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“Family Getaway to Cabo”

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Sheraton Grand Los Cabos Hacienda del Mar
Ranked #28 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Los Angeles
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Family Getaway to Cabo”
Reviewed December 12, 2012

Treated my son and his family to a little family getaway to Cabo and I will be the "star" grandma for years to come. We stayed at the Sheraton Hacienda del Mar in a 4-bedroom suite that easily accommodated the parents and three little ones (ages 8, 5 and 4) and me. The resort rests on the ocean and is modeled after Spanish Colonial architecture with winding paths, fountains, colorful tiles, bell towers, multiple pools and several dining options to choose from. The softly colored buildings blend with the surrounding nature. There is a wonderful Kid's Club that offers arts, crafts, pool time, games, ocean exploration and many more activities to fill the children's days. It gave mom and dad a little time off. The kids met other kids and the expanding network of friends made the vacation even more special. With so many dining choices, it really isn't even necessary to leave the hotel and we even made breakfast for ourselves in the suite with a full kitchen and all that is needed for a family on vacation. One of the special features for the kids is being able to buy an all-inclusive package (kids pass) for them whereby they pay a set amount a day for their meals and can enjoy as much as they want. Great concept. The fitness center is worth checking out if you are packing on the tempting culinary delights at the various restaurants. There is also a great spa and I treated myself to that one indulgence while the kids were romping in the children's pool. There was internet access in the room and throughout the hotel, so I was able to check my e-mails and keep the office up to date on projects as well. Had to do it when the kids weren't looking. The fancy restaurant is the De Cortez and it's a very romantic spot with a wonderfully talented singer that sets the mood in a "Rio" sort of way. We had other options for hotels, but for a family getaway, the Sheraton Hacienda del Mar was our choice and we were so happy!

Room Tip: Since the hotel is designed as a small village with low-rise buildings surrounding the main building...
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  • Stayed November 2012, traveled with family
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Helpful?
Thank MGostyla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,650 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (408)
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hong kong
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 12, 2012

We stayed there for 3 nights in early Decemeber. Well, we booked an ocean view room ( room 3323). The ocean view was distant with majority of scenery of a golf court. The bed was comforfy and the room was spacious. The wall and ceiling were thin though. We heard thing from the outside but the worst was the women staying upstair wear her high heel walking back and forth all night! We changed room to 3224 next morning. The view was similar but there was sewage smell coming out from the toilet that we did not aware of in the very beginning. We did not change our room again as we only stay for 2 more nights.
The food and drinks were great in De Cortez Restaturant. Frankly speaking, I don't think the food is expensive. Partly because we had $200 credit and partly this was the reasonable rate in a four stars resort. The breakfast in Tomatoes was not so great, with limit variety and the fruits were not as sweet as they should be.
The beach was magnificent. Fine white sand, clear sky and the ocean, you are going to love walking on the beach. The down side was there were so many people in the resort. Some were inconsiderate and speaking and playing song loud.
Finally was about the transportation. The hotel offered $ 10 round trip per person to downtown which was worth a visit. The price to and from airport was very expensive. The only taxi company in the airport ask for USD 80. We took the shared van which cost $ 16 per person. On our way back to the airport, we were told by the hotel staff the only way was taxi and it cost USD 48. We took it but it seemed to me there should be another option when reviewing tripadvisor. So be careful with the trap of the overprice taxi offer by the hotel.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
Thank samantha_hongkong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
95 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 11, 2012

Nice resort close to downtown and Cabo del Sol golf. Nice amenities with nice clean standard rooms. We also stayed at the Hilton and I felt the rooms and location of the resort were better at the Sheraton. Most staff were excellent. Valet were the best. Concierge and front desk was average. Buffet dinner at the casual restaurant was average but sports bar downstairs was a good atmosphere. Only criticism was the lighting in the rooms was too dark and could use better design but otherwise, the rooms were great. Double sinks compared to Hilton which was single. May not seem important until you share with many other people. Shuttle takes you to Cabo del Sol next door, by far the best golf course in Cabo. The Mexican Pebble Beach as they call it. You will enjoy your stay here.

Room Tip: Main building the best I heard. We stayed in bldg 29 which was close to main building and easy acce...
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  • Stayed December 2012, traveled on business
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Helpful?
1 Thank Hiker100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, California, United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 10, 2012

My fiance and I stayed here looking at different wedding venue options and we fell in love with the Cortez Restaurant on the beach. Unfortunately our date was taken so we had to move on to plan B but we had an overall great stay here. The customer service was great and the beach is SO private and wasn't crowded at all which we loved. Definitely didn't have the vibe of a "typical" Sheraton which was a nice surprise. I will say though the rooms were a disappointment. Apparently they were remodeled just last year but we were less than impressed. Blue tile floors and that old school Mexico type feel to it. Some people may not think that's a problem, but we like more modern rooms. Would we go back? Absolutely, but just for a day trip to their amazing venue and beach =)

Room Tip: an ocean front room is a must!
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  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank Casey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinetop-Lakeside, Arizona
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 10, 2012

stayed there last week - traded out a timeshare week - resort rooms are clean, well kept (maid service 4 bucks a day), and quiet with balconies and mini-kitchens with plates, glasses, silverware, mini-fridge, and small stove - beach bar (Tortugas) happy hour 2-4 - Manuel an excellent bartender - wish I was still there - the only reason I am giving this place 4 stars instead of 5 is that the rooms are just showing a bit of wear, but I'd go back there in a heartbeat!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank azdreamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed December 9, 2012

First off, I own a time share at Sheraton Hacienda del Mar (Presidential - 3 bedroom, 4 baths) so I'm 'married' to the place for the foreseeable future. I secured the timeshare after my first visit last year and got it on the open market rather than from the salespeople at the resort. I just got done my first week in the suite and it was fantastic. Here is a realistic and honest assessment by an 'owner';

The Good
* Grounds are spectacular and impeccably maintained
* Proximity to everything is fantastic - trips to Cabo or San Jose are easy
* Golf in Los Cabos is out of this world - I played both courses at Cabo del Sol, Querencia, Puerto Los Cabos, and Diamante. On my prior trip I played Palmilla and Cabo Real. All are fantastic - there isn't a place on this planet with a better combination of golf/beaches/weather.
* Speaking of the weather - it doesn't get any better than Cabo. If you like 85 and sunny with no humidity, this place is for you.
* Restaurants are good - not great, but good. People who complain about the prices clearly don't get to many resorts/good restaurants. By example, I had a great dinner at Tomatoes - the total bill for the four of us was $180 including drinks, dinner, and a generous tip. That's $45pp, more than reasonable. Of course, if you don't mind the timeshare tour you can get a card giving you 15% off on dinners. We didn't do it as we own but know others who did.
* Housekeeping was fantastic - very thorough and efficient.
* Pool is as good as it gets - I'm not a beach guy because I don't like sand but being at the pool makes it feel like you're at the beach since it overlooks it. It's the best of all worlds - I can enjoy the sights and the sounds of the beach while never leaving my poolside chair. Service at the pool was excellent, water beautiful, and cleanliness impeccable.
* The only issue with the bill were some added internet charges (probably our fault) - without question they removed those I objected to. Everything else was spot-on accurate and checkout took about 3 minutes.
* Rooms are spacious and well-appointed.
* The resort has good size but isn't hard to walk around - feels almost like you're in a mini-town which I enjoy vs. one big building that houses everyone.
* Complimentary coffee station in the morning is a nice touch.
* Sunrises by the pool are the equal of anywhere in the world.
* The airport is easy to navigate and in close proximity to the resorts. Just remember that when you walk out it's the area where the timeshare people attack. Go to the left where it says 'residents' and ignore them.

The Bad
* Securing pool chairs can be a pain in the rear. It's better since they put signs on the chairs indicating they can't be 'saved' but it still happens. That said, if you can't beat 'em, join 'em - tip the pool guys well and you'll be fine.
* Food is mediocre by a foodies' standard. I'm not a foodie so it's fine for me but I could see pompous foodies whining about the quality.
* For some reason the resort seems to attract it's fair share of nickel-rockets. This is a very upscale place - it's not meant to be 'cheap' but somehow their efforts to fill rooms leads to discounting - then those people get there on a deal and expect everything to be a deal. All you need to do is read some of these reviews to know who they are - the fact is, instead of whining about prices they should either go to a lesser-priced resort or buck up for an inclusive package.
* The timeshare people can be a pain in the rear.....but can you blame them? They're just trying to make a living and doing that in Mexico can be tough. If you don't like them hawking you, either ignore them or nicely tell them you're not interested. If they don't accept your being nice and stay on you, tell them to go 'you know what' themselves......they'll get the point and never bother you again.
* Renting a car can be onerous. Make sure if you do you're aware of the mandatory insurance coverage you have to get - it'll add at least $100 to a week rental but it's in the small print of most contracts.
* If you do a timeshare presentation they'll tell you it's 75 minutes - the reality is it's double that.
* Couches in the suites are not very comfortable and showers inconsistent from one room to the next.

The Ugly
* On one day we had the misfortune of having a bunch of morons from somewhere in the South sit by us at the pool. They're being hammered at 10am and being loud was bad; when they pulled out a portable music player and started blaring country music it was all we could take. We ended up moving to avoid what I know would have been a confrontation but occasionally you can run into very inconsiderate guests who negatively impact your experience. Of course, this can be true anywhere but between parents who can't control their kids and amateur resort visitors (those who constantly say 'it's five o'clock somewhere' to justify their drinking) can impact your enjoyment of public areas.
* Don't buy pesos at the hotel - the exchange rate is ridiculously unfair.

Hopefully this info helps you. I've been lucky to travel all over the world and I'd place Cabo in my top two or three destinations anywhere. I'm thrilled that I'll be returning to the Sheraton Hacienda del Mar for many years to come. Every dog has fleas and this resort has a few but the positives FAR OUTWEIGH any negatives!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
26 Thank jkjchs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 7, 2012

We stayed in room 2221 between December 1st - 5th, 2012. The room is spacious and has an incredible view of the ocean. Air conditioning works great and is reasonably quiet; beds are very comfortable. The white sand is amazing. There is one down side, the water temperature in the swimming pools is very cold; my son and I got in with difficulties and my wife did not get in at all. It´s easy to see when the water is cold, because most of the guests spend their they outside the pool.

Restaurants are OK, we had dinner at Pitahayas with a Pacific Rim style, great service, the food is OK although not very kids-friendly.

Our trip to Los Cabos was perfect, we released some sea turtles from their nest into the ocean, tried some buggies and sailed around the bay. Weather was incredible!

Several people approached us offering discounts if we accepted attending a promotional breakfast, we turned them all down, it started at the rental car facility, the hotel, the marina but it´s all about time shares; my suggestion stay away from them and enjoy your vacation.

Room Tip: Get an oceanfront room, it worths the extra payment and, if you get the option, get the all-inclusiv...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Juan Luis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Los Cabos Hacienda del Mar

Property: Sheraton Grand Los Cabos Hacienda del Mar
Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Cabo San Lucas
#15 Top resorts Hotel in Cabo San Lucas
#20 Spa Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
#23 Luxury Hotel in Cabo San Lucas
#23 Family Hotel in Cabo San Lucas
#25 On the Beach Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Grand Los Cabos Hacienda del Mar 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Grand Los Cabos, Hacienda del Mar captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more   less 
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Also Known As:
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas

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