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Hotel Riu Palace Cabo San Lucas
Ranked #33 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed April 15, 2014 via mobile

Amazing resort!!! Loved everything about this place. The drinks were amazing , food delicious and endless and pool was stunning!! Mini bars were restocked daily... Only downfall is your not able to go into the ocean because of the high tides :(

  • Stayed: March 2014
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1  Thank Virginiatucci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,636 - 2,642 of 6,944 reviews

Reviewed April 14, 2014

First the positives. The service is outstanding. From the front desk to the bartenders to the wait staff to the room service to the hard working people cleaning 24/7. The food was very good. The buffet might be the best buffet at an all inclusive that I have ever had. The specialty restaurants were very good as well. The location is an easy cab ride to downtown and you can walk in both directions on the beach for a good distance. Now for the negative and it isn't that awful. First we had an awful problem with mosquitos in the room. I killed about 40 the first night. I believe because we were on the bottom floor. Didn't hear any problems from anyone on the higher floors. The shower was a bit dangerous The bed was not very comfortable. I have had much better rooms. All in all I would recommend this resort.

Room Tip: I would not stay on the bottom floor again.
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  • Stayed: April 2014, traveled with friends
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3  Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2014

This boy and I returned to Cabo for 5 nights after our first stay two years ago at the sister property Sante Fe.
Our room, a garden suite with a partial ocean view, was clean and well-stocked throughout our trip. We spent little time in the room aside from sleeping.
The two pools allow you the choice of party pool and relaxation pool. We sat by both and had no complaints.
The lobby bar is a great spot for pre-dinner cocktails and has the best view!
The food is considerably better than all the all-inclusives we've been to. Breakfast has a wide variety and lunch features many options including Mexican specialties. We enjoyed all of the a la carte restaurants with the exception of the Mexican restaurant since we had usually eaten that for lunch. We went to Mysaki twice as it didn't require reservations and the food was delish. Krystal was a fabulous meal that rivaled our favorites at home. I would suggest if you are having a "special night" to make a reservation here. The boy enjoyed the lamb, and I the tenderloin. The Steakhouse was also very good but not up to par with Krystal. The method for reserving a la cartes is not as efficient as other resorts we've been to. We were able to make two reservations the first day but did have to go back for the others. It would be helpful to do them all at once but it was not totally unbearable.
The pride and joy of this hotel is the staff. As with any customer-facing position, if you treat them with respect they will do the same in return. We felt that each of the employees we interacted with did their utmost to make sure we were taken care of, our needs were met and we were having a good time. They are the hardest working staff I have seen, especially the entertainment staff who work the pool all day and then put on the shows at night. The shows were fun and funny. Not Broadway epic but worth watching with a nightcap. Order your booze by brand and if they are weak, as for a double. They are happy to oblige.
Cabo is a wonderful location and the Palace does it justice.

  • Stayed: April 2014, traveled as a couple
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1  Thank Flyergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2014

This is a typical Riu, much like their other ones. The buffet was a little better than the others (Jamaica, Costa Rica). They did keep the grounds clean. The beach is pretty, but the sand is course and you couldn't get in the water when we went since the current was too strong. It is close to downtown (about 10-15 minute taxi) and they are relatively cheap. When we went it was 14$ one way unless you had more than 4 and it was 3$ per person. The beds are hard, so you can ask for a mattress topper when you check in. Room service food was gross.

  • Stayed: April 2014, traveled with friends
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1  Thank Odessa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2014 via mobile

We stayed Apr 3-10.this was our first stay in a riu and also our first time in cabo.we had a fabulous time. I was a little nervous, having read some of the previous reviews. My expectations were surpassed . The hotel itself is spotless, the staff cleans day and night. Our room was very nice (granted we didnt go to Mexico for the hotel room). The mattress wasn't nearly as hard as I was expecting. Our king bed was actually a king mattress, not two beds pushed together. The self serve bar in the room was a nice touch although a little unnecessary. ..we used it once.the fridge was stocked daily.
The pools, albeit cold, were enjoyable. Plenty of room for everyone.
The lounge chairs were a source of irritation though. There are signs prohibiting reserving chairs, but it is done anyway. If you want a good chair right in front of the pool or facing the ocean. ..I recommend keeping your towels from the day before and reserving your chairs at 6 30am.if you aren't out by 8am....you'll be hard pressed to get a chair at all.
The staff at the bars were great and its easy to tell they enjoy their job.
And the liquor is top shelf and plentiful.
No watered down drinks here.
We didnt eat at any of the a late carte restaurants, the buffet was excellent.
We sat in the same serves section everyday (Hugo. ..we loved him).although im sure the rest of them are awesome too.
The town itself was very enjoyable and safe ( although the vendors can be annoying).
"Vivo aqui" helped ( "I live here").it got most of them to leave us alone.
All in all we had a great week and wont hesitate to return!

Stayed: April 2014, traveled as a couple
5  Thank EricaS-yeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2014

Pros
#1 food was outstanding! Buffet great! Japanese our best meal ever!
Steakhouse was great! Italian for lunch was to die for (get the stuffed chicken)
#2 service was excellent!!
#3 great pool and drink service around the pool!
#4 the grounds and common areas are spotless! The staff clean 24/7
#5 employees friendly and thankful for tips!
#6 the views from the pool and lobby are breathtaking!

Cons
Two double beds were pushed together in our room to make a kingbed
and was like sleeping on a board! Hey riu spring for some new beds!!
Bathtub is very slick !!! A girl in our group fell in the shower and tore her elbow open down to The bone ! Be very very careful!!
Very noisy at night from spring breakers sneaking over from the
Santa fe to party all night on the 2nd floor. Security needs to watch this! I'm all for fun but not until 4am people!
Love love the place and would definately come back !!
cabo is like heaven on earth

Room Tip: 2011 was not a good room bc of noise and the bed
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  • Stayed: April 2014, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank noidea7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2014

This is a typical Riu chain hotel. The rooms were average and tidied well with the maid service but never cleaned. It seems as though all of the liquor, in the rooms and the bar , was some type of tequila... Terrible. The service was good but never really gave that comfortable "home" or even " resort" feeling. The food was above average , even based on Mexico standards. The hotel was very large and seemed somewhat incapable of serving room service in a timely matter, although we didn't order we heard many complaints. All in all, staying at many Mexico chains I would actually revisit this resort based on the very tolerable food and friendly service. I would recommend to someone wanting to visit Cabo on a budget.

Stayed: April 2014, traveled with family
2  Thank luckygio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Cabo San Lucas

Address: Av. Camino Viejo a San Jose, km 4.5 | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23453, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cabo San Lucas
#19 Top resorts Hotel in Cabo San Lucas
#21 Romantic Hotel in Cabo San Lucas
#21 Family Hotel in Cabo San Lucas
#24 Spa Hotel in Cabo San Lucas
#28 On the Beach Hotel in Cabo San Lucas
#28 Luxury Hotel in Cabo San Lucas
Price Range: $281 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Number of rooms: 692
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Visa, Diners, Discover ... more   less 
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos

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