My husband & I have stayed at the Finisterra at least 15 times over the last several years and have obviously been very pleased with our experiences . . . until this year. It was the first time we brought our son and were frankly embarrassed at the condition in which we found the hotel.
First for the room: The shampoo this year was like dishwashing liquid and there was no conditioner. They no longer offer kleenex, and the shower head was like a water pik. Due to excessive calcification there was so little water coming out at such high pressure that it stung the skin. The towels were raggedy, grey with stains, and threadbare, it was likely they are being laundered with the colored towels from the pool area. The maid service was sporadic and incomplete. I washed all the dishes myself so I knew they were clean (with the "shampoo" coming in handy), but when we left the coffee maker in the bathroom, there it remained, still half full of grounds and coffee later that day. In addition, something was always forgotten: new soap, refilled toilet paper holders, etc. It was so bad that I had to go in search of TWO rolls of toilet paper when we were completely out one morning! They've recently installed a silly energy-saving feature that requires you keep your room key in a receptacle to keep the power on. The only problem is that without the key card in the device, you cannot power the clock or the fridge. Impractical, no? And the maid had a habit of removing it. It was always fun to come back to your warm food and drinks inside the fridge, and a clock blinking 12:00.
The facility: people's room service trays were left out all day, their napkins blowing in the wind, the scraps to be eaten by the resident cats. As written by others on this site, for most of the week not one ice machine was operating, and we had to ask for ice daily at the lobby. How lame is that?! They have also shut down the business center, so if you don't have a laptop to check emails, you are out of luck. There never HAS been an exercise room to speak of -- it's just an unused hotel room with a few rusty circa-1980 exercise machines. The Blue Marlin restaurant has been shuttered, although the Whale Watcher Bar is still in operation.
The Pool:This hallmark of the Finisterra was the biggest disappointment of all. Many of the lounge chairs are broken and most have faded and threadbare cushions. The pools have not been scrubbed and sport a greenish cast from thriving algae. The pool deck had not been power washed in many months and was grey, with cracks and tiles that have gone un-repaired. Painted surfaces had peeling paint. Although to be fair, we did see workers on our last two days begin to scrape the paint in preparation for repainting. As with room service, food plates sat around in the sun for hours attracting flies and birds. The hot tubs that surround the pools have been shut off, meaning no bubbles (filtering/cleaning process) or heat. There was one that was turned on intermittently. The water in this bacteria cauldron was about 107 degrees, and so murky with milky bubbles on the surface that it looked like someone had spilled a pina colada in it. The women's bathroom always had the lights off, and only one soap dispenser and towel dispenser were in service. The faucets spun and wiggled in their holes.
For the most part, the grounds looked well tended; the employees were always courteous and helpful.
For many decades the Finisterra has been a grand old hotel with a beautiful view on a gorgeous and vacant beach. The property was well known for the best pool area around. It is beyond sad to see the owners cutting corners and short changing its guests, while slowly fading into oblivion. This hotel was tops for years and I know it has long since paid for itself. I find it hard to believe the state that the hotel is now in is due to anything other than the greed of it's ownership.
- Official Description (provided by the hotel):
- Landmark Resort. Best location in town with Ocean and Bay views. Located in the "Heart and Soul of Cabo"!Live the legend of the new SANDOS Finisterra ALL INCLUSIVE RESORT unique architecture overlooking the Bay of San Lucas or enjoy the largest family rooms facing the Pacific sunsets in any of our Jr. Suites. All within a short walk to restaurants, night life, shops, fishing and water sports. Free WiFi in Lobby and Restaurants. Endless beach walks and amazing pools. Embrace the Cabo sun in any of our three amazing pools or have a snack at the largest and tallest Palapa in the Pacific. For the evenings enjoy a margarita at the historical Blue Marlin Bar where Keith Richards and Brooke Shields loved to relax. If you like tennis we have 2 courts for you free of charge. Ideal for Families or Couples that want the best value. The Jr. Suites Ocean View rooms have the largest capacity in Cabo sleeping 3 adults and 2 children with our 2 Queen and Sofa beds. Just perfect for the family that needs best value for their money! ... more less
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- Also Known As:
- Finisterra Hotel Cabo San Lucas
- Hotel Finisterra Cabo San Lucas
- Sandos Finisterra Los Cabos Cabo San Lucas