This is a BEAUTIFUL resort with 95% employees who are so nice, helpful, and considerate. I, unfortunately, met one of the people in the 5%. She is the Front Desk Manager, Ana. I needed to get into our family hotel room because our food for the week and my little sisters' clothes were in there and our parents were out on the fishing boat all day. My parents woke up early for the trip, and forgot to leave a room key. My name is on the family account for the rooms (I was staying in another one of our family hotel rooms and am in my twenties) so I thought it would be no problem to get a key. Boy, was I wrong! Ana kept saying "I understand" when she had no clue what she was talking about. She caused us a lot of trouble that day, and had poor customer service. The other people who we worked with at the front desk had been wonderful all week, but their manager needs to show more kindness.
- Official Description (provided by the hotel):
- Located on Baja California's most exclusive and private Beach, along the Pacific Ocean side and a few steps from the Land's End and the famous natural arch, this charming, Mexican hacienda style all suite resort sits on eight acres of beach, only a few steps from the sparkling Pacific Ocean and a few minutes’ walking to downtown Cabo. This is a dramatic setting to relax and enjoy your dream vacation under the sun. If it’s shopping, fine dining and nightlife you’re looking for, downtown Cabo San Lucas is just a short stroll away. And if you’d really like to reward yourself, the world class Grand Spa will be waiting with a full range of luxuries that will nurture your body and soul. The Playa Grande Resort features all suites with private balconies, kitchens or kitchenettes, and distinctive touches such as marble floors, granite counter tops and hand crafted furniture and decor. ... more less
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- Also Known As:
- Playa Grande Hotel Cabo San Lucas
- Playa Grande Cabo San Lucas
- Playa Grande Resort Cabo San Lucas, Los Cabos