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“Awesome Week”

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Pueblo Bonito Los Cabos
Ranked #14 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Livermore, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Awesome Week”
4 of 5 bubbles Reviewed September 3, 2013

I stayed with friends 8/15/13-8/20/13 this is my 2nd time to the Pueblo Bonito Blanco, the weather, beach, food, service is fantastic. We had some noisy neighbors so we got a moved to a ocean front room. The food is fabulous, we ate at the restaurant at the Bonito as well as the buffet and every meal was perfect. My only complaint is the drinks, we did the all inclusive so we had low quality liquor. Other than that I have absolutely no complaints, will definitely be back again next year.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,625 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (804)
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English first
napoli
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed September 2, 2013

Hy
I have just returned from my stay in this hotel and I don't know where to start to list all the negative points.
The first night we were accomodated in an a humid room with full of moschitos.The day after we asked to move in an other room - One day in the afternoon at 04.30 p.m. i went to rest and i discovered that it was still not cleaned : INCREDIBLE!!!!
we had problems in finding european plug converter;we asked to concierge but they only have the one for I-phone.They borrowed it but the morning later they asked to have it back.The second day they said that if I want they could sell it : it means that customer care was like zero.

the pool and beach service was awful - no one there taking care about our requests. we asked for the ombrella on the beach and they bring after more than 30 minutes but only because i reminded them several times -for all other things I made like self service (I had to go to the bar asking for a drink - for having a menu )
Internet
just to sum up - i have visited a lot of places and hotels all around the world, but the service as awful as this one I never found in any other location.
better spend more money than being in this hotel.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank giuggiola79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Los Cabos, responded to this review, September 11, 2013
We appreciate our reviewer's feedback, and we regret that his experience has not been how he expected. During the summer there can be problems of mosquitoes in the Cabo area, but we have an intensive spraying program that helps us prevent the situation and we will continue strengthening this program. The comments about the service at the pool were taken into consideration, as we have waiters in that area who strive daily to offer a good service for our guests and we will reinforce it with them. In Pueblo Bonito we work with enthusiasm in order for our guests to have a pleasant stay.

Sincerely,
Goyita Osako, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed September 1, 2013

We bought a Groupon for a three-night stay, which discounted the price by about 50%. That should have been my first clue that this place is in a steep decline. Our stay at Pueblo Bonito Los Cabos was a train wreck from beginning to end.

The lack customer service was the biggest disappointment. The first night at the property, my boyfriend and I went to Cilantros for dinner. Our appetizers were served about an hour after we ordered them. Almost two hours after we were seated, our dinner order was still not delivered, so we ultimately walked-out of the restaurant hungry and tired.

If you plan to eat at one of the restaurants on the property for breakfast or lunch, plan to be there for about an hour MINIMUM. Getting the attention of a waiter is almost impossible, as they have mastered the ability to ignore their customers. It takes about 15 minutes for anyone to acknowledge your presence. Once you order, plan to wait another 45 minutes for the food to be delivered. If you need to eat and are pressed for time, venture outside of the hotel for food or you will be sorely disappointed.

The rooms are clean (although I did see a cockroach in the room) and are decent-sized. However, they are extremely dated.

There is constant pressure to go to a timeshare presentation at their sister property. We were approached several times a day by people who were overly aggressive and rude. Especially the women who sits in the lobby (I forgot her name). She was unbelievably rude and actually lied to us about the taxes associated with a "gift" you would receive by attending a timeshare presentation.

The best thing this place has going for it is the dirt it sits on. The location is great - just a short cab ride to the Marina.

Do yourself a favor and skip this place all together. A vacation should be a relaxing experience - not a stressful one, which is the vacation I had here.

Room Tip: Room 403 had nice views of the ocean.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank klhaisen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Los Cabos, responded to this review, September 11, 2013
Feedback from our guests is very important for us to improve. We will take these comments into consideration regarding the service of the restaurant and we will take proper measurements with the staff involved in the service of this area. Our philosophy at Pueblo Bonito is the satisfaction of our guests and we strive daily to achieve it. Pueblo Bonito Los Cabos is a 22 years old property, but a very well kept property. Most of our guests request this hotel because of its excellent location and ocean view rooms and as other reviews mention, it is a place that enchants everybody for their excellent service and location. We will continue working to improve.

Cordially,
Goyita Osako, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California, USA
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

My friend and I went to Cabo to relax and have a good time. August 23, 2013 thru the 26th. It was a short trip but, had a great time. The people at the Pueblo Bonito Blanco especially Henoc were so professional and kind. The food/buffet was outstanding. I will be going back in December 2013 and I will stay at Pueblo Bonito Blanco... Thank you Henoc for everything and making my stay relaxing and fun!!! See you in December...

Jaymi Garcia

Room Tip: Any room at the Pueblo Bonito Blanco are great!!!!
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jaymi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Los Cabos, responded to this review, August 28, 2013
Dear Jaymi,

Thank you so much for your kind remarks and for taking the time to review us, we'll be more than pleased to welcome you in December! We'll also make sure to pass your recognition to Henoc.
See you soon!

Sincerely,
Goyita Osako, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 24, 2013

My wife and I stayed for a week under the all inclusive option, everything was fantastic! I would like to commend the dining quality but most especially the service we received from David, the poolside server. we were in his section for 2 days by the pool and he was the best! Great attitude, VERY attentive, he even took the time to learn and remember our names. He really personalized the whole experience!

The activities at the hotel were also a lot of fun. We never missed a game of pool volleyball with Donnie. He was tons of fun and really got everyone excited his energy and involvement were unmatched!

We had a great time and we look forward to staying again next summer.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen60750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 21, 2013

My daughter and I had a great week at PUEBLO BONITO LOS CABOS. David V was excellent at pool service. Do whatever you can to sit in his area. He works very hard to provide good service. Loved Donnie, entertainment staff. Great water volleyball games. Very relaxing, beautiful resort. Beautiful room, great view.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Los Cabos, responded to this review, August 22, 2013
Dear Lynn L,

We truly appreciate your kind remarks and the time you took to review us, we'll make sure to pass your comments to David and Donnie. Looking forward to welcome you to Pueblo Bonito Los Cabos anytime soon.

Sincerely,
Goyita Osako, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Encinitas, California
1 review
5 of 5 bubbles Reviewed August 20, 2013

We had the pleasure of having David Vasquez as our pool side server and we found his service to be excellent. He checked back with us frequently and brought our orders out promptly. He is a great member of your pool bar team.

Please also note that the taxi that was called to take my family back to the airport was in very poor mechanical condition. The shock absorbers were blown out and the driver could hardly keep the taxi on the road. If he would have needed to make a quick maneuver the taxi would have rolled.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Los Cabos

Property: Pueblo Bonito Los Cabos
Address: Playa El Medano, Cabo San Lucas 23450, Mexico
Location: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Cabo San Lucas
#8 Family Hotel in Cabo San Lucas
#11 Luxury Hotel in Cabo San Lucas
#11 On the Beach Hotel in Cabo San Lucas
#13 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pueblo Bonito Los Cabos 4*
Number of rooms: 128
Official Description (provided by the hotel):
In Cabo San Lucas at the tip of the Baja called Land’s End lies the Pueblo Bonito Los Cabos, a luxury beachfront hotel surrounded by the magnificent desert, abundant sea life, inspiring coastline and many activities that Los Cabos has to offer. This casual Los Cabos resort offers the perfect combination of excitement and solitude. Situated on the clean golden sands of El Médano beach close to a multitude of water sports, Pueblo Bonito Los Cabos offers pampering service and fine accommodations. Now offers a deluxe all-inclusive option which includes all resort restaurants and bars, as well as those at sister property Pueblo Bonito Rosé Resort and Spa. ... more   less 
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Also Known As:
Pueblo Bonito Blanco Los Cabos Hotel Cabo San Lucas
Pueblo Bonito Los Cabos Cabo San Lucas

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