We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Vacation!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Riu Palace Cabo San Lucas
Ranked #33 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
Buffalo,
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Vacation!”
Reviewed April 3, 2005

I don't know why TripAdvisor posted the "Beautiful Resort" review from a member from Phoenix AZ. This person wrote the review April 1 of a trip taken in February. Most of the issues brought up in this review have been resolved.

My wife and I stayed there last week (3/28-4/2). We found the place meticulously appointed and expertly maintained with a huge staff that goes well out of their way to fuss over you. The place is enormous and problems can arise but I found the staff able dealt with them.  

Every morning a different cruise ship stopped by Cabo and each night we slept with the patio door open hearing only the sound of waves and later in the night, dolphins. On the first night there was a full moon over the water that was just enchanting. We did get a whiff of sewage a few times but I would hardy call this 'third world' as a previous review wrote.

Our friends have boys ranging from 11-14 and although there were activities for them during the day, this resort could use a big recreation room with lots of free games. They have a few video games but they are expensive to play. Consequently, there are lots of kids running around the hotel, especially at night. Word has it they serve those kids who look old enough and who have figured out that they can turn their wristbands inside out, from red (underage) to white.

The internet cafe loans laptops and you could get a wireless connection on the adjoining patio for $4.00 for 20 minutes. I met a guy who brought his own and sat outside the Internet Cafe and connected for free. This was before their staff arrived in the morning, however. No internet hook ups in the rooms, but hey, no one there was on a business trip!
 
The weather was just perfect. 80-85' during the day and 60-65' at night. The east pool was heated to about 100' the first 2 days we were there then it cooled off to about 90'. I think they forgot and left the heating system on for a few days. The west pool, which was in front of our window was about 80'. The west pool is the quiet pool. No music or dance lessons and annoying, repetitive salsa music. My complaint is there are no bathroom facilities at the pools. You have to walk over to one side of the covered buffet area and they wont let you in if you are shoeless. This is a problem as the pool is loaded with kids and you know they wont bother. So yes, they use lots of chemicals to clean the pools!

The dinners were very nice. We ate at the buffet most nights as reservations were tough to get at the tiny specialty restaurants. We did get in to the steak house twice though other's reservations so we didn't have to stand in line for the usual hour or more. We ate in the outdoor patio as the buffet area was usually noisy and had a mess hall/school cafeteria ambiance. Our waiter, Edgar fussed all over us and on our last night we walked to his area to find he had reserved a table for the six of us with appropriate drinks in all the right places!  The desserts are wonderful looking and plentiful but they all taste stale. My wife thought they might be all kept together and uncovered.

You can bargain in town but I believe you are limited once the vendors see your Riu wristband.

See pictures at my web site: 
http://homepage.mac.com/duffyb/PhotoAlbum301.html 

  • Stayed January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank duffyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

6,643 reviews from our community

Traveler rating
    2,987
    2,116
    752
    441
    347
See reviews for
1,239
3,010
67
116
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,627)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Buffalo
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 2, 2005

This was our first experience at an all inclusive hotel and Mexico travel.
We thought the hotel was beautiful and our junior suite was too. The views are spectacular, especially when the weather is perfect as it was while we were there.
The day we checked in (3/26) was a little hectic, first outside the hotel with buses and taxis trying to move at the same time and then inside when 200 or so people were trying to check in. It was a matter of waiting in line and then locating luggage and probably took 30-45 minutes. The bartenders in the lobby bar took the edge off by cheerfully pouring and mixing drinks for hot tired travelers.
The staff took great care of us, always with a smile. Housekeeping, waiters, drink servers poolside and the person who stocked our fridge were all pleasant and as helpful as they could be.
The food seems endless. In the buffet, salads and main dishes are good if not fabulous, while the desserts often have the taste of having been in the cooler too long. We often took bites and left the rest. We ate at the steakhouse twice and had great meals both times. We didn't bother with the other restaurants since the reservation process takes too long. People get in line at 4:30, the desk opens at 6 for reservations for the next day.
Trips to town and to the beach to buy from vendors were fun. The salespeople who speak English have a great patter, and sometimes you buy from them just because they're so entertaining. The pottery is beautiful, if expensive and there is a ton of silver to choose from. We wondered if the RIU bracelet was a problem while shopping, if the prices might have been a little lower without it.
We took taxis each time we went to town. Four people can ride for $10 and they'll drop you in front of the mall or downtown. It's easy to find a taxi when you're ready to return to the hotel. The bus is cheaper, but it looks like a hot walk up a long driveway from the road to the hotel.
You can go deep sea fishing, jet skiing, parasailing, take an ATV tour, go on a glass bottom boat and each of these involves extra expense. We did the glass bottom boat and ATV trip and had a great time. Some of our group went golfing at the country club across the road from the RIU and enjoyed it very much.
The biggest drawback we noticed was that the RIU doesn't do much to accomodate children. The families with us were not happy to see the foosball tables, pool tables and video games all had hefty charges to use them. The activities scheduled do not necessarily happen, so when it's time to get out of the pool, there isn't much for the kids to do. Games of hide and seek in the hotel were not the best plan, but lacking any alternatives, that's what happened. There is a show for kids at 8 on the main stage, but it didn't hold the interest of 11 year old boys.
Smells of sewage come and go around the hotel. You look at the opulence of the place and forget you're in Mexico, but every so often you get reminders. All the water in the hotel shut off on Friday morning, but only for a few minutes.
We had a wonderful time and would try another all inclusive again. The place is beautiful and it seems earlier problems are getting ironed out. We read a lot of comments about hard beds but didn't find that to be true. Go with an open mind and you'll have a blast!

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank Meeskey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 2, 2005

I just got back from this resort five days ago and I cannot stop thinking about it! It was so much fun. The staff is friendly and for the most part they understand English and they are truly trying to please you. I would recommend going to the night shows which start at 9:30 p.m. These are great fun for everyone. Every night they have a theme such as International, where dancers came and performed! They did a nice job. Also the hotel entertainers were great! Throguhout the day they do activities such as ping-pong, water arerobics, volleyball, basketball, tennis, dance lessons, and many other activities. These of course are for the people who do not enjoy the wonderful pools with a swim up bar! Also don't forget to go to the disco club after the night show because they play great music and it is a great opportunity to let loose and have some fun! This was my favorite all-inclusive resort out of the five that I have been to!

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludington, Michigan
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed April 1, 2005

We JUST returned from a week at the RIU. It was the week following Easter, so the hotel was very full. We found the staff to be pleasant and trying very hard. You don't get the personal attention that you do at a smaller resort, but the facilities are far superior. Our room was not "ocean view" as described, but they were happy to relocate us. Reservations for the specialty restaurants are now made in the evenings. The lines are long, and we chose not to participate. We had our teenager with us and she was most content at the buffet, where there was always a great variety. We heard that the gourmet restaurant was good, others not worth the wait. The scenery is breathtaking and the facilities are new and very clean. The sand is very coarse and sloped - hard for walking.

At other all-inclusives we tipped at the end of the week. We found that the employees at this resort respond more favorably to smallt tips throughout the week. The nightlife in Cabo is fun, but expensive!

It is a 5 star ALL INCLUSIVE resort...not a 5 star resort. You have to go knowing that you will not be pampered, but you will have lots to eat and drink and beautiful surroundings! Caution - when the hotel is full, you have to reserve a pool chair by 6:15am! Some guests were paying pool boys to do it for them.

I look forward to going back when it is not Easter or Christmas break time and it is less crowded. Regardless, they had to pull me onto the plane to come home!

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank umichmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 31, 2005

I know this review is long, but I would encourage you to read it so if you have a vacation booked at the RIU, you are prepared and if you don't have a vacation booked at the RIU, you may want to consider it. Don't be scared away by the bad reviews....

My boyfriend and I just returned from a wonderful vacation spent at the RIU with our best friends (See "We Enjoyed the RIU~) from 3-16 to 3-23. Everything said in that review is true, and we made a pact when we left the RIU to address all of the issues we had read about prior to leaving for our vacation.

First of all, anyone who goes on a vacation to a resort should always do their research and come prepared. Since we had looked at Trip Advisor on MANY occasions and read all the reviews, we knew what to expect and how to handle difficult situations. Our boyfriend/ husband laughed at us the whole time b/c we were always saying "Well, TA did say..."

What follows is an overview of our experience at the RIU:

1) Our rooms were not to our satisfaction upon arrival; we tipped the reservation man (Samuel) $10 when we arrived but our first rooms did not have a great view. It was probably a waste of ten dollars. However, we had no program changing our rooms the next day. Now, we're not sure if it was b/c of Samuel and the tip, but he did say he would put us on a list for a room change and when we went to the front desk the next day, we were on "the list" and they gave us two rooms in the exact location we requested AND they brought our bags to our original room and our new room pretty quickly.

TIP: If you are not satisfied with your room, do a little investigating into which rooms you would like and tell them you want a room within that range (ie- from 4130-4162 on a specific side of the hotel- east or west). This way you know if you are getting a room overlooking the pool and the ocean, not overlooking a large sand mound with a small view of the ocean. However, beware of the palm trees on floor 2 (it's really the third floor up but they start with 0). When we walked out on the balcony, there was a nice big palm tree blocking part of our view, but it was still beautiful. There are palm trees everywhere.

2) The buffet food was good. The only thing I would recommend is more variety at the buffet for lunch and dinner. We ate at the steakhouse one night, it was also decent but not great. Breakfast was always fantasitc, try to sit outside. You may have to clean the table, but who cares? Why wait when you can do it yourself, it takes two seconds. There are also plenty of seats inside already set up.
TIP: Don't go to the RIU if you want a gourmet cuisine vacation or fine dining service. They just don't have it yet. They do not have the restaurant reservation system worked out; besides, all the food comes from the same kitchens anyway. DO NOT waste your valuable vacation and beautiful Cabo standing in a food reservation line. By 4:30PM, the line is wrapped around the building and the reservation stand does not open up until 6:00PM.

3) The entertainment:
-The disco was never crowded but good for people watching (very funny).
TIP: For nightlife, go into town. Many fabulous places to see.
-I never saw the show at the hotel, but I heard it was ok.
-Kayak over to Lover's beach. It's a little rough getting in and out at both beaches but there are men there to help you. It's great exercise, plus it's free.
-Sign up for ATVs. There is a desk in the lobby. It's $55 a person for 3 hours (includes the car ride there and back which is about 40 min. total), but leaves plenty of time for fun. You do have to travel through a park for about 5 miles to get to the beach and it's very dusty along the way, but they provide you with googles, a helmet and a bandana (which I was wary of but was freshly washed and smelled nice). The beach for ATV'ing is huge.

4) The pools were beautiful. The men were out cleaning the pools at night and early in the morning (with PLENTY of chemicals) but there is so many people there is bound to be suntain lotion residue, etc. in the pool. Would anyone want them to be throwing chemicals and chlorine in the pool in the middle of the day? It's Mexico, it's hot, and people will be wearing a lot of sunblock. Plus, you have people drinking all day in the pool. I thought the waiters and waitresses around the pool kept it very clean. The view is beautiful. There are these great loungers and stools, etc. right in the pools. You can't swim in the water in front of the hotel but you can touch your feet in to cool off or go kayaking. Otherwise, swim in the pools, they're certainly big enough. One caution, the music they play is repetitive, we must have heard each song about 10 times a day, so bring your own music and ask them to play it. One day they played some music with offensive lyrics very loudly and a nice man asked them to turn it down and they did. It is a family resort and there are kids around.
TIP: At the end of the day, exchange your towel for another towel, not the card. That way you can go out early in the morning or late at night and secure your chair. You're not supposed to put things down to "save" the chairs (it says so in the room book), but everyone does anyway. We learned this the second day.

5) USE YOUR SAFE....it is the only way to guarentee nothing is taking from your room. We used it the whole time and put our wallets, passports, jewelry, cell phones, cameras, etc. in there and had no problems.

6) Leave a tip for your maid each day. It helps. One day our room was not cleaned when we got back and when we left for dinner, we told the front desk our room needed cleaning. It was done by the time we got back. Make sure to put the green tag on the outside of the door that says "Please make up my room". I think they prioritize rooms with the those tags.

7) If you run out of singles, ask the waiters or waitresses around the pool to change your money for you. We asked a waiter one day to change an American $20, and he did. They can get you change from their tips. The front desk will also change pesos for you. The taxi drivers NEVER have change so make sure you have $10 and a tip in the exact amount, otherwise, they try to get you to give them the whole amount in your hand. There is NO ATM at the hotel, you can go up to the next hotel (about 1/4 mile up the beach) or get money when you're in town.

8) There are vendors lined up on the beach but won't pass a certain line...you can bargain with them and if you come to a point where he/ she or you does not budge on the price, offer them a Pepsi. They'll usually go with your price and the Pepsi. They're very thirsty out there, and besides, you have paid for everything already.

This trip was definitely worth the all inclusive, if only for the drinks and food. We each paid ~$1100 American and had two junior suites and were there for 7 nights. Cabo is so beautiful and I would definitely go back there and to the RIU.

Hope you find this information helpful and have a great vacation!

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
37 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZ
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 31, 2005

This review is written well after our visit. We visited the Riu Palace in February for a week. Comparing it to other A.I. resorts we have stayed at in the past in Cancun (2) and Jamaica (11 times) we would say this resort was above average. The food was actually palatable which cannot be said for the resorts we stayed at in Cancun and friends' complaints at four other resorts in Cancun.

The biggest disadvantage at the Riu Palace is the waiting line in the morning for dinner reservations. Bring a book or newspaper to read while waiting in line. The (reservation) restaurants are empty but they tend to serve everyone at the same time...more like an assembly line. Perhaps they use the same kitchen for all the reservation restaurants. The sushi was not up to par with what we're used to. We eat sushi once each week. The steak restaurant was fairly good. The meat is cooked when ordered but the potato and side dishes were already prepared ahead of time and weren't very palatable. The gourmet restaurant was good. We never tried the Mexican restaurant.........didn't want to wait in line again for a reservation.

The buffets for breakfast, lunch and dinner had many good selections. The main restaurant which the majority uses for breakfast is understaffed and there aren't nearly enough tables for people to eat at. Only one evening and one morning did we have a problem getting a table and there were also very long lines for the freshly cooked food. Our last morning was raining and that had a major effect on the number of people in for breakfast.

The manager approached my husband outside our room one morning and asked his opinion of the resort and the waiting for a table at breakfast was the only real complaint my husband had. (The tables aren't cleared quickly enough for others to use). The manager admitted they have a staffing problem....not enough local people to staff the resorts. Also at dinner one evening we were approached by a managerial person and we told her the same thing. She said they were understaffed and were working to remedy the problem. That night our waiter told us he was from Acapulco. He moved his wife and family to work at the Riu Palace. You could tell the different when you had a mature wait person. They were very friendly and efficient.

To us the resort was rather large. We prefer smaller resorts. There are many, many stairs and long hallways at the Riu. It is a beautiful resort with a gorgeous view of the bay and a beautiful beach. The grounds are well kept and cleaned continuously as are the pools.

I would go back again. I'm sure they'll get the staff they need. Our room was very nice and had a good view. We were away from the disco. Also the people in adjacent rooms were quiet til the last two days. Just a noisy, ignorant woman.

Taxis into Cabo were $10. From the airport is a different story. $85. AVOID the timeshare people! The taxi from the airport was pricey, but they have you. You have no choice unless you rent a car or go to one of the time share presentations. Going back to the airport was MUCH cheaper. Half-price.

I would highly recommend the Riu Palace. Just remember it's very large.

  • Stayed February 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank BayStaterAz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 31, 2005

My husband, myself and our four sons just returned from the Riu Palace, and it was a great place. I was nervous because of the negative reviews I read about, but really, the place is beautiful. The staff was as nice as they could be. They keep the resort so clean. There's many activities and I would absolutely recommend it to anyone looking for an all inclusive - and it's near town. The food was plentiful and there was always fresh fruits, vegetables and something for everyone. Yes, the beds were hard, and waiting in line for reservations wasn't the best - BUT - all in all, the Riu is fantastic.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cabo San Lucas hotels
1.0 mi away
ME Cabo by Melia
ME Cabo by Melia
#14 of 70 in Cabo San Lucas
892 reviews
1.9 mi away
Sandos Finisterra Los Cabos
Sandos Finisterra Los Cabos
#24 of 70 in Cabo San Lucas
2,869 reviews
0.5 mi away
Villa La Estancia
Villa La Estancia
#8 of 70 in Cabo San Lucas
1,594 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Hotel Riu Santa Fe
Hotel Riu Santa Fe
#41 of 70 in Cabo San Lucas
7,877 reviews
9.1 mi away
Dreams Los Cabos Suites Golf Resort & Spa
1.5 mi away
Breathless Cabo San Lucas Resort & Spa
Breathless Cabo San Lucas Resort...
#21 of 70 in Cabo San Lucas
923 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Riu Palace Cabo San Lucas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Palace Cabo San Lucas

Property: Hotel Riu Palace Cabo San Lucas
Address: Av. Camino Viejo a San Jose, km 4.5 | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23453, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cabo San Lucas
#19 Top resorts Hotel in Cabo San Lucas
#21 Romantic Hotel in Cabo San Lucas
#22 Family Hotel in Cabo San Lucas
#24 Spa Hotel in Cabo San Lucas
#26 Luxury Hotel in Cabo San Lucas
#28 On the Beach Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Number of rooms: 692
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Visa, Diners, Discover ... more   less 
Reservation Options:
TripAdvisor is proud to partner with RIU Hotels and Resorts, Hotels.com, Travelocity, Orbitz, Expedia, Hotwire, Agoda, Cancelon, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hotel Riu Palace Cabo San Lucas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing