The resort was beautiful, and for the most part the service was friendly, but there were several problems:
Upon checking in, the bellboys did not approach us to assist us with our bags. The front desk asked that I sign a credit card deposit slip for USD 1,000. I refused, and was allowed to substitute a more reasonable amount of $200.
The maid came each morning at 9am, sometimes waking us up. Our request to the front desk that she come after 10:30 was ignored.
The concierge did not return any of our phone calls.
The room had an ant infestation, which was treated during our stay but which remained a problem after treatment.
The pools were like bathwater, and with an outside temperature reaching 100 degrees and a beach too dangerous to swim in, there was no relief from the heat except our air-conditioned room.
The room information listed the availability of a fitness club to all members, but upon arrival at the fitness club I was informed that the fee was $10 per day.
The resort needs a facelift and a good cleaning. The chairs in the lobby are stained and the rooms are dirty in spots, with frayed furniture.
This resort has great potential, but needs some attention.
- Official Description (provided by the hotel):
- Discover an amazing world of contrasts where the desert meets the sea. For your visit to this seductive and enchanting destination, choose the world-class Fiesta Americana Grand Los Cabos All Inclusive Golf & Spa, where your visit will be defined by exclusivity, luxury and distinction. The exceptional hotel helps you to enjoy your vacation in Grand Style. You'll be amazed by the subtle details and the diversity of the flavors, aromas and colors that emerge throughout your stay. Every day is memorable and different. And there's no better way to enjoy it than with our Grand All Inclusive concept, where it's indulging just to be here. ... more less
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- Also Known As:
- Fiesta Americana Grand Los Cabos Golf Hotel Cabo San Lucas
- Fiesta Americana Grand Los Cabos Golf And Spa
- Fiesta Americana Cabo San Lucas
- Fiesta Americana Los Cabos
- Cabo San Lucas Fiesta Americana
- Los Cabos Fiesta Americana Resort
- Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa Cabo San Lucas