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“March trip”

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Pueblo Bonito Pacifica Golf & Spa Resort
Ranked #19 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed March 20, 2013

Bartenders were great especially pedro, service great, very attentive, food in siempro excellent, rooms very clean, beautiful beach, whale watching from resort this time of year, a smaller and quieter resort,

  • Stayed: March 2013, traveled as a couple
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1  Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 20, 2013

Staff across the board go out of their way to meet your needs. We upgraded to a suite and in our opinion well worth it. Our butler Ramon was earnest and helpful. Conceirge on several occasions was great yoo. Siempre dining staff Christian, Frang and Gregoire made our meals very nice. Maid Matilde was terrific and very pleasant. i have read a few negatvie reviews, and would add that anytime you vacation at an all inclusive you will relax and enjoy yourself more if you remember yiu are in Mexico and there is a learning curve. Chill out and enjoy!!!

Room Tip: Upgrade to suite
  • Stayed: March 2013, traveled as a couple
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3  Thank Jan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Pacifica Golf & Spa Resort, responded to this reviewResponded March 21, 2013

Dear Jan,

We would like to thank you for your kind remarks and for taking the time to review us, we'll make sure to pass your recognition to everyone you mentioned above.

Hope to welcome you for the third time anytime soon!

Sincerely,

Angel S.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

We celebrated our anniversary here and it was just perfect. The Spa was amazing, the grounds were well kept, the food was great, and the drinks were good. The mixed one's definately needed a boost of alcohol, but all and all amazing. Even the food by the pool was good, I recommend the Shrimp cocktail. It was a perfect little peaceful getaway for me and my spouse.

  • Stayed: March 2013, traveled as a couple
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Thank nicj12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Pacifica Golf & Spa Resort, responded to this reviewResponded March 21, 2013

Dear Nicj12,

We feel very happy to hear that you had a wonderful time during your stay at Pacifica, thank you for your preference on choosing our resort to celebrate your anniversary with your wife.

Looking forward to meet with you again.

Best,

Angel S.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

This is the first trip advisor review that I (we) have written. We fluked upon PB resorts in April 2012 when we were supposed to be on our way to Jasper Alberta for a winter get-a-way with our son for spring break. I couldn't take the snow any longer and 5 days before our "winter trip" cancelled all plans and went online and stumbled across a west jet vacation to Mazatlan (PB Emerald Bay). We booked it. This was our first all-inclusive trip anywhere. We typically travel to Italy, sometimes Mexico, and lots of city trips. We are in the hotel business with a luxury brand, so we understand the importance of service, quality of food and the overall experience. PB Pacifica is now our second all inclusive trip. What great value! Friendly staff, good food, clean rooms, maintained grounds, fabulous spa, lovely aroma in the lobby. The pool tiles indeed need a lot of work. The pools need to be closed and repaired. Perhaps if the renovation plan was communicated to guests, then there would be less complaints. The pools are still swimmable though.........If you visit here with an open mind, come to relax and leave your problems behind, you will experience the beauty of this private little ocean front gem! I am writing this while drinking coffee at the resort watching the waves of the Pacific crash on the beach.

Room Tip: Pay to upgrade to an upper level with a better ocean view. Don't expect it for free. You get wha...
  • Stayed: March 2013, traveled as a couple
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2  Thank Candy99-69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

We went down to Cabo for my birthday and stayed at the PB Pacific for a week in one of their one bedroom suites, total cost $3,800 USD. This is our 7th time staying at PB properties in Cabo. Now keep in mind that this price is part of their 'All Inclusive' program where you have food and booze included. Well folks what inevitably happens when you switch to all inclusive is that the service and quality of the place suffers. The food was average (i'm being generous) but the service was awful. I asked why the service was so bad to one of the waiters and he said that since the management decided to go all inclusive their tips were down 80% so their is no incentive to do more than the minimum just to not get fired.

The problem is when you walk around with a wrist band with identifies you as an all inclusive guest you don't have to pay for anything. There is no bill and the only way you can tip is with cash. Needless to say the staff was very unhappy and inevitably it showed in their attitude. Normally Cabo is very customer service focused but you can imagine when you change the program to all inclusive and tips all but disappear things go south fast.

The hotel itself looks like it hasn't been renovated in about 10 years. I got the impression that the chain is suffering and they're trying to squeeze ever penny they can out of the place without really paying much attention to quality or service.

In short I would not recommend going to Pacifica or any of the other PB properties (we found that the same service issues existed at the blanco, rose and sunset) until they make peace with their staff and figure out how to come back to a customer service focus.

  • Stayed: February 2013, traveled as a couple
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3  Thank rrredford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

We stayed first two weeks in March 2013.

The staff were right on the ball and our room though not fancy was good, you could leave the glass door ajar and hear the surf.

The food was great with the restaurant spot on with a great variety of good stuff, we like the sushi and indulged on a few occasions, however there is no fast meal in either count on 2-3 hours with a group. Sunday brunch? a must many tasty treats there.

The drinks, a bonus with brand name although limed quantities.

I always bring a surf rod to Mexico and it paid off with a nice sierra and Jack, there was good action right in front of the hotel, so bring a bit of gear. I had a 9' rod 25lb mono and 3-4 once minnow jigs, popper plugs. There is supposed to be hammer head sharks in the area so if you use bait you might get one of those puppies.

The beach is awesome it goes for a mile and is fairly private with this the only hotel on the sand, waves there are killer do not get close to the surf. We saw a "good swimmer" get pummeled by the sea on a very calm day, I could see getting wiped out easy, I stayed well back while fishing.

Check out the Rosa and Blanco, nice place and right on Madno beach see the vendors an tour promoters, the go back and see how good you have it.

There is little action at this place after dinner, the fire pits were fun but last call......10 pm there.

They will tack on a Charity fee on the visa at check out with out permission, I forgot the name , and wanted to check it out when I got home , but lost the card. .

WIFI is weak in spots but there and multiple users plug up the broadband, making it slow, I had to do some business and used there computer in the coffee shop at $20.00 an hour (no guest service there)

We got s great deal for two weeks, I wouldn't pay double to go back, but if I got as good of deal....I would. (someplace new every year)

Room Tip: Third floor all the way good view of the wales.
  • Stayed: March 2013, traveled with friends
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Thank joycehome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

We had the best time at the Pacifica!! The staff were so attentive, always smiling. We found a few we thought were over the top. Javier out front ready to take your bags and make conversation. Edre from the pool area.If you saw someone always 1/2 running thats him. He was always smiling and friendly. Right there when you were hungry or thirsty. Josh at the activities area!! The Siempre was awesome!! Great menu. The food was top notch and service perfect. Adrianna, Ceasar and Julian, to name few, were very good!! The fellow from Utah, at the sushi bar was very hospitable!! He was always hurrying from the Siempre back the the sushi bar. (sorry I can't remember his name). Finally Daniel from our ''Amasing Day Tour" He was the best tour guide!! We learned so much from him.
Customer service by these people was great. Loved our room '3rd floor' great views of the ocean, whales and the resort itself. the other side would be good too.You could see the sunset better, as well as ocean views!!T The Martini bar and fire pits was a great place to meet people. Quiet, no loud parties or kids. If you wanted night life, shuttles into town to the sister hotels was easy. Then walk around. Pueblo B.Sunset was interesting to tour. Too large for us,but we had a great lunch at their Bistro, spent an afternoon at the infinity pool and it's swim up bar!Great time.Very good views from there, your so high. Also good little store there as well. Same level as the main pool.

Room Tip: 2nd floor and up all have ocean views. looking out from the lobby. Rooms on the right would have sun...
  • Stayed: March 2013, traveled as a couple
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Thank CindyW799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Pacifica Golf & Spa Resort, responded to this reviewResponded March 21, 2013

Dear Cindy,

We feel pleased after reading such a nice and friendly review, thank you so much for taking the time to review us, we can assure you that we will pass your recognition to every staff member you mentioned above, even Alexis our waiter from Utah.

We appreciate your comments and we'll be looking forward to welcome you for the second time.

Sincerely,

Angel S.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Pacifica Golf & Spa Resort

Address: Cabo Pacifica s/n, Cabo San Lucas 23450, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Cabo San Lucas
#9 Top resorts Hotel in Cabo San Lucas
#11 Romantic Hotel in Cabo San Lucas
#13 Spa Hotel in Cabo San Lucas
#16 On the Beach Hotel in Cabo San Lucas
#16 Luxury Hotel in Cabo San Lucas
Price Range: $440 - $1,026 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pueblo Bonito Pacifica Golf & Spa Resort 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
The award-winning Pueblo Bonito Pacifica Resort & Spa is an enchanting oasis of natural beauty and relaxation, located on a 2.5 Mile stretch of pristine white beach on the Pacific Ocean, just one mile from lively downtown Cabo San Lucas. This boutique resort offers a deluxe all-inclusive plan providing gourmet a la carte dining, enhanced guest services and a wide range of amenities. Pacifica features five restaurants, five bars, two pools, an award-winning spa and luxurious accommodations in a calm, adults-only environment. Fashionably decorated guestrooms and suites include furnished patios and balconies with stunning views of the ocean and sunsets. One of the most exciting and recent additions at Pueblo Bonito Pacifica are, The Towers at Pacifica a new ultra-luxe resort-within-a-resort, offering 47 new exquisite guest rooms and suites. Also, a new oceanfront gym, and Península, a new beachfront restaurant and bar, featuring traditional Baja Cuisine and creative mixology. New enhanced services accompanied the expansion as well, such as pool butlers for poolside and beach service, and fantastic culinary experiences, such as the Hook & Cook activity. Designed for the sophisticated and discerning guest, Pueblo Bonito Pacifica has everything needed for a fun and relaxing vacation experience. ... more   less 
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Also Known As:
Pueblo Bonito Pacifica Hotel Cabo San Lucas
Pueblo Bonito Pacifica Resort And Spa
Pueblo Bonito Pacifica Holistic Retreat & Spa
Pueblo Bonito Pacifica Golf & Spa Resort Cabo San Lucas, Los Cabos

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