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Traveler rating
3,093
2,088
754
368
249
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Reviewed 4 weeks ago

During our all inclusive time here we decided to do the paddle boards and kayaks. Omar was the man who led us for both activities and he was amazing! He was patient, easy to understand, and great for beginners!

Date of stay: January 2020
Trip type: Traveled with family
Thank cbearblackwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 4 weeks ago

Dear cbearblackwell

Thank you for expressing your great satisfaction with Villa del Palmar Beach Resort & Spa Cabo San Lucas and for sharing the details of your stay with us.
I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Omar, from entertainment team.
On behalf of our Villa del Palmar Beach Resort & Spa Cabo team, we look forward to your next visit.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My fiance and I stayed at Villa del Palmar while finalizing wedding planning for our upcoming Cabo nuptials (at a different venue). This resort company is out to get every cent they can out of you, and in that vein they do not allow visitors (they want you to book through them and are scared visitors are cutting into their profits). This was a major challenge not knowing ahead of time as I was attempting to have a hair and makeup trial while in town. They stopped my hair & makeup artist at the gate and I had to talk to multiple people who had to talk to their manager to let her in then they threatened us with fees. The wifi was also spotty and did not work on our final day. We got mixed messages from different staff members regarding whether you needed to pay for wifi access. It seems that you do have to pay for wifi but we lucked out that someone at the front desk gave us a password for a network we were able to use for free which worked for part of our visit.

Pros: room was clean, air conditioning worked, had a peekaboo view of the water from the room, location okay.

Cons: on site food & drink is overpriced and REALLY bad (we ate it once out of desperation and did not make that mistake again), staff hustles you to book services through them, no visitors allowed (hair and makeup artist, see above), halls are musty and construction was going on in the building we stayed (no noise from this at night, although you could hear everyone in the hallway from our room, not sure if there was construction noise during the day as we weren't there), wifi is unreliable and costs extra. I think it is obvious from the listing that this is a huge/busy resort, that being said we pretty much spent as little time here as possible other than sleeping. Maybe resorts like this just aren't my speed, but it was not a relaxing place to be. Personally, I would not stay at Villa del Palmar or the two adjoining resorts (Villa del Arco and Villa La Estancia) run by the same company again (and we'll recommend our wedding guests avoid them). Was not worth the trouble just to be on the beach.

Date of stay: January 2020
    • Value
    • Rooms
    • Service
1  Thank amandabI7069VO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 4 weeks ago

Thank you so much amandabl7069VO for the time you took to express your comments about your stay.
I sincerely regret that your satisfaction was affected by the perception you got about some of our basic security and visitors general rules, our value guest are able to of course receive visitors on specific timely to spend some time with you around the pools or comoon areas, unfortunately the room privacy is only for guests, sad that the options offered had not full fill your specific needs.
On regards your concern about internet service, we are glad to inform that our network in the resort is going in to and update improvement during these past and continued weeks, reason why we are epxeriencing some strougle details with the signal and we are offering some options to used it complementary, great that you got this option too.
We took note of your remarks about the prices and the quality of the meals and drinks offered at the resort. Rest assured that they will be addressed to the involved manager.
On the other hand we are happy to read you like the cleaninest,and air conditining of the room as well as the location of the resort.
Thank you for sharing your thoughts with us. Your remarks will be noticed. We take them by heart.
We hope to have the opportunity to welcome you back to Villa del Palmar on future vacations and to be able to change this experience.
Respectfully,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Spent a few days here with the family recently. Stayed in a 1-bedroom suite that was comfortable, had a view of the ocean, and we totally appreciated the kitchen amenities.

While small, the pools are fun for the kids and the beach is beautiful and swimmable. There's a good gym that never got too crowded and the free tennis was a nice touch. We also appreciate that it's not too far of a walk to town.

The real downside of this place is that I felt constantly on edge as if they were trying to get every last penny (or peso, in the case) out of me. This starts during the pro-longed checki-n process.

You're tired from a long day of traveling and you just want to get to your room and put your things down. They try to upsell you on the all inclusive food/drink package (for a discount that's actually the same price as what's available online).

You finish checkin, and you're immediately acosted by someone who has some vague "information" they want to give you, which is really just trying to get you to go to a timeshare presentation.

You head to the Palmita market for a few snacks, and the prices are 3-4 times higher than a typical store in Cabo (I get that they can do some mark-up, but it just felt egregious).

You sit at the pool, and a "pool concierge" comes by to again try to get you to go to a presentation about timeshares.

It just feels like this drip-drip of constant sales. While I get that it's not the highest end resort and they are seeking to maximize profits, if all you want is a relaxing few days in the sun, the aggressive approach of staff at this property make that hard to come by.

Date of stay: January 2020
    • Location
    • Rooms
    • Service
1  Thank trustyrusty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 4 weeks ago

Dear trustyrusty

We thank you for taking the time to write a note regarding your stay with us, and for bringing this valuable information to our attention. Your ratings and comments help us a great deal in our effort to improve our service.
I sincerely regret that your satisfaction was affected by (issue: room, service, reservation, restaurant, etc.).It is important for us to identify opportunities for improvement in order to sustain our exceptional service.
You can be sure that your observations have been shared to those involved and actions will be taken in order to increase our value guests’ level of satisfaction.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

From the time we arrived until we left, from the bellmen to the front desk to the management we felt welcomed.

Rooms were large and well appointed. Hotel is on beautiful beach, right outside pool area. Convenient location to downtown

Many restaurants to choose from....Food excellent.

We were especially grateful to Fernando and Gabby,...They are so professional, friendly and accommodating.... By the time we left we felt we were leaving our friends. Fabulous attitude and so gracious...They took pride in their jobs and their hotel.

First time there, will definitely return.

Date of stay: December 2019
    • Location
    • Rooms
    • Service
Thank washeights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 4 weeks ago

Dear washeights

Thank you for providing us the opportunity of hosting you at Villa del Palmar Beach Resort & Spa Cabo San Lucas and for taking the time to share your experience with us.
I am please to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay.
Thank you for the oportunity you gave me to henhance your stay as best as possible, me and Fernando Bernal our residence manager are really proud to be on the Villagroup family, I thank you for your comments.
It will be an honor for Villa del Palmar Beach Resort & Spa Cabo team, to have you back and keep offering memorable experiences.

Kind regards,

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Reviewed 5 weeks ago

Rooms were very nicely kept with all the amenities needed for a comfortable stay. With all the restaurants on the property, never had to wait to eat. There was plenty of activities to do on and around the grounds of the hotel for both young and old! We were especially fond of the California Bella the food was always on point! The Chef was able to cook our "catch of the day" to perfection and was served by our favorite server Esther. Esther would always provide us impeccable service and excellent advise on the foods that we liked she made our stay extra special. Thank you Esther, can't wait to go back and visit with you again.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank 254tonih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 4 weeks ago

Dear 254tonih

Thank you for expressing your great satisfaction with Villa del Palmar Beach Resort & Spa Cabo San Lucas and for sharing the details of your stay with us.
I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Esther, from waitress team.
On behalf of our Villa del Palmar Beach Resort & Spa Cabo team, we look forward to your next visit.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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