Well, this place certainly is top notch and high priced. Great views and features. But our villa had way too many ignored maintenance issues that makes this totally unacceptable and makes one question how they justify the price and high maintenance fees. The internet connection did not work four of the seven days. The pool temp was fine until the last three says and turned cold. One of four roof air conditioner units and the pool heater shook and made noise that was tough to sleep with. The maid opened bathroon windows and did not shut them when she left and it allowed mosquitos in at night that bit us. She also left double sliding doors unlocked three days and we could have been robbed. The pool had burnt out lights and patio lights burnt out making it totally dark the first evening of pool use. Patio lights and one of the pool lights replaced next day after talking to two staff. The rail leading out of the pool steps was totally disconnected inviting a fall. Several tiles were broken on edge of pool.No observable pool or hot tub maintenance and chemicals were done for the week and we got skin rashes on our legs the first few uses. Nasty!!! The kitchen sink leaked under the sink and the refrigerator leaked water. We were preparing a meal one night to cook inthe oven only to sadly discover the oven did not work. We had to drop that plan and refrigerate the foods and take our friends to a restaurant instead. We had called the first few days about problems but when others appeared we decided we were not there to be reporting maintenance problems that were obviously should gave been taken care of before our arrival. We should
have known upon arrival. We were directed at three security gates to the wrong place to check in in the dark. We finally found the right one and the check in person did not have a blank plastic key to code in for villa entry. How do you run out of these at any hotel, especially one of this calibre????? They finally got one and bell boy took us to the entry only to find the keys did not open the door!!! Can you believe this???? We couldn't!!! Bell boy got another and just opened the door and left - not showing us where lights and everything were. This is a large three bedroom villa and took us a couple days to learn what switches turned on which light. He should have given a brief tour. A high ceiling closet light was also burnt out making a dark closet at night and unable to program the safe in the dark.
The second last day we were late in going out. We had the do not disturb sign on the door. The maid called us if we wanted room service. We said we would probably be gone in 45 minutes. She did not share any problem with that. Shortly after a concierge Maria called and abruptly instructed us that the maid was coming immediately as she had to go home. She had an attitude and not kind at all. We asked when check out was the next day and she said 'we were to be out by 10 AM' - again with an attitude. She said other guests were coming at that time (quite an early check out and check in time). We asked to check out later and was denied. We later found out the next guests were coming at 4 PM. She then questioned and admonished us for having a pet. We told her it was a service animal and she only continued to scold us for not showing all papers at check in. We said several staff had seen IDs and vest and tag on this service animal. She said she 'would check it out with the desk' - again with a s----y attitude. She should not be in that position. They seem to be cutting corners on maintenance and it is aggravating. The place is awesone otherwise and it is a shame they allow this to happen. The concierge Maria is one to avoid and has no customer service skills and horrible attitude. This is not Motel 6!!!! Owners of service animals are not required to show proof. Wish it had not been this way.
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- Also Known As:
- Pueblo Bonito Montecristo Hotel Cabo San Lucas
- Montecristo Estates Pueblo Bonito Cabo San Lucas, Los Cabos