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All reviewspueblo bonitojuan lorenzomargarito damianluxury suitemare nostrumactivities staffall inclusive packagewater volleyballpool conciergesunset beachtime shareall inclusive planpool servicefood and drinksour waiterpool sidesister property
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Reviewed January 30, 2013

First off, it's with a heavy heart that I can only give the Pueblo Bonito 3 stars. I've stayed there about 5 times now, and my most recent stay may be my last.
The location is the best in Cabo - on Medano Beach, you can walk to town...
The hotel is fairly quiet (unlike the Me Hotel and Nikki Beach next door which would be a nightmare if you are over 25), the rooms are fine (could use a major overhaul, but clean and spacious), the food is fine, especially if you order lunch at the pool/beach, service is friendly, but poorly trained. They definitely try to give you the time share sell, but you can avoid it if you see it coming.
When we arrived last week, we were told they were overbooked and we would have to stay at the Rose next door. I had reserved 3 one-bedroom ocean view suites (all the rooms at the Los Cabos are ocean view) for my family. Instead they had us in a 2 bedroom suite and one regular room for 6 people that were on opposite sides of the floor. The 2 bedroom suite was nice, nor did we want a regular room - both without ocean views. When I complained later to the manager - she agreed to give me a $200 credit and breakfast for 4 at the hotel restaurant. When 3 of us showed up for breakfast on Sunday before we left, they told us we could only have the eggs and pancakes from the buffet, not the rest of the buffet - fine, but then when we ordered waters, told us we would have to pay for them. WTF? Where is the customer service in this place. Then, the last night, after we had used credit cards at the restaurant, spa and stores the whole time, they put a note under the door with a hotel credit - not a credit to my credit card. I had to spend another 30 minutes going from the Blanco to the Rose and back to try to sort it out (I finally got the credit).
The management in this place needs to get on it, or they are going to scare away all their loyal customers.

  • Stayed: January 2013, traveled with family
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5  Thank 540amyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Los Cabos Beach Resort, responded to this reviewResponded February 6, 2013

We are very sorry that this reviewer, after 5 times of staying in Pueblo Bonito Los Cabos, has changed his mind about our staff and management. Our main goal is our guest’s satisfaction and we are very sorry for the misunderstanding with his reservation and credit.
Our staff works very hard to render an excellent service to our guests and our philosophy of guest’s satisfaction has always characterized us.

This comment will be shared with all the Pueblo Bonito Rosé’s staff and we will continue striving for the excellence in service.

Yours cordially,

Goyita Osako, Hotel GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

This years trip was fantastic as always! It was awesome to see Ish the bartender again! Javier, thank you for the wonderful coffee!!! Armo
Amanda, thank you for getting me a bacon cheeseburger and remembering I dont eat seafood!!!! Everyone at pueblo bonito blanco always treat us like family. We don't even think of staying anywhere else! Thank you all!

Room Tip: Rooms on the 5th floor with lower numbers offer a great view of lands end
  • Stayed: January 2013, traveled as a couple
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1  Thank Aileen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013

Manicured grounds and squeaky clean rooms. Staff constantly busy taking care of things. Stayed in both Presidential suite and 1 bedroom suite on our visit. Updated appliances. Nice bathrooms with good water pressure. TV's were not newer flat screen type but we don't go to Mexico to watch television. Close to all activities, eateries/bars on Medano Beach and an easy walk to the marina. Awesome sunrises. We will be back.

Stayed: January 2013, traveled as a couple
1  Thank NorthwestCoaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Los Cabos Beach Resort, responded to this reviewResponded January 30, 2013

Dear Reviewer,

Thank you for positive comments, it is a pleasure for us to have guests like you. Pueblo Bonito Los Cabos strives each day on keeping its great service to make everyone feel welcome and at home.

Truly,

Goyita Osako, Hotel GM

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Reviewed January 28, 2013

This was our second year of visiting the Pueblo Bonito resorts. This year six of us traveled together. The first week four of us stayed at the Rosé and the other couple stayed in their time share at the Blanco. The accommodations at the Rosé were spacious and beautiful, and our stay was extremely comfortable. The second week one couple left and we moved into the Blanco with our friends. That also, although not quite as luxurious was phenomenal. The views from the Blanco were exceptional. We could see Lands End and the music from the boats and other restaurants filtered up into our room which gave us the true romantic feel of Mexico. We took advantage of the All-Inclusive which we found to be an exceptional value.

The employees of the resort were exceptional. Ishmael, Javier and Armando of the various restaurants were very friendly. Visit Ishmael at the Sushi Bar and enjoy his wonderful art of making excellent cocktail. Visit Javier at the Rosé Mare Nostrum Restaurant and ask for a Mexican coffee, not only is the coffee delicious but the show he puts on while preparing it is an attraction all in itself. And visit Armando at Paloma's and receive wonderful and excellent service.

16 days of getting up to watch the incredible sunrises, lounging by the pool, walking on the beach, trips into town, riding through the desert on ATV's, parasailing and best of all fishing with Raphael's Fleet on the 1/2 Loco where we caught Yellow Fin tuna, Mahi Mahi, and yes, a 200 lb Marlin! It all made for a wonderful vacation...Can not wait until we go back next year...only 49 weeks to go...

Room Tip: The Blanco has a more Mexican feel. It has better views than the Rosé although the Rosé has more elegant rooms. But at the Blanco you get the sounds of the ocean and music that Mexican music filters in making it wonderfully romantic.
  • Stayed: January 2013, traveled with friends
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1  Thank Colleen80205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

THE GOOD:
Views just spectacular, swimmable & clean beach, close to town, beautiful grounds and beaches, spacious and pretty clean room, friendly and helpful staff for the most part.

THE NOT SO GOOD:
Booked all-inclusive, but the food got pretty boring and we had to break out and eat some GOOD Mexican food in town. Food either bland, HEAVILY salted or so spicy no-one could eat it and no consistency day to day. Drinks sometimes good, mostly not. Service in restaurants very unpredictable from fab to not getting served coffee after asking several times over 30 minutes at breakfast. Dishes frequently dirty when sat at a table. Time share selling was pretty annoying (they work on commission so are competing with one another and bad-mouthing other sales people on resort... pretty sad!) so we just clearly stated we do not qualify and after a few days they finally left us alone. I poked my head into the gym and it was soooo stinky, hot and humid I don't know how people could exercise in there!

Many others arrived to getting the wrong room, being moved to one of the sister resorts or having to change rooms part way through. We were lucky and got a room for the full seven nights without being moved part way through.

THE FINAL SCOOP:
I would consider staying here again for a good price, knowing the gamble of maybe being sent to another location, but I would NOT DO ALL-INCLUSIVE again! Likely I would book a condo elsewhere with a better kitchen for a self-catering and eating in town option.

Room Tip: I don't think there is much choice as when we arrived we asked for a room with a better view, but they said we are lucky to have a room as they overbooked and are sending others away to their sister resorts.
  • Stayed: January 2013, traveled with friends
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2  Thank KarinCatapults
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Los Cabos Beach Resort, responded to this reviewResponded January 28, 2013

Dear KarinCatapults,

Thank you for taking the time to give us your feedback and comments about our resort, we are glad to hear you enjoyed the views, the locations and that our staff was friendly and helpful to you.

Pueblo Bonito Los Cabos works very hard to keep everything in its best conditions, we have well trained staff who gives the best service to our customers, we are sorry to hear you had a few inconveniences during your stay, but your comments and feedback are what helps us grow and be better each day.

Sincerely,

Goyita Osako, Hotel GM

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