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“Beautiful hotel, rough sandy beach” 4 of 5 bubbles
Review of Hotel Riu Palace Cabo San Lucas

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Hotel Riu Palace Cabo San Lucas
Ranked #31 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
Toronto, Canada
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Beautiful hotel, rough sandy beach”
4 of 5 bubbles Reviewed December 14, 2012

The hotel, the food, the staff and the location were awesome, the only comment would be about the beach, the sand was a bit rough and the water was choppy. I would definitely suggest going on a whale watching trip and going to the cove and swimming with the seals.

  • Stayed January 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank The_Singhs_BnD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,020 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,454)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Frisco, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 13, 2012

Trip was most enjoyable until check-out. Check-out at 4AM. Airport limo (with other passengers already aboard) waiting. Front desk clerk demanding room keys, safe deposit key, and towel cards. First two left in room. Expected that maid would retrieve them. Uh-uh. Clerk DEMANDED we go back to the room and get them. We did. The best: towel cards - the ones you exchange at pool side for your towels. We turned them in the evening before at the towel shack because we knew we were checking out. Big mistake, but no one told us. Desk clerk insisted we had to have them. We could not have what we did not have. He rudely insisted that without these cards (valueless pieces of plastic), we would not be allowed to leave the hotel!! To whom should we give the award for customer service? In order to break this deadlock, we had to pay $50+ for, yes, towel cards, so that we could depart the hotel. We subsequently protested this charge to MasterCard. We also corresponded with the manager/customer service at the Hotel to share our discomfort with this check-out scenario. Response? Sorry, we can't do anything about it. Makes you want to book another reservation right away!

Room Tip: Room on a lower floor good
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank chuck a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
348 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 bubbles Reviewed December 13, 2012

Im not a fan of all inclusive resort stays usually however this was for a friends birthday event so I went along.It is a huge resort, staff was very friendly, rooms are spacious, everything was very clean, the grounds and pool areas also nice! The food was actually quite good too suprisingly, usually the continual buffet doesnt hold up well this one did! Some travelers in my party though did have trouble with there room request not being honoured. All in all it is a beautiful resort !

  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank travelapple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 12, 2012

we have been traveling to mexico for the past 15 yrs ..yes , we need to realize we are in a foreign country , so we carry special items in case we feel il....
we have been in contact with the riu palace this past month to confirm our holiday stay with them ..they never 'missed' a email assuring us all was well with our reservations & if there was anything more they could do to insure us a wonderful stay ...they also knew my son's 40th birthday was the reason for the trip, they will have cake & champagne for the occasion :)
all this meant so mudh to us.. we realized then riu palace knew how to be an excellent 'host' .. so if the bed is a bit hard, musty smells from the ocean, room may be smaller , it is a vacation, so go & enjoy the people, culture, grounds & beach, most of all relax :)
ciao ciao

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank CiaoCiao8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois, United States
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed December 11, 2012

If you are an adult that enjoys quality, stay away.

Let's start with the end. Husband and I had 7-9 days of stomach problems. Bad explosive issues. No we didn't drink the "water". The buffets are exposed to the outdoors and in 80-100 degree heat, I don't think it's a great idea. If you enjoy quality good food, you will be disappointed. We ate cheese quesadillas for lunch everyday because it was the only decent thing.

Rooms are old. Not updated. Everything feels wet and musty. Gross.

The room keys isn't work daily for mre than half our wedding party. The trek to the front office is LONG. Try doing that 2 times after a long day in the sun.

There are vampire bat moths in the hallways flying everywhere.

You get ripped off and hounded with their water taxi rides. Cant even swim in the water because there's such a sting undertow.

Agree with all the hospitality comments. This service wouldn't fly in the US.

All inclusive means free booze right?! It's hard to get drunk when half your drink is water. I was literally handed a glass of white wine for dinner that was half water. Four other people tried it. Beer is flat. Tequila shots are flat. Fruity drinks are just that. Lots of fruit.

Unless you are a college student looking to get the best 'deal' on a Cabo experience, sty away. Pay extra and go to Sandals or higher end resort. Wouldn't wish this experience on my worst enemy. Ok maybe I would.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed December 10, 2012

Took my brother and our wives to Cabo for a long weekend for his 40th birthday. Picked the Riu for other reviews. Arrived and property was very nice, check-in was easy and met with a drink.

Got to our rooms and were put in rooms that we did not reserve. Had two double beds instead of kings. Requested a change and was told it couldn't be until the next day. We would need to be packed by 11:00am and out of our rooms and couldn't get in our new rooms until 3:00pm. Not ok and not accomodating. How about "Stay in your rooms tomorrow until the new rooms are ready and we will assist in moving you guys at your convenience."

Got into our new room and they put my wife and I in a room that had heavy smoke smell. They told us we couldn't get into another room until later that night. Moved our stuff to my brothers room until we got back from dinner. Got into the new room and it had no hot water or AC. Not a great experience. They got the hot water working the next day but AC never fixed.

This place could be so much more but it is not worth it. Rooms are in bad repair and front desk staff needs to spend some time at hospitalty training. Probably a great spring break place if you are in college but not for an nice adult long weekend.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennewick, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 9, 2012

This review comes a little late, we stayed in May of 2011. However, I felt compelled to write a review based on how wonderful this hotel was. The staff immediately helped us with our bags and gave us mai-tai's when walking into the lobby, everyone spoke perfect english and was more than happy to accommodate. Two of the several scheduled dinner restaurants that we ate at were absolutely amazing, and even the all day buffet's were packed with delicious local and foreign foods. Swim up bars and constant employees offering drinks by the pool made sure that we were never left empty-handed, and the daily activities kept us busy. Clean rooms with a packed mini bar and comfy bed was a huge bonus as well! Would definitely recommend for a couple on a budget, yet still looking for an awesome get-away.

Room Tip: Ocean view was definitely worth the extra!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NadiaAlexNelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Cabo San Lucas

Property: Hotel Riu Palace Cabo San Lucas
Address: Av. Camino Viejo a San Jose | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23410, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cabo San Lucas
#18 Top resorts Hotel in Cabo San Lucas
#21 Romantic Hotel in Cabo San Lucas
#22 Family Hotel in Cabo San Lucas
#23 Spa Hotel in Cabo San Lucas
#25 Luxury Hotel in Cabo San Lucas
#27 On the Beach Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Number of rooms: 642
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos

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