We own a penthouse here during the week of July 4th. We arrived at the hotel after a long and expensive flight. When we arrived, our unit was sold to someone else for the week. They said we banked our week with RCI (the timeshare exchange place), which we did not. They said there was nothing they could do. After a bunch of haggling and making a scene in the lobby, they agreed to give us a unit up on the new wing of the hotel, called The Ridge. This unit was a two-bedroom unit, but not a penthouse like our other unit. On top of this, they said we needed to pay a $650 maintenance fee. We said we already paid it for the year with our other unit. They said that this was what was necessary if we wanted the unit. They explained the other option is we could give up next year's week and only pay $200 for the current unit. As you can see, this is how these places make their money. Timeshares are definitely the wrong way to go!!!!! DO NOT BE TRICKED INTO BUYING THESE UNITS--YOU WILL BE SORRY!!!!!
Anyway, we got our unit, and everything was nice and new, as we expected. The housekeeping was clean and the staff very friendly. The units are definitely nice, but that is expected since the units are only between 2-5 years old. The master bedroom bed was very comfortable, but the other bedroom's bed was very hard. The two nights I slept on that bed, I woke up with a terrible backache. The views from The Ridge are fantastic, and you can see the city, marina, and the ocean from up here. The only problem is that if you want to go down to the lobby, beach or other pool area, you have to hike down three elevators and a long breezeway to get there. It takes nearly 15 minutes to get to the beach.
The pool area up at The Ridge was nice with a waterslide for the kids to play on. The water was fairly clean, and again, the views were fantastic up here. There is no happy hour up here like there is at the rest of the hotel, so we thought that was strange. We just brought our own beer and made our own margaritas in the room anyway. Drinks at the hotel will set you back 3-7 dollars each. Food was good, but the service extremely slow. And our leftovers remained on the table all afternoon.
Watch your towels here!!! THE STAFF WILL TAKE YOUR UNATTENDED TOWELS AND YOU WILL BE CHARGED 18 DOLLARS FOR EACH TOWEL!!!! It has happened to us on numerous ocassions. Believe me on this one.
Room service had a good selection of food, but it took over an hour to get our food on two ocassions. As long as you stick with quesadillas, tacos, nachos, it is not too pricey. But if you want entrees, it will cost you an arm and a leg.
My wife said the spa treatment was great. She had ordered a $90 facial treatment which lasted about an hour. When she checked out to pay, the lady said it would cost $135. My wife said she was quoted $90 for the treatment, and the lady became extremely defensive and said no she did not. My wife luckily had the paper which said she ordered the $90 treatment, and said she would report her to management if she did not get the quoted price. Finally, they gave the treatment to her for the $90.
The grounds here are beautiful, I cannot argue with that. But everything else stinks here. You can just feel that the hotel and its staff is after your money. These people know we have money, and they want it badly. So much for the old days and the quiet little fishing and surfing villages where you could get a beer for a quarter. Gone are those days!!!
I am sorry I bought a few timeshares here. I own two one bedrooms and the penthouse, and I wished I had put the money to better use. But at least, with RCI, I can exchange them for other places. I do not think I will visit here for quite some time. This last trip just did our family in.
I think you could do much better at one of the Melias, the Westin, or one of the other hotels. Make sure you go somewhere where the units are sold out so you won't have these sleazy timeshare people trying to sell a unit to you.
- Official Description (provided by the hotel):
- Located on Baja California's most exclusive and private Beach, along the Pacific Ocean side and a few steps from the Land's End and the famous natural arch, this charming, Mexican hacienda style all suite resort sits on eight acres of beach, only a few steps from the sparkling Pacific Ocean and a few minutes’ walking to downtown Cabo. This is a dramatic setting to relax and enjoy your dream vacation under the sun. If it’s shopping, fine dining and nightlife you’re looking for, downtown Cabo San Lucas is just a short stroll away. And if you’d really like to reward yourself, the world class Grand Spa will be waiting with a full range of luxuries that will nurture your body and soul. The Playa Grande Resort features all suites with private balconies, kitchens or kitchenettes, and distinctive touches such as marble floors, granite counter tops and hand crafted furniture and decor. ... more less
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- Also Known As:
- Playa Grande Hotel Cabo San Lucas
- Playa Grande Cabo San Lucas
- Playa Grande Resort Cabo San Lucas, Los Cabos