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Cabo San Lucas
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Reviewed January 7, 2020

We spent a week at the Villa del Palmar over the Xmas holiday. The resort is warm and inviting, and a comfortable place to stay for couples, families, young and old. Many rooms have beach views, which were lovely.
The all-inclusive food plan is a great option, with many choices and some really excellent restaurants. Since the Palmar shares space with two other resorts, it created a feeling of a safe and comfortable environment - particularly in the evenings. We did not need to go into the town of Cabo for meals, and there was a shuttle to take you around which was very convenient. The pre-trip concierge helped us plan some fun activities, which we really enjoyed and helped us feel organized for the week. The onsite concierges were also very helpful. The market and small stores on the premises were very convenient. All in all, we had a great stay at Villa del Palmar.

Date of stay: December 2019
Thank lornak217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded January 9, 2020

Dear lornak217

Thank you for providing us the opportunity of hosting you at Villa del Palmar Beach Resort & Spa Cabo San Lucas and for taking the time to share your experience with us.
I am please to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay
It will be an honor for Villa del Palmar Beach Resort & Spa Cabo team, to have you back and offer you our sincere hospitality on your next visit.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020 via mobile

Friendly staff. Place is older. There are trying but it is only a three star at best. Entertainment was mediocre. Food not too bad. Layout nice if you have pool view. Won’t come back. Too many other places.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank DClements
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded January 9, 2020

Dear rdjsa123

Thank you so much for taking the time to write a review after your stay with us. Your comments, along with the comments of our other valuable guests, help us to continuously improve our processes and service levels.

We are very sorry to learn that you percive the resort older and that you percibe the quality of our food superb and we did not fulfill your expectations and are do not likely to return. We assure you that every note is reviewed and you can be sure that we will be working on finding ways to improve the room accommodations.
We are sorry to learn that you stay was less than superb and that you are not likely to return.

we offer you our apologies for any inconvenient caused to you. We look forward to welcoming you once again and make your stay at Villa Del Palmar a memorable experience.

Respectfully,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020

A perfect location for a stay at Cabo San Lucas. Great restaurants, pool service, beach access and nightly entertainment for the whole family. My family is definitely returning in the near future. The staff made our stay a wonderful experience.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded January 9, 2020

Dear Robert G

Thank you for providing us the opportunity of hosting you at Villa del Palmar Beach Resort & Spa Cabo San Lucas and for taking the time to share your experience with us.
I am please to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay
It will be an honor for Villa del Palmar Beach Resort & Spa Cabo team, to have you back and offer you our sincere hospitality on your next visit.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2020 via mobile

We stayed at Villa Del Palmar from Jan 1 -5 with our two 18 year old girls. We had the best time! Most memorable is the wonderful staff! From the towel lady to the cleaning staff, everyone is super friendly! One of the waiters especially, ANDRES, went out of his way to get us everything we needed and more! He was so friendly and genuinly wants to make sure we had the best time!
A very special shoutout goes to RODRIGO (he’s from Peru)! He made the daily poolside Bingo a lot of fun and treated us (eapecially our girls :) like family! On top of that, he is one of the great dancers in the evening theme shows! Such a friendly and talented guy who made our stay even more fun! By the way, we loved all the shows but the Michael Jackson show was awesome!
Even though the rooms are a little outdated, the location, food options and especially the wonderful staff make more than up for it!
We’ll be back for sure! Muchos Gracias to all staff at VDP!

Date of stay: January 2020
Trip type: Traveled with family
Thank jeroen1n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded January 7, 2020

Dear jeroen1n

Thank you for expressing your great satisfaction with Villa del Palmar Beach Resort & Spa Cabo San Lucas and for sharing the details of your stay with us.
I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Andres, from pool waiters team and Rodrigo from entertainment staff.
On behalf of our Villa del Palmar Beach Resort & Spa Cabo team, we look forward to your next visit.

Kind regards,

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Reviewed January 6, 2020

We used our timeshare week with the parent organization for this resort (UVC). It was our first visit to this resort. We had a fantastic time in this lovely facility. There are really three separate condominium facilities (this one, Villa del Arco and Villa Estancia) side by side with a trolly running between them. Our unit was spacious and was very well equipped with a full kitchen (convection oven and microwave in one unit), full-sized refrigerator, two baths, a large bedroom and a balcony with an ocean view and view of the extensive pool area. Between the three facilities there were multiple fine dining and casual restaurants, multiple recreational facilities, two spas, and a beautiful ocean beach. The entire resort area had a spectacular view of Los Arcos rocks. We were there for New Year's Eve and saw a fantastic fireworks display from our balcony. We cooked all of our own breakfasts and about half of our lunches and dinners, visiting the resort restaurants for the rest--the food was delicious. There was a stage show and extensive buffet available every evening. There is a store with limited groceries on site, and there is a giant Walmart about a mile away, easily accessible by bus (less than $1.00) and taxi (about $9.00).

But our highest praise is reserved for the unbelievably excellent service in the entire resort. The staff is unfailingly kind and attentive. They met our every need immediately, and with a smile that felt entirely genuine and warm. We really felt pampered by these wonderful staff people.

If we had one drawback, it was with the reliability of the WiFi and Internet service. It was difficult to maintain a connection, but we understand this facility is being currently upgraded.

Villa del Palmar is the one of the three facilities that seems to be oriented toward families. There were many children, but there was so much for them to do, they seemed happy and well occupied. The other two facilities are much more sedate and quiet. But we were happy to be in the one facility that was the center of most of the action of the resort.

Room tip: Choose an odd numbered room in the third building. These have the best views and are nearest the pool, beach and two of the restaurants.
Date of stay: December 2019
    • Value
    • Cleanliness
    • Service
1  Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded January 7, 2020

Dear William B

Thank you for providing us the opportunity of hosting you at Villa del Palmar Beach Resort & Spa Cabo San Lucas and for taking the time to share your experience with us.
I am please to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay.
It is correct, we are on the way to update ther WiFi service, as well as some others updating areas, such the Taco Bar-Sushi and at night Carbon Restaurant had just upgraded, a brand new elevator is beeing placed on building three in the lobby, great things like that to enhance everybodys experience.
It will be an honor for Villa del Palmar Beach Resort & Spa Cabo team, to have you back and offer you our sincere hospitality on your next visit.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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