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“Absolute Bliss!!”

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Pueblo Bonito Pacifica Golf & Spa Resort
Ranked #19 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed September 7, 2007

The Pacifica provided the most romantic, incredible vacation I've ever had in my life - I was so sad to leave!!! It's impossible not to feel relaxed at this place, the entire resort creates a peaceful ambiance that lends itself perfectly to a calming, romantic getaway. I think my boyfriend and I were the youngest ones there (we're both in our early 20s), but I really feel like this place is perfect for people of any age that are looking to relax poolside with a few pina coladas rather than pound shots among a ton of crazy drunkards. We mozied into town twice to have some drinks and do a little shopping, but after a bit we'd find ourselves wanting to head back to our little paradise resort. Such an amazing "home" to come back to. And the fact that we were EXCITED that Hurricane Henrietta did us a nice little favor by forcing us to stay for 2 more days definitely says something about the place, dontcha think? :)

P.S. Yes, the tempura shrimp tacos at the pool bar ARE as good as everyone says. We ate them EVERY day for lunch!! I am now on a mission to learn how to make them at home.

  • Stayed: September 2007, traveled as a couple
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4  Thank 2sunshine2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 3, 2007

We arrived on Friday, Aug. 31st around 2pm. Check in wasn't until 4pm so we went to the hotel restaurant Siempre for lunch. As others have mentioned, service was slow. The prices at the restaurant and pool bar were not that bad considering this was a resort. But I would have liked to have seen more of a difference between the pool bar's menu and the restaurant's menu. Come 4pm our room still wasn't ready, but we asked to go anyway because time was being wasted.
The room was nice but wasn't completely finished. The restroom floors were still wet. We were on the 4th floor and had a great balcony/view.
We enjoyed the couples beach massage by Teresa and Aracely until the salsa dance lessons started up right next to us! Thankfully, the massage was almost over.
Pina Colada's were weak, but the margaritas were stiff! The Shutttle to the Sunset ran at :15 and :45 of every hour and were easy to catch.
Also, we booked our roundtrip shuttle via their website. They use Cape Travel and were nice and friendly. Beware of the timeshare sharks that are awaiting you behind door #1 after you get your luggage. Your shuttle people will be waiting for you outside. Don't let anyone tell you different. One guy kept telling me if I didn't go with him, I was going to go the wrong way and not be allowed back into the building.
Also, the Pacifica will try to push the timeshare on you. After you check in you are asked to have the hostess stamp your free drink ticket. Since I have been an avid reader of these posts, I knew what was coming next and politely and swiftly declined.
Overall the resort was nice. It didn't make me say "wow!" But I would stay here again just for the fact that there are no little ones doing cannon balls in the pool and no obnoxious drunks sitting by the pool. There were mostly young couples lounging at the pool, probably on their honeymoon.

  • Stayed: September 2007, traveled as a couple
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3  Thank TxtoFrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2007

We booked a last-minute trip to Cabo over Memorial Day weekend and stayed at the Pacifica. Honestly, I really do not understand where all the glowing reviews are coming from. The Pacifica scores high for being beautiful...but, for the money, it was not nearly worth the money or our time.

First a caveat, our stay was during a holiday weekend, so the resort was busier than normal. And, it seemed to be filled with people who could not find a room elsewhere, so it was much louder and less peaceful than we expected. The pool was packed, the chairs were "reserved" by mid-morning, and guests were loud. The hotel staff seemed to be encouraging this - one staff member circled the pool about five times one afternoon rousing guests from their poolside naps and recruiting for pool volleyball. On our first afternoon, we were walking the grounds and saw a young couple in the Watsu pool doing a little more than making out - a little bit too much to see at 3pm. My caveat therefore is that it seems like the holiday weekend guests were looking for a party rather than peace - keep this in mind when booking during busy times.

The real issues we had with the resort, however, were with the hotel itself. The term "holistic retreat" seems much more a marketing strategy than a description - this is really a pretty resort with a disorganized spa, so do not expect a spa-like vacation. After declining the timeshare presentation, we were woken up very early one morning with a phone call from the representative trying to persuade us to change our minds. Healthy food choices were very limited compared to other "bar food" choices. My husband's smoothie was made with the strawberry topping they put on ice cream, not fresh fruit (or so they told us when we asked why it tasted so sweet). The spa had to cancel our Temezcal treatment twice because the therapist "did not come to work" (they never were able to reschedule it) and my husband's face was dipped underwater several times during his Watsu massage - not very relaxing. And the Pacifica bills itself as having a high-end spa, and accompanies it with high end spa prices!

The staff also seemed inexperienced and customer service was lacking- we did not receive the room we booked and were told by several front desk employees that the hotel was full. After speaking to a manager, and 30 minutes later, we were moved to an available room that matched our reservation. The concierge (who handles the airport shuttle) literally raised her voice because they lost our airport shuttle reservation on the way home. She came by our room afterward to apologize (once the company confirmed the reservation), but that was extremely unprofessional. And, as I explained above, the spa staff were inexperienced (not knowing the answers to basic questions) and disorganized. The exception was our yoga instructor - who was knowledgeable and amazing (despite the fact that the spa staff overbooked the class and ran out of yoga mats for all of the class attendees).

The pool restaurant was pretty good, but we walked out of the main restaurant after seeing the prices, and hearing from other guests that the food was only adequate.

I do think the prices were too expensive for what you got - the Pacifica charged for everything, you felt like you were being nickle and dimed, especially given that the service did not match the prices. We got a pretty good deal on our rooms, but I don't think it was a value in the end.

As I said in the beginning, the Pacifica was beautiful - the lounges around the fire pots are a lovely place to relax in the evenings with a glass of wine. But I think there are many more beautiful places in Mexico for the money that meet basic service standards.

We will not be returning.

  • Stayed: May 2007, traveled as a couple
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8  Thank lalagirl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2007

What a wonderful oasis. I have never been to a hotel this quiet and peaceful. The attention to detail and the efforts to make the place comfortable, tranquil, enjoyable and peaceful were truly impressive. Yes, there is a $12 bottle of water on the menu for the mini bar, but 1) there wasn't actually a bottle of that water in our mini bar and 2) there is a store on the premises that sells all sorts of drinks at very reasonable prices (and, conveniently, there is plenty of room in the mini bar to store them unlike other hotels). Overall, I found the food, drinks and services to all be pretty reasonable pricewise. More importantly, the service was awesome, the staff was quite friendly and helpful, and the food, services and spa were great all around. The only downside is that there is no swimming in the ocean on the beach. That said, who cares? The beach was wonderful for a nice long walk and a beautiful view. I've stayed on the Corridor and Medano, but I'm going back to the Pacifica.

  • Stayed: August 2007, traveled as a couple
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1  Thank jr1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2007

First Class all the way! Every employee was nice and helpful, everyone was happy to be there. Grounds are spotless and serene. Felt very safe. Food was a little overpriced, but always very good. We loved it!

  • Stayed: August 2007, traveled as a couple
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11  Thank aaronr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2007

Comments from the Boo Traveler:

HOTEL AMBIANCE:
This hotel captures peaceful perfection to a T! The moment you arrive you are greeted a warm and friendly smile of the staff. When you walk in the lobby you will be captivated! The meditation pool is astounding! No wonder they use this shot when this hotel was featured in several magazines (this hotel was the 2006 cover of the Best Resorts and Hotels Magazine). You feel your stress melt away just by the smell of the lavender aromatherapy scent from the lighted candles placed sporadically around the lobby and just by hearing the mellow sound of strings playing on the hotel speakers.

During your check-in, your bell hop is also your hotel tour guide. He informs you of the restaurant, wine bar, swim up bar and snack area, the recreational activities, the spa facilities, and other information of the hotel that you will want to know to maximize the benefits of your stay. After the short tour, he will guide you to your room.


HOTEL ROOM:
Your room looks very ZEN. All the fixtures capture beauty and simplicity. They use the Heavenly Beds, which are used by all the five star hotels, such as the Four Seasons and Ritz Carlton. They also give you a pillow menu in case you have specific needs to make your slumber a lot more comfortable. The bed alone, with its high thread count and soft feathered pillows, gives this hotel an absolute edge over the others. Just think, after a full day of activities you end your day in such a comfortable bed!

The bathroom is adorable! You will have a stand alone basin made of stone, ample size shower, and a separate room for the toilet. The shower head is not so desirable. It seems to be left out compared to the other modern fixtures. The head is not easily adjustable and the water sprouting from its faucet is very harsh. You will want moderate the use so it doesn’t hit your skin too strongly.

Other amenities in the bathroom contain the usual soap, shampoo, conditioner, lotion, sewing kit, shower head, and lots of towels for you to use.

The closet space is moderately sized. If you’re planning to stay for a week’s vacation, this should be more than enough. There are drawers to use as well beneath TV stand. You are given a bathrobe to use and linen laundry bags. They are for use only during your stay. There is also a small safe in the closet room for your travel documents, jewelry, etc. It’s very easy to program.

The deck is small and simple, but what sets it apart is the beautiful ocean view! All the rooms in the hotel have that! It’s nice to wake up each morning, go to the deck, and check out the weather and hear the waves. Plenty of guests also have their coffee on the deck.

AMENITIES IN THE ROOM THAT YOU PAY FOR:
the use of the hotel coffee and filters, and two Fiji Water bottles are charged. Be best to bring your own. Better yet, have a croissant and coffee at the nearby hotel deli! For the water, the hotel has its own fitration system and it is pretty safe to drink water from the tap, table water from the restaurants, etc. But if you are particular, you can also purchase water at the deli, or if you go into town, before driving back to the hotel, stop by a mini-mart. A gallon is about $2.

MAID SERVICE:
Impecable! They clean your room once you indicate the ‘cleaning symbol’ on your door. And they fold your towels into swans or doves for an added personalized touch! They will even arrange your toiletries in the bathroom! At night, they turn down the sheets and leave the bathrobes gracefully placed on bed with a Mendes mint on top.
Be sure to tip the maid. They leave you a note card informing who they are and an envelope for the tip. You can leave the tip at the end of your stay.

POOL AREA:
Fantastic and secluded! All the pools are infinity pools and warmed to a very comfortable temperature. There are sufficient amount of umbrellas and pool chairs. One fascinating aspect of the hotel is the seclusion and privacy. The resort only allows adults 18 and over. This is one way to maintain the serenity of the place. There is one swim up bar called Aria. You can order your drinks here and relax on the pool at the same time. Or, the guest servers will come to your lounge chair and ask if you want to have a snack or a drink. The prices are reasonable for a five star hotel. Try the shrimp tempura tacos or the fish tacos…absolutely delicious! If you prefer, you can also bring your own snacks and bottled water. In the pool area, it is quiet and comforting.

The jacuzzi is a must-try! The temperature is soothing and the music you hear is relaxing.
The recreational activities vary from the black jack for drinks, ping pong, salsa dance lessons, water aerobics, cooking class, etc. These are free activities. The only one being charged are the tequila classes.


THE BEACH:
The property is secluded and private. No vendors will bother you. You won’t be surprise to have the beach all to yourself from time to time! The beach stretches to about a mile and three quarters. Do not go towards the left side (if you are facing the Pacific Ocean). The beach guards will ask you to go the opposite way. The owner of the resort has his own house built on that side, but the real reason they ask you not to go there is because of the sea turtles that dwell there and hatch their eggs. To the right side would be going towards the light house. If you’re a runner, this is a fantastic work-out!

The beach is a favorite spot because of the seclusion and the beautiful light beige colored sand that is fine as flour. It’s also fun to pick up shells. The beach guards just warn you to not get close to the water because the tide is very strong and can pull you in. A lot of people have sat near the edge and watched the tides. They are captivating to look at and the sound they make is relaxing. There are a few lounge chairs on the beach you can use. The hotel has four queen size poster beds for rent during the day or dinner at night. They are pricey, but if you think about the ambiance you are getting, and the seclusion of the beach, the private attendants for the duration of the rental, etc., it is reasonable ($85 to rent during the day and $190 to rent in the evening with a private dinner and butler service included). If you’re going to propose or want a romantic dinner together, this is a perfect spot to do it!


TRANSPORTATION:
For taxis, utilize the hotel concierge to arrange this in advance. Be sure to use the blue-colored taxi vans that are identified. They charge $10 anywhere around Cabo. Tip is usually a dollar or two more. They are friendly and will courteous as well.

The hotel shuttle isn’t bad to use if you don’t mind doing a little bit of pre-planning. The shuttle to Sunset Beach Resort is every 30 mins. and the shuttle to Rose Resort (which is the closest to town) is every hour on the half-hour mark.

TIP- if you have activities to do (ATV, tours, or Zip line Canopy Ride), they will usually pick you up at your hotel. You can ask the driver to drop you off in town instead of driving you back to the hotel. They are okay to do this, but you have to ask and perhaps give them a small tip.


TIMESHARE PRESENTATION
During your check-in day, even before the hotel gives your room key, they will direct you to the timeshare table. The timeshare sales folks are not aggressive. They basically ask if you want to attend a timeshare presentation in exchange for hugely discounted tickets to activities in Cabo. I don’t think anyone should be offended by this. They do ask if you are interested. If you’re not, then they give your room key and have the bellhop give you your tour of the hotel. If you are interested, then it’s well worth attending if you are interested in the discounts they give for all the activities. Personally, the discounts were worth it because they were at least 50% off the normal rates. We did the Canopy Ride, Snorkeling and Cruises, and rode the ATV alongside the beach.

The timeshare presentation was non-aggressive. They have you sit down with someone who will ask you to join them for breakfast while they fill in a questionnaire. You can decline answering if you wish. But during this time they really are creating a very comfortable and pleasant atmosphere.

After breakfast they will pass you onto another person who is a ‘Closer’. They will giving you a tour of the place and presenting you with the cost of the timeshare. They will offer incentives too to entice you to buy.

The timeshares the resort offers are for Sunset Beach Resort and Montecristo Estates. It is best to take some time to look at both facilities, try out the restaurants, try the pool areas and spas (if you stay in a sister resort of Pueblo Bonito, you’re allowed to use the other Pueblo Bonito resort facilities, which is why they shuttle you for free from one resort to the other).

Sunset Beach is bigger, and thus more crowded than Pacifico. However, I still found this resort to be very, very nice in terms of their modern facilities, the suites that they offer, and the services they provide. I’ve tried two of their pools. The main one is crowded because it has a lot of play areas for children. But that’s okay because if you have kids they can play and make friends there. The other pools are a not as crowded. The restaurant called ‘La Nau’ and Manila Bar offer really good food. A must see is La Frida, a restaurant that carries a lot of Frida’s personal items set like a museum. It’s delicious but the priciest restaurant there. The gym is big and spectacular…truly modern and brand new! All the threadmill, stairmasters, etc. have their own TV. And the Spa is huge! Try the sauna room (specially the hot dip tub and cold dip tub). There’s also free internet access near the small chapel out in the front of the hotel.

Montecristo Estates is truly luxurious. It’s up in the hills where you will always get a fantastic view. The houses are so beautiful! And each has a personal pool! They are pricey but they are being purchased by those who can afford them.

TIMESHARE TIP:
If you are interested in timeshares, make sure you are well informed before going by researching on the internet. And if someone asks you to sign and buy right at that moment, never allow yourself to be pressured. These sales presentation occur every single day, so what’s to stop you asking them to wait and thinking about it overnight? I don’t think they will turn you down if you dropped by the following day if you do decide to buy.

Remember that MEXICO REQUIRES A FIVE-DAY RESCISSION PERIOD ON ALL TIME SHARE CONTRACTS, as stated in ARTICLE 56 OF THE MEXICAN FEDERAL LAW PROTECTION OF THE CONSUMER (ARTICLE 56 OF LEY Federal de Protección al Consumidor states that The contract will be perfected within five working days from the delivery of, or the company/signature of the contract, which ever occurs the latest. During this period, the consumer will have the right to revoke his consent without any responsibility. The revocation will have to be by means of warning or delivery of notice, in person, by registered mail, or another method of average reliability. The revocation according to this Article, will terminate the contract. In this case, the costs of shipping and insurance will be the responsibility of the consumer. If the contract is for services, this article will not be applicable if the date of receipt of the service is less than ten working days from the date of the order of purchase.). You can look this up on the internet, print it, and bring it with you to show as proof.

Overall, the stay in Pueblo Bonito Pacifico Holistic Retreat and Spa was truly memorable. It's definitely a wonderful place to stay in Cabo San Lucas!

  • Stayed: August 2007, traveled as a couple
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16  Thank BooTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2007

A friend gave us a week of their time share and this place exceeded all expectations. I've been to Cabo a few times and will most certainly go back and this is where we'll stay. The beach is awesome, location terrific, it's clean, great staff and although we stayed in a time share, the other rooms were also very nice.

  • Stayed: December 2003, traveled with friends
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3  Thank pkelly8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Pacifica Golf & Spa Resort

Address: Cabo Pacifica s/n, Cabo San Lucas 23450, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Cabo San Lucas
#9 Top resorts Hotel in Cabo San Lucas
#11 Romantic Hotel in Cabo San Lucas
#13 Spa Hotel in Cabo San Lucas
#16 On the Beach Hotel in Cabo San Lucas
#16 Luxury Hotel in Cabo San Lucas
Price Range: $437 - $1,028 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pueblo Bonito Pacifica Golf & Spa Resort 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
The award-winning Pueblo Bonito Pacifica Resort & Spa is an enchanting oasis of natural beauty and relaxation, located on a 2.5 Mile stretch of pristine white beach on the Pacific Ocean, just one mile from lively downtown Cabo San Lucas. This boutique resort offers a deluxe all-inclusive plan providing gourmet a la carte dining, enhanced guest services and a wide range of amenities. Pacifica features five restaurants, five bars, two pools, an award-winning spa and luxurious accommodations in a calm, adults-only environment. Fashionably decorated guestrooms and suites include furnished patios and balconies with stunning views of the ocean and sunsets. One of the most exciting and recent additions at Pueblo Bonito Pacifica are, The Towers at Pacifica a new ultra-luxe resort-within-a-resort, offering 47 new exquisite guest rooms and suites. Also, a new oceanfront gym, and Península, a new beachfront restaurant and bar, featuring traditional Baja Cuisine and creative mixology. New enhanced services accompanied the expansion as well, such as pool butlers for poolside and beach service, and fantastic culinary experiences, such as the Hook & Cook activity. Designed for the sophisticated and discerning guest, Pueblo Bonito Pacifica has everything needed for a fun and relaxing vacation experience. ... more   less 
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Also Known As:
Pueblo Bonito Pacifica Hotel Cabo San Lucas
Pueblo Bonito Pacifica Resort And Spa
Pueblo Bonito Pacifica Holistic Retreat & Spa
Pueblo Bonito Pacifica Golf & Spa Resort Cabo San Lucas, Los Cabos

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