed to call my wife.
I was told in heavy accented 'Spanglish' that the cost for the call would be $6.00.
What they meant was $6.00 per minute! To call a US area code??
My stay was funded by a company, but I would not return, regardless of who was paying.

  • Stayed: February 2007, traveled on business
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6  Thank murthog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2007

We stayed with our 2 children ages 9 & 7 in 2 connecting oceanfront rooms. This is a stunning resort with amazing pools and restaurants.

We found check-in very difficult because the staff have very limited english and they come across quite rude. Our check-in took 4 hours! We originally booked "ocean view" rooms but were very dissapointed with the view. We overlooked a pile of dirt and couldn't see much ocean. We travelled so far (Australia) and we wanted to have a nice view for our 7 nights. Be warned - most of the ocean view rooms only have ocean glimpses. We returned to reception and asked to pay extra for ocean front rooms. It all went downhill from there. 4 hours of waiting & argueing. They just didn't care that we were unhappy. We will not return to this resort because of the reception staff.

The other big negative is the cost of food & beverage. The restaurants are amazing and the food is wonderful, but just be prepared for huge prices.

During our visit the beach had a yellow flag which means safe to swim. We are extremely strong swimmers and found the waves to be very dangerous. Swimming should not be allowed in this water at all. Lucky the pools are inviting.

We had a lot of trouble communicating with most of the staff. They seem to only understand english when it suits them. We asked housekeeping to do something, which she replied "I don't speak english". We then heard her speaking english to her workmate outside.

Minor problems, but annoying.
The interior of the rooms are lovely and clean.

  • Stayed: January 2007, traveled with family
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8  Thank ILuv2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2007

I stayed at this hotel with my husband and two small children. We reserved what I thought to be one of the better rooms in the hotel, only to be disappointed. Our first room's air conditioning system was so loud it kept us up. We changed rooms at 12 AM, to another that turned out to be worse. The windows were scratched up and the furniture was beat up. Our third room was right on the beach. But still had a broken lamp and end table. The manager tried to accomodate us as best she could. But sometimes there is only so much you can do if the whole hotel needs so much updating. I will say that their pool area is really great. Their food was just ok and very expensive. We are talking everything was $20.

6  Thank flaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2007

My family of 2 teenagers, my husband, and I spent a wonderful week at SHDM from December 30 through January 6. I had carefully monitored all the reviews for this resort for several months prior to going. Here's the lowdown as we saw it.

Aesthetics: We completely agree with all the reviews that raved about the grounds. Meticulously maintained, artfully designed. The hotel is actually a collection of buildings of varied color and design, all in an old Spanish motif, arranged at varying angles and connected with gently sloping, winding walkways through beautiful plantings and water features. You can spend a great evening just going for a walk around the grounds, discovering the winding staircase to a roof observatory and the overhead bridge.

Service: Absolutely everyone with whom we came in contact was friendly, courteous and helpful. US hotels could learn something from this staff. We'd especially like to acknowledge Roberto, the concierge -- he can't do enough for his guests, and he's a delight. Where some reviewers had indicated that they'd experienced nasty surprises at checkout, I can only suggest stopping by the front desk at a midpoint in your visit and asking for an interim copy of your bill. That gives you the opportunity to verify the charges and address any issues before you're having to rush through checkout to run catch your flight. We did, we ran into a couple of questions, and they were addressed proficiently.
In our case, we just verified our minibar contents when we checked in, tracked our usage, and called if there were any mysteries -- resolved.

Rooms: Very comfortable, nicely decorated, and roomy. We were in garden view deluxe rooms that served us very nicely. The bathrooms have plenty of room for 2 people, with a nice tiled shower stall and a jacuzzi tub equipped with candles. Despite the fact that the rooms were considered garden view, we could see the moon rising on the waves just past a picturesque green of the neighboring golf course.

Pool/Beach Chairs: Most everybody seems to engage in the practice of running out in the morning and "reserving" chairs by throwing down towels, despite several signs around the pools indicating that the hotel has a policy against it. So be it -- it really wasn't that big of any issue. There seemed to be plenty, and there were always observant employees ready to help with additional towels and umbrella setup.

Resort restaurants: Well, it's a resort, and therefore you get resort pricing. That's the way it goes. We didn't eat at either of the fine dining restaurants on campus (de Cortez and Pitihayas), although they certainly looked appealing. Tomatoes had some dishes they did better than others, but the ocean-front terrace dining with cozy serape blankets at night was hard to beat. Girasoles was fun and had an enjoyable view.

Location: We agitated before arriving over whether to rent a car, given the resort's location a few miles away from Cabo San Lucas and a bit further away from San Jose del Cabo. We didn't, and that turned out fine. For a group of 4, a cab into Cabo San Lucas was $20 each way, which turned out to be the same as the price for the shuttle. Availability was never a problem, and the cabs were all newer, clean, roomy passenger vans. For a group of 4 to San Jose del Cabo, it was a little more -- $30 each way. Renting a car in Mexico can be problematical, because your US insurance does not apply there and the rates are a bit steep. In case you decide to for greater flexibility, National has a presence at the hotel, but we'd suggest booking online before you get there.

Off campus trips: Cabo San Lucas is the party town, so that's the place to go for bars and restaurants ranging from colorful dives to fancier options. There's a marina area, with an extensive and enjoyable mall, both indoor and outdoor. Our New Year's Eve dinner was at Mi Casa -- we echo everyone else's endorsement of that place! Fun to look at, fun staff, tasty food, deadly margaritas. San Jose del Cabo was more to our liking. It's more of a strolling town, with shops ranging from cheesy t-shirts and trinkets to pricier jewelry and clothing. There may not be as many bars and restaurants as in Cabo San Lucas, but there are several enticing courtyard-style restaurants with great menus at almost reasonable prices. Just a few miles down the highway from the resort (but not actually in town) is a delightful restaurant called Puerta Vieja -- worth a visit. Go during daylight for the view of Cabo San Lucas, the bay and the Arch.

Beach vendors: The hotel strings a yellow rope low along the beach, and all vendors are asked to stay beyond that rope. They do. To us, the vendors are a part of a Mexican beach experience, and they were polite, not aggressive, and even fun. The quality and prices weren't too bad, either.

Time Share sharks: Get out of the airport without talking to anyone but your transportation, and be wary of officious and smiley people misrepresenting themselves as affiliated with your transportation. Once you've gotten to SHDM, it's a different story. Right after you check in, there will be a very pleasant and unaggressive "host" or "hostess" who will offer you resort information and a package of modest discounts in exchange for your time to hear about the time share options at the resort. If you're not really interested, just say no. That will be the end of it.

The ocean: we were lucky to have an entire week of yellow flags, meaning that it was reasonably safe to go in. It's a busy ocean, so you'll get pushed around by the waves. But we had a great time rolling with the waves and later dumping sand out of our swimsuits! In January the whales are running and you can see them spouting and breaching on the horizon, right from the beach. At the change of the tide, dolphins will come close to shore to feed, and that's another treat. No jellyfish, seaweed, toxic waste -- just refreshing blue water with maybe a little coral to watch out for.

Best time to go: We hear from Roberto that March is the best -- good temperatures, good rates, and if there are any spring break visitors, they tend to be better behaved than in town.

So go, relax and enjoy, and say hi to Roberto for us!

  • Stayed: January 2007, traveled with family
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23  Thank Manleys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2006

We have been to Cabo a number of times - Hacienda del Mar is our favorite place to stay. We went a week before Christmas - it was not at all crowded, weather was perfect, whales were jumping in the sea & we could see them from poolside. Recommend you take binoculars. The rooms were great, the staff was very pleasant and helpful. The food was fine at Tomatoes restaurant for breakfast and poolside for lunch, but I recommend going into town for a nice dinner. The two dinner restaurants on site did not measure up. Mi Casa restaurant in Cabo is a must. The pools are very nice - the towel guy is there early and will set you up at your favorite spot - we never had to come that early to get a good place by the pool. The beach is beautiful - beware the occasional seller of trinckets - but that's normal in Mexico. Walking the beach and swimming in the surf is great here. We've had both ocean view and ocean front - both are nice, although the ocean view may be a bit of a distance from the beach (and only a bit of a view).

  • Stayed: December 2006, traveled as a couple
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8  Thank RedHawkDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Los Cabos Hacienda del Mar

Address: Corredor Turistico KM 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Cabo San Lucas
#17 Top resorts Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
#22 Spa Hotel in Cabo San Lucas
#23 Family Hotel in Cabo San Lucas
#25 Luxury Hotel in Cabo San Lucas
#26 On the Beach Hotel in Cabo San Lucas
Price Range: $194 - $615 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Los Cabos Hacienda del Mar 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, Sheraton Grand Los Cabos Hacienda del Mar captures the feel of Old Mexico. Our hotel in Los Cabos, Mexico features a full complement of guest services to satisfy the refined needs of both the meeting and leisure travelers. We present perfect accommodations in a spectacular setting on the oceanfront near Lovers Beach and the Arch of Cabo San Lucas. ... more   less 
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Also Known As:
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas

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