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Cabo San Lucas
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3,093
2,088
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All reviews taco bar bella california whale slide sports bar time share villa group all inclusive package timeshare presentation musty smell nightly shows upper pool ocean view pool side our waiter all inclusive plan great vacation tacos
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Reviewed December 30, 2019

Check in was a nightmare. When finally got checked in, room smelled horrible. They only had 1 other room and it was just as bad. They told me housekeeper was coming and never did. Wanted me to burn candle but no matches or lighter.

Date of stay: December 2019
Trip type: Traveled solo
Review collected in partnership with Cancelon.com
Thank n0dumbbl0nde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded January 1, 2020

Dear ndumbbl0nde

Thank you for taking the time to share your comments with us and for trusting us with your vacation.I am sorry that we did not provide the experience that you and your family expected. It is very important for us to know the áreas that we need to improve.
I sincerely regret that your satisfaction was affected by smell in the room. It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Your may rest assured that your comments about mildew smell you referred will be taken into consideration.
We truly hope that in the future you would give us the opportunity to welcome you once again and to be able to offer you with the quality and service you expect and deserve.

Respectfully,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2019

Pedro our enchanted good bartender and good guy... the bartender Victor , Domingo , Diego (Guapo),Jeremias especially Andres at breakfast , jesus , Lupita our concierge. And the rest of the staff at Villa Del Palmar were absolutely outstanding in providing the best service and attention to every detail with kindness. There was nothing a beautiful vacation needed except them...

Date of stay: December 2019
Trip type: Traveled as a couple
Thank Chorizozon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded December 30, 2019

Dear Chorizonzon

Thank you for expressing your great satisfaction with Villa del Palmar Beach Resort & Spa Cabo San Lucas and for sharing the details of your stay with us.
I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Victor, Domingo, Diego Jeremias, Andres, Jesus,all from food & beverage team, and Lupita your concierge.
On behalf of our Villa del Palmar Beach Resort & Spa Cabo team, we look forward to your next visit.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2019

Beautiful resort. The locals are a little pushy down on the beach but it’s nothing you can’t get through but Erick mad it so much better he wa always close by and was the best at his job.
Tahnk you Erick your the man.

Date of stay: December 2019
Trip type: Traveled with family
Thank D6658KBchadg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded December 30, 2019

Dear Erick A++++++

Thank you for expressing your great satisfaction with Villa del Palmar Beach Resort & Spa Cabo San Lucas and for sharing the details of your stay with us.
I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Erick, from pool waiter team.
On behalf of our Villa del Palmar Beach Resort & Spa Cabo team, we look forward to your next visit.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2019 via mobile

I’ll start with the positives -
+ Great staff - friendly, attentive (only a few cranky ones but most attentive staff I’ve seen at a hotel/resort)
+ Great location
+ felt very safe (gated, plus staff to keep people from coming up from the beach)
+ Restaurants were good (sushi was delicious!)
+ Rooms were good size, views were good
+ Room temperatures were good
+ TVs and the selection of channels was appreciated.
+ Concierge was helpful with reservations at the restaurants in both Villa del Palmar and Los Arcos.
+ Fun atmosphere.

Negatives -
- the smell (coming from the vents) was terrible. Definitely from years of being a beachfront property. We had to wash everything when we got home and even paperwork picked up the smell (having to air out the games and puzzles we brought)
- The smell of the stuff they were using to cover up the terrible smell was overwhelming. Too floral and caused issues with our sinuses.
- Couch in our room was terrible. I don’t think it even qualifies as a couch.
- Timeshare sales job - was supposed to be 90 minutes but was over 4 hours. Make sure to ask for free excursions and tequila because the gold card (15% off at the market) isn’t worth the 4 hours. Do take advantage of signing for excursions through the timeshare place (pirate ship was the funnest!).

Overall, it was a great week. I highly recommend the all inclusive (especially if you drink alcohol...but wine isn’t included!). The food is good (sushi and taco bar - delicious!). Very relaxing.

One day there were a couple of kids playing in the adult (quiet pool). One of the staff members handled it with impressive style! He politely explained to the kids that they were supposed to use the lower pool and the whole time treated the kids with respect. Very well done! I wish I could remember his name!!!

Take advantage of the shuttle service to and from the airport (worth the cost - $20 person for round trip). Also, you can take a taxi/shuttle from the hotel to town for $2 to $3 per person but you can also get an Uber for cheap ($2.50 total for 4 people!). The only thing is that you have to walk down to the gate for the Uber (and up a slight hill when you come back). Not a problem if it’s not too hot. Trolley takes you to gate and also to Los Arcos (where the spa and a few other restaurants included in the all inclusive).

Date of stay: December 2019
Trip type: Traveled with friends
1  Thank TECA64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded December 27, 2019

Dear TECA64

We thank you for taking the time to write a note regarding your stay with us, and for bringing this valuable information to our attention. Your ratings and comments help us a great deal in our effort to improve our service.
We offer you our most sincere apology for the inconveniences you experienced in your unit. For all of us your comments are important, since they are the tool to improve our quality and service levels and to highlight the opportunity areas in which you experienced challenge.
We understand that you are concerned about the way we manage the vacation ownership presentation. Please be informed that we have forwarded your comments to the sales and marketing management, they will work with their staff to improve this presentation in order to avoid complaints in the future about the content and the long time it takes from our valuable guests like you.

On the other hand, we are pleased to know that you enjoyed friendlyness of the staff, tha safety and location, the food quality on our restaurants and all good things you find help ful too..
We look forward to hosting you again soon at our beautiful Villa del Palmar.

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Reviewed December 24, 2019

The resort has a nice location. The room was nice and food was great. The wait staff was outstanding. Luis - bellboy, Alberto Rodrigues, Andros Aparicio, and Juan Carlos. Prompt, polite, they all made us feel at home.

Date of stay: December 2019
1  Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabyGalin, Director de Relaciones con Clientes at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded December 25, 2019

Dear Dave H

Thank you for expressing your great satisfaction with Villa del Palmar Beach Resort & Spa Cabo San Lucas and for sharing the details of your stay with us.
I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Luis, Alberto Rodriguez, from bellboy team, Andres Aparicio and Juan Carlos from pool waiter staff.
On behalf of our Villa del Palmar Beach Resort & Spa Cabo team, we look forward to your next visit.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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