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“AWESOME, FABULOUS, AMAZING...need I say more!”
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Overview
Villa -
9 Bedrooms, 11 Bathrooms, Sleeps 20
Cabo San Lucas, Los Cabos, Baja California

Reviews from our community

Excellent - based on 13 reviews
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Reviews from our community

Date | Rating
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SarahDavi...
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“NOT FOR FAMILIES WITH SMALL CHILDREN !!”
Reviewed April 7, 2014 for a stay in March 2014
1
person found this review helpful

We just returned from a week's vacation at Villa Descanso. Granted Pedregal and the Villa are both gorgeous, but I am the mother of a 3 year old and was constantly ill at ease due to the safety concerns. The villa has a steep winding marble staircase from the top floor down to the bottom that gets very slippery and was even difficult and unsafe for my parents in their 80's. On our first day my son had a scary fall down the steepest part of the staircase, tumbling down nearly six steps. Thankfully he was okay and is fairly athletic, though we shudder to think what could have happened. He also slipped two times near the pool which is also very slippery when wet and my mother as well. We had to place towels all around to lower the risk of injury. There are no baths in the villa, only showers, so I had no place to bathe my toddler and 10 month old baby during our stay. Perhaps this is minor, but I think it should be noted for families looking for a villa. There were other issues that made our stay not as relaxing as we would have liked - the constant jackhammering from the construction right next door. Granted the owners make a disclaimer about possible construction, but it was so grating to hear a jackhammer from 9 - 5 everyday and nobody in our party could enjoy a siesta or a nap by the pool during those hours. Fortunado, his wife and Sylvia were amazing and the food was fantastic. The management - primarily Janna from Earth, Sand and Sky were less than on point with regards to our requests and never returned communication in a timely matter. Only after several requests were things accomplished and even after we arrived, we were left high and dry. We had requested a meal on our first night and even created a grocery list at Janna's request, only to learn we had done all that in vain. Hungry from our long travels, the staff were not made aware that they were to cook for us that evening. There seems to be a tremendous lack of communication between the management of the villa and the staff, but thankfully my sister and her husband are very fluent in Spanish and helped us navigate through the rest of the week. The villa is gorgeous and though getting to the beach is a bit of a hike, the setting is lovely. I just think it's not suitable (or safe!) for families with small children and that that information should be provided to prospective renters. Sidenote: TV's and printer weren't working.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The meals
Liked least: The staircase
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 30, 2014
Hello and thank you for your feedback. At Earth, Sea & Sky Vacations we take these types of concerns very seriously. We regret that our customer did not give us the opportunity to resolve the issues while in travel. We were never notified of the issues.

We are very sorry that the floors, staircase and areas around the pool were slippery when wet. We advertise that the house has Travertine marble flooring throughout. This definitely should have been taken into consideration before booking, with small children worries of this particular client. We have had many families with small children have a wonderful stay at Villa Descanso and this is the first complaint of this nature we have received. Had we been notified of the issue with this particular family, we would have gotten creative with floor mats and such to resolve it during their stay.

We always recommend people of all ages to be extra careful in homes built with this type of flooring; make sure you dry off completely before entering the house and supervising small children. There is also a villa info booklet made available for guests; one section states that the floors can become slippery when wet and to wipe up wet spots to reduce dangers of falling.

Construction noise is only a temporary inconvenience of which we can never know when construction will begin in a residential community. Unfortunately, we were not aware that a new construction project began the week of this guest’s arrival. Had we been informed by the guests of this inconvenience we certainly would have offered to move the customer to another villa away from the construction (and assisted in moving them). We know how irritating nearby construction can be and how quickly it can ruin an otherwise wonderful vacation so we try to resolve the issue immediately, if we are made aware.

The comment about the TVs is correct. The villa's satellite service from the US which provided service to many homes in the Los Cabos area went out of business at the end of February affecting many properties throughout Cabo. The situation has since been resolved and the TVs are now in working order. Again, had we been aware that this was a problem during our client’s stay; we would have worked to remedy the situation.

We are very sorry that this guest was unhappy with our agent's communication; we were the middle man awaiting responses from a vendor that we don’t contract with for cooking services. We strive to provide the best service possible and do have catering companies that we contract with to ensure that service level is met. We have a grocery list that we offer to our clients and a process in place to ensure pre-ordered groceries are delivered and stocked in the houses. Unfortunately, this customer’s requests were outside of our normal process and very last minute. There was a human error made in arranging the request and it was overlooked. We did our best to resolve it as quickly as possible and make it up to our mutual customer. One of the highlights of this great house is that the staff is available for services and they do an excellent job.

We are available to our customer’s by phone 24/7 for any customer service needs, as indicated on all documentation given to all of our clients. If used, we can solve just about any issue that arises.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tj6604
Wilsonville, Oregon
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“AWESOME, FABULOUS, AMAZING...need I say more!”
Reviewed October 18, 2011 for a stay in October 2011
4
people found this review helpful

I just returned from an amazing vacation in Cabo at Villa Descanco, and if it weren't for the need to get back to the daily grind of work, kids, etc., I would hop back on a plane and fly back to Cabo and Villa Descanso in a heartbeat! This place is AMAZING!!!!

We traveled with 8 other couples for an extended 40th birthday celebration for several folks in our group, and Villa Descanso was the perfect place for us all to relax, unwind, feast, drink, dance, and simply enjoy a few days and nights in paradise. From the moment we arrived, the owners were so accommodating in getting us in touch with transportation from the airport directly to the Villa (it's about a 45 minute drive from the airport to Pedregal in Los Cabos). Our driver was kind enough to stop at a market so we could purchase some snacks and drinks for our ride. Once we arrive at the villa, Fortunado, the care-taker, greeted us warmly with some ice cold drinks!

The rooms are very spacious and you really can't go wrong in any of the rooms. We arrived a day after the majority of our group so weren't there for the initial room selection, but the room we were given was HUGE! We had Suite #9 - king bed, own bathroom, and two twin beds presumably for any kids or other folks to use. The only challenge with this room in particular is that it doesn't receive much natural light because of it's location in the villa. It does have an additional outside entrance that leads to a walkway to an outdoor patio, but you don't really get any natural light in the room itself. The room does have lots of light fixtures and two ceiling fans which more than accommodate for providing enough light.

The kitchen was HUGE, there are tons of flat screen TVs throughout the entire house, a pool table, HUGE dining table (we actually sat 16 people comfortably at this table for breakfast and dinner). The outdoor area has a HUGE grill and firepit, and a great pool and spa for hours of enjoyment and we certainly took advantage of everything!

Biggest benefit of this fabulous rental has to be having Futunado there to assist with anything and everything. He and his lovely wife, Lulu, were sooooo accommodating when it came to shopping, cleaning, and cooking gourmet FEASTS for us. My mouth is watering thinking about the yummy ceviche, grilled shrimp and fish with mango sauce, fresh salsas, guacamole, chorizo and eggs, machaca....SOOOOOO GOOD!!!!

Wonderful trip with wonderful people and even better memories! We certainly hope to return to Villa Descanco soon!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything!
Liked least: Can't think of a thing I didn't like.
Traveling group: Large Group/Tour
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy Utah
Reviewed July 25, 2011 for a stay in July 2011
1
person found this review helpful

Value Rooms
Location Cleanliness
Check in / front desk Service
Traveling group: Business colleagues
Your age range 35-44
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Chicago
Reviewed May 7, 2010 for a stay in April 2010
1
person found this review helpful

Value Rooms
Location Cleanliness
Check in / front desk Service
Traveling group: Friends
Your age range 25-34
Would I recommend this vacation rental to my best friend?  
Recommended for:
Young singles Friends getaway
A romantic getaway People with disabilities
Tourists Large groups
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Canada
Reviewed March 17, 2010 for a stay in March 2010
1
person found this review helpful

Value Rooms
Location Cleanliness
Check in / front desk Service
Traveling group: Family (extended)
Your age range 25-34
Would I recommend this vacation rental to my best friend?  
Recommended for:
Young singles Friends getaway
Older travelers Families with young children
Families with teenagers Tourists
Large groups Luxury-minded travelers
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FL
Reviewed January 7, 2010 for a stay in December 2009
2
people found this review helpful

Value Rooms
Location Cleanliness
Check in / front desk Service
Liked best: The common areas and the view.
Liked least: Stairs, roads
Traveling group: Family (extended)
Your age range 45-54
Would I recommend this vacation rental to my best friend?  
Recommended for:
Young singles Friends getaway
A romantic getaway Families with teenagers
Tourists Large groups
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Los Angeles
Reviewed November 19, 2009 for a stay in November 2009
1
person found this review helpful

Value Rooms
Location Cleanliness
Check in / front desk Service
Liked best: Pool / view
Liked least: Inside stairs can get slippery
Traveling group: Friends
Your age range 35-44
Would I recommend this vacation rental to my best friend?  
Recommended for:
Young singles Friends getaway
Families with young children Families with teenagers
Tourists Large groups
Luxury-minded travelers Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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