We stayed here for a week with a family of 4. The resort is gorgeous, right on the water, backing up to some steep hills.
Check in was easy, with a small wait. While we waited, we were greeted by a staff member and immediately offered something to drink. We'd booked through American Express travel, and it was a simple matter of checking in and obtaining the AI wristbands. We were immediately pointed at the concierge for assistance while the bellhop took our bags to our room. We thought this was going to be an introduction to the hotel and amenities, but it actually turned out to be a Vacation Club pitch, graciously given and with an eye to providing discounts on our activities for 90 minutes of our time. This was one of the few sour notes that were struck, and to her credit, the representative was kind, but the timing was off.
Our room did seem a little small at first, but honestly, in hindsight, it was just fine. We were only in it at night time and it had plenty of room for the family. Our room was 305, ocean and pool view, with two double beds. The room had a good sized closet, a dresser/tv stand with a minibar stocked refrigerator (though they didn't get bent out of shape when we used it for some of our own beverages), a stowed coffee maker, a desk, and a lounge chair. There is a small deck with a convenient rod for drying swimsuits, two chairs, and a small table. The floor is tile. The bathroom has a nice large shower, a deep and beautiful tub, and is nicely detailed with lots of counter space and some toiletry storage under the sink. Regarding the beds - these are not your typical Mexican rock-hard beds; they're firm, but not uncomfortably so for my taste. They are, however, true doubles, which makes them very small with two adults, one of whom is 6'2" and takes up more than his share of a bed. So, if a double is too small for you, as it will be for us the next time, consider a room upgrade if you need to sleep more than 2 people.
The resort itself is full of nice details and things to do. We didn't discover that there was a printed schedule with a resort map until our 4th day there - this would have been nice to have upon check in. At any rate, there are things to do from pool volleyball and poolside ping pong, pool aerobics and daily yoga classes, live music nightly at the fire pit, and expect one nice event per week (we had a Mexican fiesta with dancers and talented mariachis).
The food we had was excellent. Breakfast can be had buffet style at the Vina Del Mar (main terrace dining area) or at the Peninsula restaurant (beach side). There are several lunch or light meal options from beach side tacos or the grill (hamburgers, hot dogs and burritos) and then several dinner options as well, ranging from Asian to buffet, Mexican, Italian, and a steakhouse. We didn't have a bad meal while there. There's a little coffee house next to the gift shop that had soft serve ice cream that was a real treat for the kids.
Service was excellent. Housekeeping had a couple minor missteps. We kept getting lots of bath gel and no shampoo; the bottles look exactly alike. They also didn't provide washcloths one day. However, there's a nightly check and turndown service, and without fail, we were able to get anything additional we needed. Plus, we got delicious little chocolates every night that were a family favorite. My son wants to go back for that alone.
Pool side, the waiters were attentive and delivered drinks and snacks when requested. They'd also head out to the beach where there are lounge chairs, hammocks, and umbrellas.
The grounds have several pools - a family pool with sloping depth to the end, which is an infinity pool overlooking the beach, a pool above that with a waterfall as well as the volleyball net and a more consistent depth, an adults-only pool with a swim up bar, and at least one more pool for the exclusive use of Club guests. We counted three hot tubs; there might be more in the Club area. The beach itself has grainy sand, but had the benefit of being shallow with fish coming right up to shore. We saw puffers, wrasses, and several others I can't name, and snorkeling is possible if limited to a pretty small area. Considering the clarity of the water (excellent) and the proximity to the hotel, it was a great bonus for us. The kids had a great time making friends, trying to catch fish in buckets (fortunately unsuccessfully) and splashing around in the refreshing water. Later on this year, sea turtles may make nests on the beach, so you'll have to watch for nests. This time, we saw many migrating whales from the hotel (there's an excellent set of viewing windows on the 7th floor near the elevators) and the beach, including a huge breech from both a large whale and a smaller one on our last day. We also saw an osprey catch a fish, and there are large lizards (black iguanas, I think) throughout the property during the day, poolside in the rocks.
We used the Globo Go service on premise to book our excursions, because I didn't book anything in advance this time. Ekaterina helped us and was great at recommending tour operators and getting the service vouchers and reservations handled. Golf has to be booked through the concierge desk, but what they do is dial the golf clubhouse and then let you make your own arrangements.
One of the other slightly sour notes was when my 9 year old son lost his wristband, we think in the pool. I went to the desk to see about a replacement, and was told that it was $80/day for the missing wristband (!). However, I was also told that since the missing wristband was on a small child, presumably unlikely to be possible scamming the system, that I should just not bother with a replacement, but that some restaurant captains might question us. We took the advice, and had no issues. I was a little concerned about what might happen upon checkout, but nothing did, and we weren't questioned.
Another thing I'd like to mention was that my daughter had a small accident in the pool one night where she didn't see a rock under some moving water, and ran into it. She got a pretty good gash under her nose, running down to her lip. It didn't require stitches, but was pretty nasty and we wanted some Neosporin or other topical aid. I went to the gift shop, they didn't have any topical antiseptics, but the salesperson recommended that I go to the front desk, where they could get security, who had a first aid kit. The front desk was eager to help and called security. He came almost right away with a big first aid kit, and went to our room, where he tended our daughter with some bactine and some excellent zinc oxide ointment. It looked pretty ugly until the morning, when it all washed off. She's pretty scraped up now, but it could have been so much worse, and as it is, it's well on its way to healing nicely with no scar. He remembered us the next night and asked after the family and how everyone was doing. (Note to self - don't get sloppy with the kit...I usually bring everything we might need from Ibuprofen and band aids to Neosporin, but I haven't replenished the kit since I first stocked it 6 years ago, and I'm out of some things. A tip to travelers, like myself, to be prepared!). Anyway, his sincere concern and help was mirrored in many small ways by the large but attentive staff we saw during our stay.
Our check out time was noon, but we weren't going to be picked up until 2 for our flight home. I checked with the front desk the night before to find out about options, and since our room was required and not available for late checkout, I was offered a courtesy room so that we could get our bags out of our room, have them held by the desk, and enjoy the pool for the time until we had to leave. This, in fact, was graciously provided to us - a room on the first floor. This means we got to see the king bed configuration - the room was just the same, very nice, but right on the ground floor so you probably could just vault over the balcony onto the lawn and head out to the pool.
My one recommendation to the hotel would be to find a way to make change for guests. Those of us without transportation are on premise, and while our tips are rolled into the fee, many people do like to give a little extra most of the time, or at least have the option. I did read that small bills are hard to come by, and it's true. Since none of the restaurants have cash options, there's no real ability to get change unless someone can personally make it for you.
We'd never been to Cabo or a Fiesta Americana before, so we aren't looking at this resort as how it used to be, so for us, how it was, overall, was excellent. It's also one of the rare times we didn't have a rental car, but honestly, even though the cab fares seem pretty steep, taking us to Cabo and to one of our activities was less expensive than having a rental car sitting on the property. Since it's an AI, trips to Costco or the Mega weren't really necessary. The resort is not actually in Cabo; it's not on the main beach (Medano) and nothing is in walking distance, so if you're going to want to walk into town or be in the middle of the action, this is not the resort for you. For a quieter, laid back, away from the Spring Break craziness, this was perfect. My husband already wants to go back.
- Official Description (provided by the hotel):
- Discover an amazing world of contrasts where the desert meets the sea. For your visit to this seductive and enchanting destination, choose the world-class Fiesta Americana Grand Los Cabos All Inclusive Golf & Spa, where your visit will be defined by exclusivity, luxury and distinction. The exceptional hotel helps you to enjoy your vacation in Grand Style. You'll be amazed by the subtle details and the diversity of the flavors, aromas and colors that emerge throughout your stay. Every day is memorable and different. And there's no better way to enjoy it than with our Grand All Inclusive concept, where it's indulging just to be here. ... more less
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- Also Known As:
- Fiesta Americana Grand Los Cabos Golf And Spa
- Fiesta Americana Grand Los Cabos Golf Hotel Cabo San Lucas
- Fiesta Americana Cabo San Lucas
- Fiesta Americana Los Cabos
- Cabo San Lucas Fiesta Americana
- Los Cabos Fiesta Americana Resort
- Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa Cabo San Lucas