We stayed at the Ridge in a 1-bedroom 2-bathroom suite. This was offered by the hotel as a free upgrade from a junior suite at Playa Grande. We appreciated the extra room and the exclusivity of the Ridge, but we potentially may have sacrificed a quieter sea view. Our suite overlooked the marina but was just above a traffic roundabout. It actually was entertaining at times and we enjoyed watching the flag raising ceremony at the naval base every morning. With the patio doors closed we couldn't hear a thing from the Cabo clubs which often were active til at least 5am.
The room was very well maintained and impeccably cleaned every day. The bed was extremely comfortable! We spent a lot of time out on the large terrace.
There was a fair bit of uphill/downhill walking involved at the Ridge, but this wasn't too much of an issue and you quickly learned to organize yourself in the morning to avoid wasted trips walking back to the room during the day.
Wifi was iffy in the room, really good on the terrace and at the pools.
Service at the resort was very good to excellent most of the time. We occasionally felt like the "invisible guests" with a couple of servers though (being bypassed during order-taking rounds, or dishes not being collected). However, that was the exception...Outstanding servers at the Ridge Pool were Flavio and Armando. Both were extremely charming and attentive, as were Francisco and Leonardo at the Lobby Bar.
We purchased the all-inclusive option for 4 days of our 7 day stay. The 87$/person/day was well worth it as we would have easily spent this amount on food and drink in a 24-hour period anywhere in Cabo. The food was all very good. We ate breakfast at the Ridge 3 times and once at Brigantine. We much preferred the a la carte service at the Ridge than the buffet at Brigantine. We ate twice at Puerto San Lucas which was also part of the all-inclusive. Excellent food and service and despite the menu stating that "premium" menu items were offered at 40% off, we were not charged for these items (I think they were re-evaluating the policy). The restaurant layout and decor itself feels somewhat cavernous and almost banquet hall-like. Some remodelling (maybe sectioning it off) could definitely transform it into a more intimate space.
We had 2 dinners at Calima (both on Seafood Nights) and were very happy with the filet mignon, the lobster tails, and the scallops. Again, not being big fans of buffet, some a la carte options for starters and desserts would have made our dining experience perfect. There were several wines by the glass that were included. We stuck with the LA Cetto chardonnay at Calima and the LA Cetto white zinfandel at Puerto San Lucas and would have liked a LA Cetto red rather than the Chilean offerings...a question of personal taste.
Lunches were at the pool. Excellent ceviche, sashimi, fish tacos, fries...
I had 2 spa treatments. The spa was lovely and the treatments were attentive. Being at a resort, the prices were quite high in comparison with comparable treatments at spas at home, but still a nice indulgence.
This is a beautiful resort which is clearly client-centered. There are a few things that would change our rating from an overall "very good" to an "excellent". 1- Providing bathrobes in the suites (this is actually a very big thing for me-the time spent on the terrace between having a shower after a day at the pool or beach and dressing for dinner...) 2. We would have liked to play mini golf in the evening when it wasn't quite so hot outside, but there are no lights, so this wasn't possible. A pretty easy fix...3. The administration should seriously consider making the Ridge entirely adult-only. This would add to the exclusivity of the resort and clearly set it apart from the Playa Grande. Despite the "adult-only" pools, management seemed to turn a blind eye to parents who had their infants and young children in and around these pools for the entire day.
We would highly recommend this resort for the location, service, food and rooms.