We sent an email before our trip to confirm our reservation and received no response. We arrived at the hotel with our two little ones. Not sure if we got a hello from the front desk but they took our information. After about 45 minutes wait they informed us that they over booked the hotel and will send us to another hotel! We had to wait for another 15 minutes to speak to the manager. In fact the manager didn’t come to talk to us. I had to leave my wife and kids and go to his office to discuss the matter. He didn't offer much! We ended up staying at there sister property Rosa. The staff there was as cold. The hotel is ok but lack heart and character. Staff is pre programmed with certain answers. Every thing is at a cost. No complimentary coffee for example. Check out is at a ridiculous 10 am! Can you believe this? Check in is at 4pm. Time share people are swarming around. Not relaxing. Stay away.
- Official Description (provided by the hotel):
- In Cabo San Lucas at the tip of the Baja called Land’s End lies the Pueblo Bonito Los Cabos, a luxury beachfront hotel surrounded by the magnificent desert, abundant sea life, inspiring coastline and many activities that Los Cabos has to offer. This casual Los Cabos resort offers the perfect combination of excitement and solitude. Situated on the clean golden sands of El Médano beach close to a multitude of water sports, Pueblo Bonito Los Cabos offers pampering service and fine accommodations. Now offers a deluxe all-inclusive option which includes all resort restaurants and bars, as well as those at sister property Pueblo Bonito Rosé Resort and Spa. ... more less
- Reservation Options:
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- Also Known As:
- Pueblo Bonito Blanco Los Cabos Hotel Cabo San Lucas
- Pueblo Bonito Los Cabos Cabo San Lucas