I have never been treated with such contempt as a paying client, to be informed by the receptionist that the hotel had new owners and would not honor previous bookings and that I should contact the company who I booked through and ask for a refund, yet when I asked the receptionist if I could book a room with the new owners for the dates I had booked I was told I could be the costs had been increased by the new owners, well stayed here under the old owners and would have again but there is no way I will stay here when the new management have such a poor attitude to paying clients and will recommend to friends, family and clients that they do not book here again also.
Poor service, cold rooms, bad food service and bar service seem to be the new way for this hotel now, would not recommend this hotel to anyone now as under new management.
- Official Description (provided by the hotel):
- Set in 400 acres of rural countryside with easy access to nearby golf course and spa facilities. Set away from the main road. Restaurant and Bar for guests or non residents. All 8 bedrooms are en-suite and all have tea, coffee, biscuits complimentary. ... more less
- Also Known As:
- Caldecott Hall Hotel Fritton
- Caldecott Hotel Fritton, Norfolk