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“Giovanni and Jack”

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Marina Fiesta Resort & Spa
Ranked #29 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
La Quinta, California
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Giovanni and Jack”
Reviewed July 24, 2014

First of all we got the room we reserved when we got their. But because it was not big enough for my wife. Giovanni at the front desk was more than gracious to change the room the a bigger on free of charge the following day. No problem at all. My wife was so happy (room 525 to 216). Third day, spent an afternoon at the pool. I went to the bar, thought I would have to wait, but within seconds I was greeted by Jack, who would be out server. This guy did an excellent job taking care of us all afternoon. What service. I work for the Hilton. Last Year we went to another property. Because of these two guys we will come back to Marina Fiesta again. Very friendly staff,

Room Tip: Talk to the front desk manager, Giovanni. That's it. First class service.
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  • Stayed July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank patrick d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaFiestaResort, Guest Relations Manager at Marina Fiesta Resort & Spa, responded to this review, July 29, 2014
Our staff is highly trained to make your stay with us unforgettable. Thanks for your kind words, Gionavanni and Jack send you many greetings, we hope you come back soon.
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2,765 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (684)
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English first
California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 23, 2014 via mobile

The location is perfect. We had easy access to marina, restaurants, shopping and beach. Our room was beautiful with a great view of both the pool and marina. The staff were very friendly and helpful. The only negative would be that they need more staff. They have probably cut back on staff due to economic issues, however the staff do seem to have to wear many hats. But over all loved the place! Traveled with my two boys age 7 and 14 and my friend and her son age 14. Everyone had a great time!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank imtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaFiestaResort, Guest Relations Manager at Marina Fiesta Resort & Spa, responded to this review, July 24, 2014
Thanks for your advice we will keep them in mind for our next meeting. We will be waiting for you and your guys for your next visit. Greetings
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Hudson, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 23, 2014

I booked two rooms for 10 days for mine and my brothers families on the advice of a friend. We couldn't have been more pleased. The facility and our rooms were beautifully maintained. The resort is located right above the marina making the views wonderful as well as making it very easy to walk to a great number of shops and restaurants. I have already thanked the friend that made the suggestion and made plans to go back again.

Room Tip: Rooms with a balcony facing the pool will also have a marina view.
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  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank mikeshipley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaFiestaResort, Guest Relations Manager at Marina Fiesta Resort & Spa, responded to this review, July 24, 2014
Dear Mike, definitely the best advertising is the one make by a friend and of course living your own experience. We really appreciatte your friends recommendation. Come back soon.
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San Francisco, California
Level 6 Contributor
108 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed July 21, 2014

I stayed here in the junior suites for a bachelorette party (8 girls) using a LivingSocial all-inclusive deal. For each pair of girls, the rooms had a lot of space with dual sink bathrooms, two queen beds (or a king bed), and a kitchenette complete with microwave, fridge, and some kitchen tools that we never used. We were each given wristbands with a number to register us for food service and had to report our room number each time we ate. It was a great location and the staff are really nice. Wifi was accessible in the lobby for free. It's available in the rooms for a fee. The first night, I had trouble sleeping with the fridge making weird noises--FYI for light sleepers. (TIP: Pull down on the shower faucet to activate the shower head--one of our girls didn't know how to start the shower in the bathroom.) The second night, I slept a lot better, probably because we were out so late and much more tired.

Cons: tiny ants in the bathroom, pool is off limits at night, food from participating inclusive restaurants was underwhelming.

Pros: great hospitality with the staff, free wifi in the lobby, variety of mixed drinks at the bar, very safe with a security guard coming to and from late at night, great location and walking distance to downtown, comfortable beds.

Overall, Marina Fiesta was a great value to stay. I'd think about eating elsewhere, but I'd stay for the location.

  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Halo345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaFiestaResort, Guest Relations Manager at Marina Fiesta Resort & Spa, responded to this review, July 24, 2014
Hospitality is our calling card. Thanks for your feedback. Come back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 21, 2014

I have been to real ALL-INCLUSIVE resort and this is not one of them. The main problem is the Management. You can easily notice that they cut staff and services. Like other reviewers noted, most of the cheap booze is free and the good stuff is paid a premium. Food selection is Fair to Poor, service extremely slow, and will not be staying again. Spend your Hard earned money at a better location.

Room Tip: Don't Stay Here
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  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank Martin I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaFiestaResort, Guest Relations Manager at Marina Fiesta Resort & Spa, responded to this review, July 23, 2014
Our all inclusive plan is within the most complete programs, we are sorry it didn´t fill your expectations. Thanks for your feedback.
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Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 20, 2014

We stayed at the Marina Fiesta July 14th-19th for our wedding anniversary. We did have a good time but there was a definite bias for the larger groups who tipped more. We had difficulty with getting waiter's attention at the pool because they were running getting food and drinks for several large parties who continued to tip them. My husband and I saw no reason to tip someone 20.00 for two cokes, however, it was a long wait for those drinks. The food was good at the 5 different restaurants, but there was a bias for the all-inclusive vs the "regular" customers and we were often given a different menu than others.
The concierge, Wendy, was often indifferent to any problems. We were told to register at 9am each morning for dinner . but heard her on the phone giving people reservations for the whole week. When I asked about that she denied it. I guess she should'nt speak Spanish in front of people and assume they dont understand. The day we checked out we asked for help with the shuttle company, and again Wendy refused to help us contact the company. Miguel, on the other hand, who was NOT the concierge, offered to help us and he called the shuttle company, who was very late in picking us up, and he got them to bring a special van to come get us.
WHile Im at it I should warn you about the Grayline shuttle company. We paid them ahead of time to pick us up at a certain time. They were late, claiming difficulties with a van, employees etc. We were picked up late, then the driver made a detour to pick up another employee. She sat in the van and talked to her mother on her cell and then we made another detour to drop her off at her bus stop! We considered ourselves lucky to get to the airport only an hour and a half later than expected and made it to our flight as it was boardng.
Overall, the hotel was clean, comfortable and easy to get to shopping, the beach. and water sports. Most of the empoyees were willing to help with any problem and were always friendly. I recommend the Land's End tour, they were very professional and imformative.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaFiestaResort, Guest Relations Manager at Marina Fiesta Resort & Spa, responded to this review, July 24, 2014
We are very sorry about the situation with Wendy, she is known as a great concierge, maybe this was a misunderstanding but for sure we are going to do something, we are really sorry. Thanks you for your feedback. Come back soon.
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Idaho
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 19, 2014

We stayed at the Marina Fiesta July 13 -18 for my brothers 50th birthday. I am writing this while it is fresh on my mind. We were 4 couples in 4 rooms.The Marina Fiesta has many good qualities. For seasoned all-inclusive resort travelers there are some things that will annoy you. This is not an ONLY all-inclusive resort, meaning you can stay here and not have all-inclusive. These kinds of resorts, like others we have stayed at try to supplement their bottom line with cash sales of alcohol, food and other amenities. With that style of a resort, they have to have signed tickets and receipts for everything. It would be too easy for an employee to keep funds from a paying guest and write them off as all-inclusive. Of course this is the key reason for having to sign and document every beer, burger..etc. The good news is that the process is not that painful. The servers are fairly mellow and work with you on keeping your tab open until your are done for the time at that location. In general the beer and drinks are cold and they offer a decent selection of included brands. The strength was decent most of the time. Generally had no problem getting a buzz on, with the exception of an occasional weaker mixed drink. The food was an interesting mix. The breakfast buffet was always hot and had plenty of variety. The head chef manning the omelet and egg station was very professional and a dollar tip would double his already great service. Special requests were easily honored. Lunch at the pool dinning was mostly off a limited menu. The buffet was up and running a couple of days and decent. Dinner was a mixed bag. I will confirm that each of the included restaurants had a separate menu for the all-inclusive dinning. One of the bigger concerns was a lack of consistency on what and how you could order meals. One night and one waiter may let you order what ever you wanted, no questions asked. The next time at the same restaurant a different waiter would limit you to 3 items total..calling it a 3 course meal. I would strongly suggest that they prepare a written policy on ordering dinner, provide it to the guest and the servers and then stick with it. The inconsistency is very difficult to deal with. With that said, we never went hungry! The quality of dinner was good. Some meals were very good, some not as good. Everyone has different tastes and preferences. There were certainly friendlier servers then others and wait times could get long. They seemed short staffed at times. In General food service could use some work. (My wife and I have 50 years combined food service experience). The rooms were nice. Of the 4 rooms, we got the biggest (215). While we had all paid the same price, we had 4 different rooms. This may have been because my brother may have asked that they all be together.
Like many other reviews, there were a few staff that stood out. Jack at the pool was a hard working man, other staff could learn from him. Jarrod at the front door was very friendly, knowledgeable, helpful, and remembered our names from day one. Carlos at the lobby bar was also took good care of us. We felt we got a good deal through an offer at living social. We were there for 5 nights. We were well fed, drank what we wanted, slept well and it was a good value for us. The location is good. close enough to the beach for not being right on it. Close to the mall, a cool place to walk in. Close to other shopping and close enough to night life, all with in waling distance. We always felt safe. I think I have hit the main points. Ask if you have a question! I am not sharing more photos as there are pleanty of accurate ones out there.

Room Tip: It is a small enough resort that most of the rooms are decent location.
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
8 Thank Rzukes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaFiestaResort, Guest Relations Manager at Marina Fiesta Resort & Spa, responded to this review, July 24, 2014
Very detailed a chronic, thanks for taking the time to do it. Thank you for your visit us. Greetings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Fiesta Resort & Spa

Property: Marina Fiesta Resort & Spa
Address: Blvd. La Marina | Lotes,37 y 38, Colonia Centro, Cabo San Lucas 23410, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Top resorts Hotel in Cabo San Lucas
#18 Family Hotel in Cabo San Lucas
#19 Business Hotel in Cabo San Lucas
#21 Spa Hotel in Cabo San Lucas
#24 Luxury Hotel in Cabo San Lucas
#27 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marina Fiesta Resort & Spa 4*
Number of rooms: 155
Official Description (provided by the hotel):
Or the ultimate Cabo vacation with the best location, luxurious accommodations, and the most amazing experience, the Marina Fiesta Resort & Spa is unbeatable. Experience the heart of Cabo San Lucas at it's best and take advantage of its unique Dine Out All Inclusive concept where you can enjoy an A la Carte All-Inclusive dining at a selection of fine dining restaurants and bars down at the Marina Golden Zone and at selected restaurants at its sister resort Hacienda Encantada. ... more   less 
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Also Known As:
Marina Fiesta Resort And Spa
Marina Fiesta Hotel Cabo San Lucas
Marina Fiesta Resort & Spa Cabo San Lucas, Los Cabos

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