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Pueblo Bonito Rose Resort & Spa
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Reviews (4,931)
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3,146
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Reviewed February 4, 2013

Our first trip to Mexico and we stayed at the Pueblo Bonito Rose. Great location, my wife and I walked into town every night to eat and go to the bars. Walked back to the room late at night with no problems and safety was no problem. The beach was nice rooms were clean and the maid service was great. Grounds were always clean and very well maintained. Staff is top notch, from the doormen, front desk, best part was wait staff at the pool and beach. We made sure we had Guadalupe each day, he went way above of just doing his job. He made sure all guests he was waiting on were taken care of on their vacation. We will be coming back next year to stay again and get out of the snow.

  • Stayed: January 2013, traveled as a couple
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2  Thank macman2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

We stayed at the Pueblo Bonito Rose on our first trip to Mexico, the location was great and we were pleasantly surprised to be upgraded when we arrived. The grounds were beautifully maintained with avaires to enjoy along with two black swans swiming in a pool. The daily maid service was great and also unexpected.
We opted for the all inclusive this time and not sure if we would do that for the full duration next time as the room have a well equiped kitchen.
From the front desk, concierge, wait staff, food expeditors, and beach area servers, we were treated royally and I found all the staff very pleasant and was appreciative that they helped to make our first excursion to Mexico so enjoyable.

  • Stayed: January 2013, traveled as a couple
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2  Thank 2Planagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Rose Resort & Spa, responded to this reviewResponded February 4, 2013

Thank you very much to this reviewer for his excellent comments. These kind of comments motivates us to continue striving for the excellence in service.

Our maid staff will be very happy to know that they fulfill their expectations, as well as the rest of the Pueblo Bonito Rosé’s staff. Our all inclusive program has become very successful and our rooms have maintained a very well equipped kitchen, the options that we have are very wide and satisfactory and most of our guests purchase this program. Thanks again to this reviewer.

Sincerely,

Goyita Osako, Hotel GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

Nice place, was a dissappointed that we could not get an upgrade to a bigger room with all of the availability they had. All of the other times they have upgraded us to bigger units. They said we would have to pay extra to get an upgrade. It has taken us a while to come back to Mexico for various reasons and not sure we will return. Would not buy the all inclusive again, has limits they don't tell you about.

Room Tip: make sure the rooms are on the south side, as the north side is noisy.
  • Stayed: January 2013, traveled as a couple
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2  Thank judy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Rose Resort & Spa, responded to this reviewResponded February 5, 2013

We are very sorry that this reviewer did not get an upgrade as expected. Fortunately the occupancy of the hotel has been 90% average and it is very difficult to grant a free upgrade. Regarding the all inclusive program, the only condition it has is the access to Fellini’s restaurant, where the users of this program will pay only $ 10 USD. per person. Also some premium drinks are not included, but mostly all of the beverages are included (vodkas, whisky, tequila, beer, etc.) a letter with all the description of the program is delivered upon arrival. The variety of the program is very wide, considering that we have 4 restaurants, two bars, two pools from both hotels (Rosé and Blanco) and 8 theme nights.

We hope that this reviewer reconsiders his decision of using our all inclusive program, as it has become very successful among our guests and we will be very honored to have him as our guest in the near future.

Yours cordially,

Goyita Osako, Hotel GM

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Reviewed January 29, 2013

This is one of the best vacation spots in Cabo, along with the Blanco, next door. PB has 3 vacation resorts in Cabo: Rose, Sunset Beach on the Pacific side, and Blanco. All are timeshares but the Blanco will be converted in a few years back to a hotel due to its spectacular location on Medano Beach. The PB Group has one adults only hotel/spa on the Pacific side that is expensive but very exquisite, which I have not stayed at and has considerable excellent reviews: the Pacifica. A golf course is now being built next to this resort.

Room Tip: Shop in town, must eat at all 3 hotels' restaurants. Drive to San Jose del Cabo. You will have the best time ever. Enjoy the beach and sea.
  • Stayed: March 2012, traveled solo
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2  Thank Oregano7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

The old adage still holds; location, location, location. First off, the staff is top notch, from the doormen, front desk, wait staff at the pool (could be a few more of them), to the room attendants, all first rate. And the grounds, pool area, access to the beach, all fantastic. But, the resort is kind of off the beaten (and I mean BEATEN) path. Figure on taking taxi's to get around. Sidewalks are a joke and places where there are sidewalks never heard of a curb-cut; 12" dropin some spots. Forgot to mention the fantastic job the activity director Alex did. She did a superb job. Also, the one on-site restaurant is on the second floor, with no elevator. Staff wanted to carry my wife up the steps (she uses a wheelchair). Told them we'd sit in the restaurant on the main floor and they could bring the food down to us, like at the Italian Village in Chicago. While I'm on the subject of accessibility, room had a tub/shower and toliet had added on grab bars. Staff did supply a shower chair once I requested one; should have been there (roll -in shower would have been better). Short walk to The Office on Medano Beach, that was a plus. Would be a 5 star review if the location was better.

  • Stayed: January 2013, traveled with family
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3  Thank tomparff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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