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“Great Hotel, Great location”

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Sandos Finisterra Los Cabos
Ranked #25 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
A TripAdvisor Member
Freehold, NJ
14
Reviewed December 12, 2004

I have been a travel agent for over 10 years and this was my first trip to Cabo San Lucas. The main reason for the trip was to party and go fishing. The Finisterra proved to be the best location for both. The marina is a short walk down the hill and and a 5 to 10 minute walk to all of the night life. The rooms at the hotel were great. I do recommend that you stay in the Palapa section of the hotel. It is newer and the difference in price is well worth it. The rooms were very spacious and comfortable. The restaurants at the hotel were also very nice. I did not take the all inclusive option. The food was very good and the staff was quite accommodating. If you have a problem walking I would not recommend the Finisterra. It's sit's on top of a very large hill and can be a changle from the main road. Overall a great experience and I will recommend it to all of my clients.

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A TripAdvisor Member
Woodland Hills, CA
113
Reviewed December 9, 2004

I had a very bad experience while staying at the Hotel Finesterra. I stayed in the new Palapa section of the hotel. When I got there I noticed the outside pation door was broken (no latch). I called and let maintenance know and they never bothered to fix it.

More importantly.. on 2 occasions my Do Not Disturb sign was taken off the front of my door and put on the backside of it. The first time it happened my girlfriend and I were a bit puzzled but nothing seemed to be touched so we brushed it off. The second time it happened our room had been cleaned. All of our stuff moved off the bed and tables. Upon getting ready to go out that night I went into my bag to get my ID and noticed that $100 cash was stolen. The rest of my cash was in the safe, (thank God) but I happend to have that money in there from the night before.

I called the manager and she came up to check out the situation. The maid admittedly took the Do Not Disturb sign off my door, went into my room and cleaned. When asked why, they had no answer for me. I went out that night and the manager(Sandra Trueman Meza) told me she would do a full investigation and get back to me in the morning. My night was ruined.. I couldnt believe A) The just ignored the Do Not Disturb sign on the door and B) They went into a small pocket of my backpack and stole my money. Next morning I tried 3 times to reach Sandra and she just ignored me and had all the people at the front desk telling me she was busy or in meetings. Finally she called at about 11am. Told me that the front desk had called me the day before and got my permission to go in and clean my room. I NEVER received such a call. She also made me feel like I was making this up. Extremely poor customer service.

The whole experience put a bad taste in my mouth. Im always a little skeptical when going to Mexico with regards to scams et al.. but never figured I would get robbed in a nice hotel. Then be made felt like I was making the whole thing up.. and continually being ignored. Bottem line is they entered my room when I requested that they didnt. If you do choose to stay there be cautious with all your valuables, lock them in the safe and know that the Do Not Disturb signs dont mean a darn thing.

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A TripAdvisor Member
Canada
19
Reviewed December 7, 2004

Our sixth time returning,we have always enjoyed the beautiful views,cleanliness and politeness of the staff.The proximity to the downtown area is also convenient.This time,however,errors in billing and the length it took to correct them,kept a busload of people waiting for us for 17 minutes even though we had started the checkout process more than a half hour prior to the scheduled departure.A number of people were nervous that they would miss flights because of the length of time it takes to process one's baggage at the airport.
The problem stemmed from our signing off the various bills in pesos and adding gratuities in pesos---well,some of these gatuities were given in dollars and were actually higher than the meals and drinks purchased!And then the red tape ensued..phone calls made,desk staff running around.And time passed...
All this could have been corrected in a timely manner had we received our bill at 6am by sliding it under our door as had been the policy every previous time and as their stated policy received in writing along with our keys this year.
This really put the damper on what could have been an excellent vacation.

  • Stayed: December 2004
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    • Rooms
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A TripAdvisor Member
Port Charlotte, FL
1
Reviewed December 3, 2004

We went with seven friends and it was the best group vacation we had. Hotel finisterra was very nice. Angel at the activities desk was great help on setting up our activities. You can't beat the fishing in Cabo and there is something for everyone. The service was fantastic and would definitely go back, matter of fact going back in May 2005. Tight lines and enjoy Hotel Finesterra in the one, the only, Cabo baby!!!

Thank A TripAdvisor Member
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Reviewed November 29, 2004

This was one of the worst vacations in the last 15 years! Construction outside, dark bathroom and dressing area, musty carpet and terrible food. Worst of all was reaction of management, who had a "too bad" attiutude. We'd rather go nowhere than return there.

4  Thank sherry wilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2004

Finisterra resort was an excellent choice--great place, good service, at an excellent price. The 1,400 sq ft Palapa Beach Club suite is worth the extra money. The hotel has full activities, 3 pools with varied temperatures, swim-up Palapa bar, 7 jacuzzis, and 7 acre beach. You can walk to downtown Cabo, Marina Park, or hike to Lands End and the Arch. There doesn't appear to be a bad room in the place, you can have a view of the Ocean, downtown Cabo, the entire bay and marina, and/or Gulf of California. I'm already planning my trip back!

4  Thank cooper_wf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Santa Clarita, Sunny Southern California
17
Reviewed November 17, 2004

I had a weekend trip to Cabo last week. After I'd made reservations, I read the reviews on Finesterra here on Trip Advisor. I have to say, I was leary of some of the things I'd read. I heard the beds were terrible. Well the beds were quite hard, yes....but if they'd throw a pillow-top on thier beds at Finesterra-you'd cetainly have heaven on Earth!
The rooms was spacious, tidy, well-ventilated and had a great view.
The beach was the most beautiful I've seen. It was soooo super quiet and the sand was amazing. I would highly recommend staying at Finesterra just for the location. I noticed that most of the other hotels are not on the Pacific Ocean side, and the beaches there were not as secluded or prestine as the one at Finesterra. You are a short walk from the action, and a short walk from complete seclusion.
I should mention that the food, service, pools and staff are the greatest as well.
Stay here, hard beds or not-I bet you'll love it! I can't wait to go back and stay longer.

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Additional Information about Sandos Finisterra Los Cabos

Address: Blvd. Paseo de la Marina s/n, Cabo San Lucas 23450, Mexico (Formerly Hotel Finisterra)
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Cabo San Lucas
#16 Family Hotel in Cabo San Lucas
#17 Spa Hotel in Cabo San Lucas
#18 Romantic Hotel in Cabo San Lucas
#21 On the Beach Hotel in Cabo San Lucas
#21 Luxury Hotel in Cabo San Lucas
Price Range: $251 - $528 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Finisterra Los Cabos 4*
Number of rooms: 282
Official Description (provided by the hotel):
Landmark Resort. Best location in town with Ocean and Bay views. Located in the "Heart and Soul of Cabo"!Live the legend of the new SANDOS Finisterra ALL INCLUSIVE RESORT unique architecture overlooking the Bay of San Lucas or enjoy the largest family rooms facing the Pacific sunsets in any of our Jr. Suites. All within a short walk to restaurants, night life, shops, fishing and water sports. Free WiFi in Lobby and Restaurants. Endless beach walks and amazing pools. Embrace the Cabo sun in any of our three amazing pools or have a snack at the largest and tallest Palapa in the Pacific. For the evenings enjoy a margarita at the historical Blue Marlin Bar where Keith Richards and Brooke Shields loved to relax. If you like tennis we have 2 courts for you free of charge. Ideal for Families or Couples that want the best value. The Jr. Suites Ocean View rooms have the largest capacity in Cabo sleeping 3 adults and 2 children with our 2 Queen and Sofa beds. Just perfect for the family that needs best value for their money! ... more   less 
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Also Known As:
Finisterra Hotel Cabo San Lucas
Hotel Finisterra Cabo San Lucas
Sandos Finisterra Los Cabos Cabo San Lucas

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