Overall the complex is very well-maintained and has beautiful views. On first arrival I was extremely turned off by the pushy timeshare salespeople. We had just flown from TX with 2 small children and spent .5 hours getting our rental car and trying to find the place (which is very poorly marked), then spent another 15 minutes checking and were told to stop at the "welcome desk". BEWARE, THIS IS CODE FOR TIMESHARE NONSENSE!!! We were told we could get a $200 voucher if we took a 1.5 hour "tour". BEWARE, THIS IS CODE FOR TIMESHARE NONSENSE (and I have been told the tour is 2+ hours)!!! I have been there before so I knew to just say no and walk away. The rooms are spacious yet need some updating...old furniture, big old-fashioned TVs, cheap sofa. It wasn't horrible but considering the luxurious appearance of this resort I didn't expect furnishings from Motel 6. Most everything at the resort is overpriced which is somewhat expected. However, I was very annoyed and had to complain about the room service SCAM. I have traveled all over the world and stayed at many places so I know to read the fine print. The menus clearly states "GRATUITY NOT INCLUDED" and mentioned NO DELIVERY FEES yet when they gave me the receipt there was a 15% gratuity added automatically. When I questioned the person who delivered he told me it was a "delivery fee" which is absurd since these are never percentages. I then called room service and was told the same lie so I decided to call the front desk. I was finally told the truth and that I did NOT have pay this. 15% is reasonable but for the staff to try to scam additional money is sleazy but definitely expected in Mexico. Overall the place is very nice and the majority of the staff are excellent. My advice is to buy your food/supplies at Walmart and question anything that doesn't sound right....everyone is trying to make an extra buck. The final SCAM was the bill I received at check out which had an "optional" $1/day donation to some unknown organization....make sure you read the charges and have them remove this nonsense. Regarding internet, it is a joke that a fancy resort cannot provide free Wifi which you can get almost anywhere these days. If you want internet you are forced to pay a ridiculous amount and go through a 3rd party company [which I believe is actually them but this limits there responsibility] and the service is very inconsistent
*** also check out Cabo vouchers online for discounts!!!
- Official Description (provided by the hotel):
- Situated on the western side of the tip of Baja, overlooking the Pacific. The resort's 50-acre site and expansive private beach provides guests with a uniquely tranquil and secluded setting. As you pass through its gates and gaze upon the endless stretch of pristine coastline, you will know that something special lies ahead. Bathed in light from sunrise to sunset, this refuge of luxury is the ultimate destination for romance and seclusion. ... more less
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- Also Known As:
- Pueblo Bonito Sunset Beach Hotel Cabo San Lucas
- Pueblo Sunset Beach
- Pueblo Bonito Sunset Beach Resort
- Pueblo Bonito Cabo
- Pueblo Bonito Sunset Beach Golf & Spa Resort Cabo San Lucas, Los Cabos