We stayed at the end of August for 2 nights. This review could have been way better as I actually had a good stay overall. We have to evaluate it as an above average class all inclusive resort, since that's what it is aiming to be and probably can.
Let's start with the good things since it was a positive experience.
LOCATION AND RESORT- It is a beautiful resort between the beach and the hills. You can easily walk to town. Just a small climb.
POOLS-There are 3 pools, really clean, and it was slow season so definitely more than enough for the amount of people staying.
BEACH-Beautiful beach that you can walk and enjoy the scenery. Swimming is not allowed.
ACTIVITIES-Not enough people this time of year for all the planned activities (about 25% of the scheduled events were actually taking place), but we were still pretty entertained and it looks like they have a full day schedule for the regular season.
RESTAURANTS-They were not keeping all restaurants open every day (again off season), but we were able to eat at most of them.
Don Diego was a nice decent sized buffet, with really good service. We had a good time here at lunch and dinner.
Tortuga has the perfect set up right on the beach, it is a la carte and we had a nice lunch and a real nice dinner, very good service.
Pool bar was fun to hang out at, seemed a little overstaffed for this time of year and they seemed to be a little unhappy (normal considering amount of tips per person). Still pretty good service here too though.
SERVICE - Most of the people working here that we got a chance to meet were very friendly and helpful. This is where we'll switch over to the areas of opportunity.
Let's talk about things that need improvement.
CHECK IN AND FRONT DESK - We had done some research and specifically asked for one of the newer rooms (there has been remodeling at this resort) and even pointed out that we were checking in on a birthday. The guy at check in, who clearly is not ready to handle being the first face of the resort (seemed to be too concerned about rules than customer service) said there was a mix up with the reservations, but would try to get a nice room ready for us and to just go ahead and have lunch as it may take an hour to an hour and half. We waited that long, at the end of an hour and 30 minutes that room was still not ready and they gave us another room, clearly not a newer room. (There is more about check in process below) I am sure all the rooms will be remodeled soon, and people will not have to make these requests but at a slow time like the end of August, a simple request made a few days in advance should have been easily accommodated in my opinion.
I asked the same front desk guy if there was construction going on and he assured us that it was all done. They were replacing handrails on the back side of the resort, which could be heard from the rooms at the start of the day (8am). Not the best noise to wake up to. I guess he didn't consider that as construction, but it still sounded like it.
More on the front desk and check in, we knew from our research that there was going to be some sort of time share pitch, but the same guy at the front desk was trying very hard to make it look like it was a normal part of the process that we had to talk to concierge first to hear about the resort details and then we would get the keys (it felt like he was trying to hide the time share part). Obviously we have checked in at a hotel before... So we sat down with the concierge/time share sales guy and kindly refused his offer for the tour (and $200 resort credit) and were allowed to get our keys. It was not very difficult or pushy, took about 5-10 minutes, but still has an unnecessary awkward feel to it considering we are paying for our stay at the resort.
ROOMS- We stayed in one of the rooms that have not been remodeled, and I can say it definitely felt like it was old. The glasses that were in the room felt like they had not been washed well, and the water dispenser was mostly empty.
FOOD AND DRINKS- The food quality was good, but there could be more selections (like more vegetarian friendly options). This may be just a slow season problem as well though.
There are many options for all inclusive and this resort has a lot of potential to be a better one of them. I can't really say it is yet, but I will not rule it out. It may deserve another chance perhaps once everything is complete and the staff is ready.
- Official Description (provided by the hotel):
- Landmark Resort. Best location in town with Ocean and Bay views. Located in the "Heart and Soul of Cabo"!Live the legend of the new SANDOS Finisterra ALL INCLUSIVE RESORT unique architecture overlooking the Bay of San Lucas or enjoy the largest family rooms facing the Pacific sunsets in any of our Jr. Suites. All within a short walk to restaurants, night life, shops, fishing and water sports. Free WiFi in Lobby and Restaurants. Endless beach walks and amazing pools. Embrace the Cabo sun in any of our three amazing pools or have a snack at the largest and tallest Palapa in the Pacific. For the evenings enjoy a margarita at the historical Blue Marlin Bar where Keith Richards and Brooke Shields loved to relax. If you like tennis we have 2 courts for you free of charge. Ideal for Families or Couples that want the best value. The Jr. Suites Ocean View rooms have the largest capacity in Cabo sleeping 3 adults and 2 children with our 2 Queen and Sofa beds. Just perfect for the family that needs best value for their money! ... more less
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- Also Known As:
- Finisterra Hotel Cabo San Lucas
- Hotel Finisterra Cabo San Lucas
- Sandos Finisterra Los Cabos Cabo San Lucas