I stayed at this hotel for 2 days with my girlfriend in May. We normally stay at places more along the lines of a Westin, but decided to splurge on this trip for something nicer because it was my birthday.
Overall, the hotel was beautiful. The design and location are truly breathtaking and we could see was this was a 5-star resort. It may very well be the best hotel in Cabo as many of the other reviewers have mentioned. We loved our room and the views. However, rather than repeating all of the praise that has already been mentioned in the other reviews I wanted to highlight a few things that left us a bit disappointed in our stay and would probably lead us to not choose this hotel again.
First, we had to call the hotel staff to fix maintenance problems with our room at least 4 times over the 2 night stay. Things such as light fixtures falling out of the ceiling were fixed promptly, but after 3 attempts they still could not fix the plug for the bathtub (the chain was detached from the plug). I had to use a wine bottle opener corkscrew to release the plug at the end of a bath. This is not something I would expect to have to do at a place this nice!
The shower was an amazing rain shower, but open to the rest of the room with a bench separating a portion of the area. Apparently the floor was not level and this caused the water to slowly cover the floor and leak out towards the rest of the room. We had to lay down towels and constantly try to push the water back to prevent the entire bathroom floor from getting soaked. The maids would clean it up each night and day with their services, but this was yet another annoying thing to have to deal with.
Another disappointment was that we had really windy and cold weather (in May). Obviously the hotel cannot control the weather, but I am wondering if due to its unique location directly on the pacific side of the peninsula this hotel may be more prone to this wind and chill. There are also several things that the hotel could do to make the experience more pleasurable during weather like this. First, the infinity pool on the room's balcony (our #1 reason for being excited about this place) was not heated and freezing cold. We tried desperately to use it at least for a couple minutes but didn't even make it halfway in before needing to jump out. In the main pool area, the wind would constantly catch the water flowing over the edge of the infinity pool and blow a strong mist over half of the chairs around the pool making them also unusable. We had to resort to chairs far away, not in the sun, and with all our clothes on. Again, not our idea of a dream beach vacation! Our last hope was the hot tub. After searching for 10 minutes we found it, not conveniently located next to the main pool/bar but off to the side area of the resort. At least that water was a good temperature and we could finally warm up. However many other people had the same idea and it was the only place of the resort that was crowded.
One last item adding to the cold weather problems was that the hot water in the room was not consistently hot. Sometimes we would have to let the shower run for 10 minutes on the hottest setting before we could enter. And then during the middle of showers it would sometimes get to cold and take another 5 minutes to warm back up. Same thing happened with the tub, so it was not just a bad fixture but a larger problem with the resort's water system.
One last complaint was that we were not overly impressed with the pool staff. At much lower class and busier hotels I have actually had more attentive wait service. Both days upon our arrival we spent 5-10 minutes at our chairs before we were greeted and provided with towels and water. The day we ordered lunch, I had to get up twice and walk over to the bar to order more drinks because they were not paying attention to our empty glasses or attempts to wave them down.
In summary, the hotel was magnificently designed and we really wished we could have had a better experience, especially at this price range. Unfortunately we left a bit disappointed and hoping for more. I think these are things that could be fixed and other travelers may have better luck than we did. I'm not sure if I would return to this hotel again, but the design does give me faith to possibly try another Capella resort in a different city some day.
- Official Description (provided by the hotel):
- Your journey begins as you emerge from Dos mares Tunnel, carved through a solid mountain, to discover paradise. The Resort at Pedregal welcomes you with familial Mexican charm. The check-in desk, located below the azure blue sky, illustrates the endless possibilities. 96 rooms and suites, each with a private plunge pool with stunning ocean views, personal assistant service, fireplace, LCD television, iPod docking station and complimentary wireless internet, and complimentary refreshments allow you to rehydrate and renew. ... more less
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- Also Known As:
- Capella Pedregal Hotel Cabo San Lucas
- The Resort At Pedregal Cabo San Lucas, Los Cabos