We stayed at the new Riu Palace, Cabo San Lucas from Jan. 16 to Jan 20. This is an absolutely beautiful resort, the largest in Cabo. I am glad I chose to stay here despite the early (December stay) reviews. This was our first time at an AI (All Inclusive). Yes, the Riu is going through growing pains but they are making great strides in correcting any problems or complaints.
HOTEL CHECK IN: When we arrived we were seated and brought a margarita. After paperwork was filled out we were given an envelope with our assigned room key and towel card. Also our wrist bands and safe key and lock. All very smooth and professional. All staff except the maids easily understood English.
ROOM: Our room was a Junior Suite with an ocean view balcony. It had a king bed, mattress was firm but not hard. I preferred this to a soft, mushy mattress. The mini fridge was stocked with Corona beer, Pepsi, 7 Up, Orange Crush, bottled water and club soda. Also there were 4 top shelf liquors of brandy, vodka, tequila, and rum. Our fridge was refilled every day. The bathroom had a tub/shower along with 2 sinks. Hair dryer was very efficient. In the double closet were an iron and board. There was a sitting area with a love seat sized sofa facing the television. Switch for overhead fan is by your bed light.
SPECIALTY RESTAURANT RESERVATIONS: For the 4 specialty restaurants, the new reservation system, as of Jan. 19, now has you waiting in the conference room with chairs. Previously you just lined up outside. Management is trying to make this system as comfortable as possible. They start taking reservations for the day at 9:00am. There are 2 seatings, early and late. For the winter, early is 6:30pm and 7:00pm and late is 8:30pm and 9:00pm. They stager the times so that the kitchen and staff can be more efficient instead of being hit all at once. Our service was just wonderful at each restaurant we ate at. The harder reservations to obtain are due to the capacity of each restaurant. In order of difficulty of reservations is Gourmet, Japanese, Mexican, Steak House. If you want the early seating at the Gourmet restaurant, I advise getting in line by 7:15am. Between 8:00am to 8:30am will generally get you early seating at any of the other 3 restaurants. Get a seat and then go get some coffee, juice, or champagne at the buffet. Come back and talk to others. I met a lot of people and learned from their experiences. The line goes quickly once they start as there are 3 women taking the reservations. One of the 3, Sugey was an absolute wealth of information. If you are having an anniversary or birthday, speak to a manager and see what they can do for you without getting up early and waiting in line. Ruben and the other managers really want to make your stay memorable in a positive way.
BEST TIP I LEARNED FROM WAITING IN LINE: Getting into Cabo San Lucas cost $10 per taxicab. The public bus system was 8 pesos/person. To catch it you walk up to the highway and you have to cross the main highway to catch it. Be very careful. Look for the green bus and ask for "central" Cabo. The tip is that there is a white mini bus that stops right outside the Riu gate and it only costs 6 pesos/person. Get off 1 stop after you see McDonalds on the left. To return back to the Riu, there are bus stops just past the Puerto Paraiso Mall. Look for the white van with "Hotel Riu" written on the front windshield.
MISCELLANEOUS NOTES: Bring lots of $1 bills for tipping. I suggest at least $2 per day for the maid and $1 per person for the waiters and bartender. They appreciate it very much.
Try speaking a little Spanish. A simple "hola" or "buenos dias" always brought a smile and a positive response.
As you can tell, I highly recommend this hotel/resort. Look at the reviews from guests that stayed here in January. It will only get better. Go to the Riu and have fun. We surely did.
I tried to enclose photos but could not add them as the files were "too large". Email me for questions or photos if you like.
- Official Description (provided by the hotel):
- The 24-hour All Inclusive Hotel Riu Palace Cabo San Lucas opens all year round and is located directly on the beautiful white sandy beach El Medano. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Los Cabos Airport SJD (40 km) and Cabo San Lucas (4.5 km) and invites you to explore the area. The hotel has 692 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape in the gym. 4 outdoor pools and 2 children's pools. Day and evening entertainment. For lovers of gastronomy, we offer live cooking at our main buffet restaurant, Japanese, Indian and Mexican Specialty Restaurants, Steakhouse, Fusion Restaurant, as well as 7 Bars, our Capuchino Pâtisserie & Ice Cream Parlor. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with RIU Hotels and Resorts, Expedia, Hotels.com, Priceline, Travelocity, Hotwire, Evoline ltd, getaroom.com, Cancelon, TripOnline SA and HotelQuickly so you can book your Hotel Riu Palace Cabo San Lucas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Riu Palace Cabo San Lucas Hotel Cabo San Lucas
- Riu Palace Los Cabos
- Riu Cabo San Lucas
- Riu Los Cabos
- Hotel Riu Palace Cabo San Lucas Los Cabos