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“Solid four and a half”

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Pueblo Bonito Pacifica Golf & Spa Resort
Ranked #22 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed February 15, 2013

We had an overall great stay at Pacifica beginning of February.The food at dinner at Siempre was the best we had ever come across at an all inclusive.We had a bad experience at lunch which left us wondering though.I had ordered a hamburger which I ordered cooked through.( I had been very ill two days before and wanted to be extra safe)When it arrived,20 to 25 minutes later I took a bite and then noticed it was medium rare.I sent it back thinking they would fire a new one and low and behold the same one came back( with the bite taken out on a blood soaked bun and cold fries) 20 minutes later.I did not eat it and I left hungry.I went back later to talk to the restaraunt manager and waited 10 minutes in the lobby,while she avoided looking at me after being told I wished to speak to her.I finally gave up leaving very unhappy.I don't think this is the service level they are striving for.
We did however have great service from Regulo at Siempre at multiple dinners,and Moeses,Octavio and Jasmine at the pool.On the days that these people weren't serving by the pool it was hit or miss trying to get a drink,which is fine if you have a walk up bar but they made it clear that they didn't want you to get your own.
My husband and I had massages at the spa and both agreed that they were the best we had ever had at an all inclusive resort,fabulous atmosphere .
All in all it was a great week with the few negatives being the service at pool sometimes,Internet service and the one bad lunch experience.We would definitely go back to this resort and would recommend it to friends looking for a quiet getaway.

Room Tip: Choose high floors for fabulous ocean views
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  • Stayed: February 2013, traveled as a couple
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3  Thank kwoodMaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,871 - 2,877 of 4,045 reviews

Reviewed February 14, 2013

What a peaceful retreat. The service was outstanding. The food was good although you really should visit the other sister properties to mix it up a bit. The theme nights were "just ok". Much preferred eating in the restaurants. The management was very accommodating when we needed our room change because of a very musty odor and the a/c wasn't working.
Would go back for sure.

  • Stayed: February 2013
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3  Thank Nutmegger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Pacifica Golf & Spa Resort, responded to this reviewResponded February 15, 2013

Thank you for your kind comments and for taking the time to review us.

Looking forward to meet with you again!

Sincerely,

Angel S.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

Wonderful resort. Great service. Hostess Adriana, waiter Bryan, bellman Karim and Adriana the sports director are all wondeful. Food is great. Madga is always available to make all of your reservations for you. Come and enjoy Cabo!

Room Tip: All rooms are very good. Higher floors have great Pacifidpc Ocean views.
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  • Stayed: February 2013, traveled as a couple
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3  Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2013

My wife and I stayed here for four nights. It was great.

I've been in the restaurant business for over 30 years and this place exceeded our expectations. The food and service at Siempre was amazing - thanks to the staff and our waiter, Regulo. They were using the freshest of seafood, Certified Angus Beef and top quality ingredients. The chefs and kitchen crew executed seamlessly. The wines were okay.

There are a fair amount of bad reviews on this site, we are not sure why.

There is some groundswork that could be improved but the entire facility is extremely clean.

The spa was great, the therapists were better than we experience here in the states.

It is the farthest resort from the airport (30-35 mins) but we wanted quiet, so we liked that.

Make sure you bring lots of singles and fives for tip money because the pool staff won't move quickly without it. They take dollars, no need to convert monies to pesos.

Again, thanks to the staff, we highly recommend this resort.

Room Tip: Higher levels have better views. There are five levels 1-5.
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  • Stayed: February 2013, traveled as a couple
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3  Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Pacifica Golf & Spa Resort, responded to this reviewResponded February 15, 2013

Dear Jeff B,

We feel pleased after reading your review, thank you for your comments and for choosing Pueblo Bonito Pacifica as your vacation destination. We're happy to hear we exceeded your expectations and that you enjoyed your spa treatment, the fresh seafood from our restaurants, the pools, the views and everything else.

Hope to see you for the second time soon.

Best Regards,

Angel S.
General Manager

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Reviewed February 13, 2013

Me and my husband went her for our Honeymoon and I am so happy we did. It is amazingly clean and the view of the ocean is fantastic. From the smell of lavender when you arrive in the lobby to the Bath & Body Works toiletries they provide, everything there was most memorable. The little shop downstairs is great for a quick coffee and muffin for breakfast and plenty of lunch options at the restaurants. You could stay here the whole time without leaving to venture out and be bothered by all the vendors looking to sell you things. The only thing you can't do here is go in the water since the ocean is very choppy on this side, they literally have security making sure you do not go past a certain point. We did the dinner and bed on the beach as well and it was so romantic and beautiful. We will definitely be returning here.

  • Stayed: March 2012, traveled as a couple
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5  Thank aleigh878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Pacifica Golf & Spa Resort, responded to this reviewResponded February 14, 2013

Dear Aleigh,

We feel delighted that you and your husband had such a wonderful and amazing honeymoon. We would like to thank you for choosing Pueblo Bonito Pacifica for this special occasion. We're glad to hear you enjoyed the food, the views and your romantic dinner at the beach.

Looking forward to meet with you and your husband again. And congratulations to the newlyweds!

Sincerely,

Angel S
General Manager

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Reviewed February 13, 2013

The resort was amazingly clean.The food was excelllent. The wait staff was friendly and attentive,thanks to Leopoldo, Cristian and Rogelio.Many thanks to our bartender Kanji, your hospitality and knowledge of tequila were outstanding.

  • Stayed: February 2013, traveled on business
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3  Thank Kritchey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

Just came back for my second visit and it keeps getting better! Usually stay at Four Seasons Resorts but couldn't find one so I choose this place. Cudo's to Alexis Huerta and Ramiro ( the chef) at the Sushi Bar, these guys are the greatest!! Really great service.. This is really a 5 star place and the staff are great, try it you wont regret it !!! Also Blanca and Antonio Curiel great service.

  • Stayed: February 2013, traveled as a couple
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4  Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Pacifica Golf & Spa Resort, responded to this reviewResponded February 14, 2013

Dear Richard,

We would like to thank you for your sincere comments, we're very happy to hear you were well treated by our staff members, we'll make sure to pass your recognition and kind words to them.

Hope to welcome you back for the third time soon.

Sincerely,

Angel S.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Pacifica Golf & Spa Resort

Address: Cabo Pacifica s/n, Cabo San Lucas 23450, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Cabo San Lucas
#12 Top resorts Hotel in Cabo San Lucas
#15 Spa Hotel in Cabo San Lucas
#18 On the Beach Hotel in Cabo San Lucas
#19 Luxury Hotel in Cabo San Lucas
Price Range: $418 - $912 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pueblo Bonito Pacifica Golf & Spa Resort 4.5*
Number of rooms: 154
Official Description (provided by the hotel):
The award-winning Pueblo Bonito Pacifica Resort & Spa is an enchanting oasis of natural beauty and relaxation, located on a 2.5 Mile stretch of pristine white beach on the Pacific Ocean, just one mile from lively downtown Cabo San Lucas. This boutique resort offers a deluxe all-inclusive plan providing gourmet a la carte dining, enhanced guest services and a wide range of amenities. Pacifica features five restaurants, five bars, two pools, an award-winning spa and luxurious accommodations in a calm, adults-only environment. Fashionably decorated guestrooms and suites include furnished patios and balconies with stunning views of the ocean and sunsets. One of the most exciting and recent additions at Pueblo Bonito Pacifica are, The Towers at Pacifica a new ultra-luxe resort-within-a-resort, offering 47 new exquisite guest rooms and suites. Also, a new oceanfront gym, and Península, a new beachfront restaurant and bar, featuring traditional Baja Cuisine and creative mixology. New enhanced services accompanied the expansion as well, such as pool butlers for poolside and beach service, and fantastic culinary experiences, such as the Hook & Cook activity. Designed for the sophisticated and discerning guest, Pueblo Bonito Pacifica has everything needed for a fun and relaxing vacation experience. ... more   less 
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Also Known As:
Pueblo Bonito Pacifica Hotel Cabo San Lucas
Pueblo Bonito Pacifica Resort And Spa
Pueblo Bonito Pacifica Holistic Retreat & Spa
Pueblo Bonito Pacifica Golf & Spa Resort Cabo San Lucas, Los Cabos

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