We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Big let down!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Villa del Palmar Beach Resort & Spa Los Cabos
Ranked #32 of 73 Hotels in Cabo San Lucas
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 8, 2013

Service and rooms have gotten bad since I was there last in 2011. The room had a bad view and air conditioning was not working good, made the room sticky, even the sheets! The car and taxi exhaust came into the room when you had the sliding door open, and you could hear all the conversations going on in the front of the resort. The time share people were pushy, and you didn't get a gold card unless you went to the presentation. The only good part of the resort now is that you are on the beach and the pool people and the food by the pool were great!

Room Tip: Don't go to the time share presentation! $30,000 for a 30 year time share.
See more room tips
  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank horsecrazy077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded July 10, 2013

We offer you our sincere apologies for any inconvenience caused to you. We truly hope that in the future you would give us the opportunity to welcome once again on your next vacations. We can assure you, you will see a change for good when coming back.

Sincerely,

Jorge Herrán
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (5,274)
Traveler rating
Traveler type
Time of year
Language

3,817 - 3,823 of 5,274 reviews

Reviewed July 8, 2013

My family of four just returned from a week in Cabo. We booked a vacation through Costco travel and were extremely satisfied with our entire trip! Our package included airfare, transfers from airport and an all inclusive stay at the Villa del Palmar in Cabo.

Our room was a two bedroom suite with 3 bathrooms, full kitchen, living room, and a beautiful view of the ocean right outside our window. The pool area, restaurants on site, theme night dinners, pool volleyball, and pool service were all great! And, the all inclusive meals were perfect for my two teenage boys that never stop eating!

The bellman that greet you especially Ivan, Elier and Oago, are fun and very accomodating! They made our wait for the airport shuttle and other excursions fun and entertaining.

The worse part of the trip is your arrival to the hotel when the hotel staff will bombard you to sign up for the 90 minute timeshare presentation in order to get better discounts on all the excursions. We ended up participating even though we had no intention of buying a timeshare. The 90 minute presentation turned into a 3 hour ordeal. When you say no, they move you into a final office where they will make a final attempt to sell you a timeshare. By the end, you are so mad they are taking up your precious vacation time you are ready to run from the room!!! Take Note Villa del Palmar - do not force this on your guests, otherwise we will go elsewhere on vacation!!!

All in all, the property, events, pool, view restaurants, accommodations, staff, etc. are all worth the stay at Villa del Palmar. We plan to go back, but will refuse the timeshare presentation!!!

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lvtoshp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded July 10, 2013

We would like to thank you for your valuable comments as they assist us in our effort to improve our service. On the other hand we are glad to know that you enjoyed your stay with us and we look forward to welcoming once again.

Cordially,

Jorge Herrán
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

We just returned from a fantastic trip to the Villa del Palmar in Cabo San Lucas. We got a very good promotional rate which included all the food and drinks. When we first arrived, we ate at the Bella California restaurant which is located right on the beach with fantastic views of the bay. The food and drinks were excellent. We ordered all the food we could eat and it was all so yummy. Our room was nice and was always cleaned up each day. We enjoyed the exercise classes and water aerobics every day. My husband got a private Spanish class that was tailored to him. The entertainment staff was so good, Yeny, Chuy and Ramon were the best! The evening shows were also very entertaining and fun. We even participated in one of the shows which was a blast. The location of the resort couldn't be better as it's right on Medano Beach. We took the glass bottom boat right from the beach to Lover's Beach and snorkeled. The boat driver even waited for us. Everything was better than we thought and we would definitely recommend Villa del Palmar to anyone as it is a great place for everyone!

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LYNNE G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded July 10, 2013

We thank you for your kind review. We look forward to welcoming you once again soon, and make your stay at Villa Del Palmar a memorable experience.

Sincerely,

Jorge Herrán
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

We had a great time, great beach, great room, great view. However, the time share presentation was MUCH longer than thay said it would be. We wasted half the day enduring a high pressure pitch. AVOID presentation at all costs!!!

  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank L A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded July 10, 2013

We offer you an apology for the inconvenience you encountered during your visit. On the other hand we are glad to know that aside from this you enjoyed your stay with us. We hope to have the opportunity to welcome you once again on you next vacations.

Cordially,

Jorge Herrán
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

A friend and I spent 4 nights at Villa Del Palmar June 29-July 3. We were on an all inclusive plan so enjoyed free drinks and meals throughout our stay. The pool area was very crowded as our stay went on and even though there is an adults only pool, it was full of children and teens by the last day of our stay. There were no chairs at the beach because of a storm that had damaged the beach, so that may be one reason why the pool areas were so crowded. The resort has been kept up and is in good shape, even though it is about 25 years old. We got good service in all areas.

Room Tip: We were assigned a room that was over the front portico, looking at the parking lot. When I request...
See more room tips
  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gwen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded July 10, 2013

We thank you for having taken the time to share your comments with others. We hope to have the opportunity to host you once again on your next visit to Cabo.

Cordially,

Jorge Herrán
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

Extremely noisy which makes relaxing difficult. In-room WiFi was extremely expensive. Cant believe it wasnt free. Could never get a chair at the pool because, even though it is not permitted, guests put towels on them in the morning to hold them all day even if not using for hours. Room was sticky & humid making it uncomfortable to sleep in. Called to have it looked at & two guys came up to room who barely spoke English. Said someone would call us to talk to us about what they did but never got call. Way too pushy about purchasing timeshare. Room was directly over noisy lobby with crappy view of bird poop stained patio.

On a positive the staff, especially the pool waiters & gentlemen out front, were super friendly & efficient. Location was beautiful.

All in all, positives don't out way the negatives and I will not be back. The place we stayed our first two nights was cheaper, quieter, & had free WiFi. I would rather stay there next time.

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Gin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded July 10, 2013

We offer you our sincere apologies for not been able to fulfill your expectations. Do believe your comments are not taken lightly. We truly hope that in the future you would give us a second opportunity to change this past experience.

Sincerely,

Jorge Herrán
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013

First reason for the deduction of a star, we did a time share trade through interval international. Arrived and as we were checking in, the sales pitch to see their new resort started started WHILE we were being checked in by another person.

A two star deduction is because 1) Internet access is not free ($50.00 per week PER DEVICE), and 2) the wifi signal in the room is so weak, I have to sit on the balcony to get 2 of 3 bars of service on my iPad. Inside the room, it ranges from zero bars to 1 bar and on extremely rare occasion, 2 bars for a few seconds at a time. I feel Internet should be free at a time share with good reception in all areas of the room, especially if you're paying for service.

Room is decent... One bedroom, two bathrooms with a Murphy Bed in the living room. The room looks clean.

I'll update my review as the week progresses.

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DFL1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelpalmar1, General Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded July 10, 2013

We offer you an apology for these unfortunate shortcomings. On the other hand we thank you for bringing them to our attention. Your comments are highly appreciated.

Cordially,

Jorge Herrán
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cabo San Lucas hotels
0.1 mi away
Villa del Arco Beach Resort & Spa Cabo San Lucas
0.1 mi away
Villa La Estancia Beach Resort & Spa Los Cabos
0.7 mi away
Bahia Hotel & Beach House
Bahia Hotel & Beach House
#26 of 73 in Cabo San Lucas
1,165 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Tesoro Los Cabos
Tesoro Los Cabos
#38 of 73 in Cabo San Lucas
2,119 reviews
1.5 mi away
Playa Grande Resort
Playa Grande Resort
#18 of 73 in Cabo San Lucas
4,037 reviews
1.4 mi away
Solmar Resort
Solmar Resort
#29 of 73 in Cabo San Lucas
1,868 reviews
Show Prices
Show Prices
Show Prices

Been to Villa del Palmar Beach Resort & Spa Los Cabos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Villa del Palmar Beach Resort & Spa Los Cabos

Address: 0.5 Camino Viejo a San Jose, Cabo San Lucas 23450, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Cabo San Lucas
#18 Family Hotel in Cabo San Lucas
#18 Top resorts Hotel in Cabo San Lucas
#23 Spa Hotel in Cabo San Lucas
#24 Romantic Hotel in Cabo San Lucas
#26 Luxury Hotel in Cabo San Lucas
#27 On the Beach Hotel in Cabo San Lucas
Price Range: $148 - $749 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa del Palmar Beach Resort & Spa Los Cabos 4*
Number of rooms: 460
Official Description (provided by the hotel):
Villa del Palmar Beach Resort & Spa is a stunning escape for family getaways and romantic couple's retreats. Located on Médano Beach just one mile from downtown Cabo San Lucas, the exquisite resort offers the ultimate in lively entertainment, family-friendly amenities, indulgent experiences, and world-class service. Allow the sweeping vistas and gorgeous landscapes to render you speechless as you turn one of the 460 comfortable one, two and three bedroom suites, as well as private studios into your luxurious home away from home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Hotwire, Priceline, HotelQuickly, TripOnline SA, Evoline ltd, Cancelon and getaroom.com so you can book your Villa del Palmar Beach Resort & Spa Los Cabos reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Villa Del Palmar Beach Resort And Spa Los Cabos
Villa Del Palmar Beach Resort & Spa Los Cabos Hotel Cabo San Lucas
Cabo San Lucas Villa Del Palmar
Villa Del Palmar Los Cabos
Villa Del Palmar Beach Resort & Spa Cabo San Lucas
Villa Del Palmar Beach Resort & Spa Los Cabos Cabo San Lucas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing